Wouldn’t recommend staying in union square at all. Protesters outside the Hilton making lots of noise and only a street down there are lots of homeless people who appear to be on drugs … of course none of this is the fault of the hotel. The hotel appears nice from the reception area. The rooms are small. Look like they could do with a deep clean. And the air con is unable to be adjusted in the room so was really hot at times. We had dinner at jaspers one night… service was slow and we were literally the only ones in there. However hotel staff are friendly and there is a water refill station in reception which is nice. Overall wouldn’t recommend staying.

Housekeeping was great/timely, cool lobby, roomy suite, had the amenities we needed and was in a good location for getting around. (Homelessness wasn’t horrible right around the hotel. Other reviews had us worried).

It’s the second time we’ve stayed here. Super convenient for what we were doing. My only complaint has nothing to do with the hotel itself. But the Hilton down the block has striking workers that were making a bunch of noise until 10pm and started again at 5:30 am. (I fully support the striking workers!) But I didn’t get much sleep. The hotel itself is nice, staff is friendly. I would make sure the strike is over before booking a room here again

Stylish and well appointed room. Very comfortable bed. Great location. Great price/value.

We enjoyed our stay at the Hotel Spero. Rooms were comfortable and clean. Staff were very friendly except one person. We had no problems with the area and walked out at night. Just don’t go too far down Taylor street. Convenient for trams, busses and BART

While the neighborhood itself is not the best, the hotel was clean, comfortable and the staff was super helpful and welcoming.

Good. Very hard to reach front desk by phone, in the hotel or from outside. Suite was nice.

My recent hotel stay at this establishment was a pleasant experience overall, with clean and updated rooms providing a comfortable stay. Despite the less-than-ideal location of the hotel, I felt very safe inside. However, I would advise potential guests to be aware that booking through a third party may result in additional charges, including deposit fees and other hidden fees. It has been 6 days since my stay and I have still not received my deposit refund, which is concerning. Due to these issues, I will not be returning for future visits or inconvenience.

The hotel was beautiful and very clean, the restaurant Jaspers (attached) was very good. Parking available right next door by valet for a fee but was super easy! San Francisco needs to do better after dark though, the neighborhoods are NOT safe in these nice hotel districts any longer. Not a reflection on the hotel at all.

The staff was very welcoming. We stayed in a quiet suite on an upper floor with a large bedroom, bathroom, living room, and plenty of natural light with city views. The suite had been recently updated with nice furnishings and a comfortable bed but still looked pretty worn around the edges. The first thing we noticed were two large white-ish stains on the dark gray sectional couch, so we steered clear. We had dinner plans and didn’t inspect the room any further, but after coming back to turn in, we found short hairs from a previous guest around the sink and on the toiletries, as well as longer hairs on the back of the bathroom door and bath tiles. Oddly, there were also short hairs embedded in the tub’s paint, likely from a bad reglazing job. By that time, there were a lot of people checking in and we were too exhausted to change rooms, so we cleaned up the bathroom as best we could before using it, and turned in. Overnight, the toilet stopped working. While the hotel has charm and we really liked the size of the room, we wouldn’t stay again. Also, the area near Union Square isn’t exactly walkable to the more picturesque parts of the city and can have an aggressive vibe. If you are driving, keep in mind the hotel doesn’t have parking. There is a lot next door with in/out privileges but it’s $49 overnight. I really wanted to like this hotel, but unfortunately it didn’t live up to the reviews or the beautiful pictures.

Nice hotel, great staff, however the surrounding areas of the hotel are not great, Room was a little small for 3 of us, but for a city break it was okay

Architecturally lovely hotel with great staff. Super comfortable bed, quiet room, plenty of towels! The area the hotel is in is pretty sketchy but I knew that in advance. I didn’t have any trouble with people on the street but I definitely waited inside for my transportation.

Loved it! Super cute and clean.

All staff are exceptionally nice. Especially Jon. He was amazing and he knows how to connect to people and make then feel at ease. Whatever you need, just call the front desk and the staff are more than happy to help. Everything about this hotel is fantastic.

The stay it self was good. I was charged an extra charge of the equal amount of my stay a few hours after checking in and when I asked the front desk about it they said oh it was a mistake but I have still not gotten my money back from their mistake yet.

Great hotel! No free breakfast but not a deal breaker. The valet parking isn’t cheap/ but not awful either and they are right around the corner from the front door and so very friendly! Love the city!! The area around the hotel definitely has some unsavory things BUT you see that in any city and no one was rude or threatening by any means. The little convenience store across the street was super handy. Definitely would stay here again!

Sound carries a lot, and there are drug needles on the roof next to the 2nd floor. There was one just a foot or two away from my window. However, front desk staff was really great, and lobby/hotel rooms have elegant decor. Would be nice of they put a desk in all their rooms. There was also some dust on some of the furniture/bathroom, and the drain clogged quickly.

The hotel doesn’t look clean and I didn’t feel safe around it.

The property has the old world charm with classic new amenities. It was clean and comfy. I stayed on the 15th floor so the view was great.

Clean room. Nice city view

Clean the rooms were small and cute

Great place! Walking distance to a lot. Water and coffee in the lobby were great

I love the property but the surrounding is not great coz of homeless roaming in the street and some of them lying on the empty spaces of most properties and buildings

The one bedroom suite was huge, and the room was beautiful. The staff are a shining example of hospitality and made my stay even better.

Comfortable and quiet. Appreciate the upgrade

Everyone is always so friendly and helpful. I love staying here.

Nice clean hotel, but would stay there again due to the number of homeless people in the area. Felt very unsafe and uneasy walking around the hotel area especially from late afternoon onwards.

Nice hotel, good location. Scary amount of homeless in the area

Overall it was good , location is not good . Drug people on street.

Hotel was good, restaurant was good. Was able to check in early so was grateful for that

Staff was terrific, a few blocks from Union Square, and if you're vegan, several restaurants within walking distance.

Bad area, old bulding with weird smell. Super small rooms with overall questionable cleanliness throughout. Pictures did it too much justice online. It was inexpensive though.