Higher than comparable hotels and not on Riverwalk. Ridiculous prices for VALET PARKING. Not enough seating at breakfast! Turned away and had a bagel & coffee. Several people were mad about this, as well. Otherwise, great hotel.

Floors were dirty the check in person was not cheerful

Had an amazing Anniversary trip!!

Great service from the whole staff.

For the price you would expect to be staying at a 5 star hotel, sadly this isn't the case. While the decor on the main floor is extravagant, the rooms are lacking and dated. We stayed in the queen suite and we're made to wait 2 hours past check in so they could "clean". There is zero public parking so you have to pay $50 for the night for their valet service. The location might be near attractions downtown but you're greeted by the homeless and local drug addicts hanging out across the street in the "park" day and night. We stayed in the queen suite, and for the extensive cleaning they did it didn't show. The sofa and cushions were stained with what I hope wasn't body fluids. The paint was peeling by the windows, the overall decor seems as if it was new in the 1960s. With the exception of the overpriced food amenities and pay to use toiletries (which was the icing on the cake). The only thing fantastic was the service, the help was on point and made us feel as guests. The overall hotel as a whole wasn't worth the price if you're actually paying with you're own money.

Clean and friendly

Lovely hotel. I would definitely stay there again

Air conditioner not working properly, staff not very helpful or accommodating due to that.

Like the location and pool and the room was nice. Had trouble with the drainage in the room though.

Very clean. Staff pleasant and helpful

Great stay in a beautiful, historic hotel! Staff was friendly and helpful. The rooftop pool and bar was amazing which the whole family enjoyed. The Haunt lounge had delicious cocktails and nice live entertainment. Only downside was that they did only have one working elevator and sometimes bit of a wait for the elevator to stop on your floor. Otherwise it was a good place to stay in San Antonio and accesible to Riverwalk and Alamo.

Walkable to every tourist spots in the city. And also close to nice restaurants. Staff were all kind and nice. I liked their collections of the furnitures on the lobby floor.

I appreciated that we were able to get into our room before check in time. We were attending a wedding at the hotel. They only had one elevator working, and it was a very small elevator. Thankfully we were on the 4th floor, so using the stairs wasn’t too difficult. The hotel lobby was very warm during the cocktail hour. The sink area in the bathroom was very small. It was challenging to get ready for the wedding. The shower is right next to the sink area, so the steam from the shower makes it challenging to see yourself in the mirror. The sink didn’t drain well. The bed and the pillows were very comfortable.

The hotel is beautiful and the rooms are really nice. Very happy with that part. The food was horrible. Of the four of us who all got different food items, none of us had a pleasant experience. I'd definitely suggest eating somewhere else. Also, while the hotel itself is beautiful, the elevators are horrific. They are old, shabby, dark, super scary. Of the three in the front lobby, two were broken. The third one sounded like it would be any minute. You could see it clanging and banging. That was pretty scary. It reminded me of an elevator the staff would use for domestic use. Next time, and I would stay there again, I'd get a room on the first floor and eat out. Otherwise, its a beautiful hotel. By the way, they charge you $69 a night to valet your car. The hotel does not have a parking lot.

The live music

Very good choice . Nice swimming pool

Parking and restaurant access is limited. Hotel is beautiful, but small suites for the price.

Lots of things are nit to the standard and rooms we’re not even ready when it’s 5 pm way pass the check in tome.

We had tickets to an event at the Alamodome and this hotel was an easy walk to and from the event. The check-in experience was easy, and the staff was very polite and helpful. Even had a jazz band playing in the bar. Would definitely recommend this hotel.

Throughout our stay the AC was not working properly and actually broke down marking the hotel and rooms every hot and uncomfortable to sleep in at night

$60 dlls. for parking… we rented a Tesla for $120 for 3 days…parking was more expensive. My brother agreed to pay since they promised to change the car. That did not happen. We lost almost half day looking for a changing station worried to be stalled. Out of all the elevators only 1 was working. Food is super pricey and not worth it at all! Since parking was so pricey and we had 3 vehicles I left one on a garage a street away from them. My son got sick started throwing up, had fever and chills at midnight. They do not have a basic first aid or the basic stuff to sell. If anyone gets hurt by the pool good luck with that! All of pharmacies around were closed and I was not about to walk after midnight by myself to the parking garage. Then the AC broke in the entire building all night long! My brother had a baby and his wife pregnant. Needles to say I requested a full refund and they agreed to it! Never again… the offered 2 free nights for a future stay… NO thank you. Give me my money back and bye… will not come back ever again

A/C wasn't working properly across the property

Service was AMAZING!! Definitely staying again. My only complaint was the room didnt cool off enough.

The a.c was not working I left the hotel trying to get a refund

First night was outstanding in this fully renovated 100 yr old hotel. Very convenient for walking to river walk and Alimo attractions we were interested in. Unfortunately,second day and night not as enjoyable. Only one elevator worked out of three for 10 stories. No ice machines on any floor. Took almost an hour to get a bucket delivered and air conditioning went out in entire hotel making second night sleeping very uncomfortable in a hot August!

We arrived at 5 pm . Our room wasn’t ready so we had to wait till 6:30. The air conditioning didn’t work. We cannot sleep for the heat.

The AC was out in the entire hotel. They continued to lie about it just coming back on. Did not have fans for anyone. They brought water bottles that were hot

One of the best hotels in San Antonio. Unfortunately, the downtown is trashed

Loved everything about this place. Everything was wonderful and Martha at the front desk was exceptional but honestly everyone waa amazing.

Exquisite hotel with old style charm. Staff was super kind and friendly Would stay again

The tv in the bedroom wouldnt connect to the internet for streaming services. The outlets on one of the night stands didnt work. Besides those two issues, the hotel was great and so was the staff. Definitely planning on staying.

Absolutely loved everything about this hotel