Beautiful hotel in a great location, I wish I had more time to stay for more days.

Great location for me and perfect for business travel!

We used to love this hotel, service and amenities however, each of our last 2 stays, we had our vehicle broken into. Their parking lot is just not secure and the security guard is ineffective. Avoid and find a hotel with a secure lot.

Easy access to main highways and close to shopping mall.

Our room was warm at night. No microwave in room. Swimming pool too small for the property. My husband and I never got a chance to use the pool.

the room was hot the hallways and elevators hot! the carpet was stained.. the people in the front desk were unfriendly

Treated terrible our whole stay. Room did not get cleaned and no fresh towels. Electrical panel was open, and staff was not helpful.

Very nice and clean property.

The lobby was lovely but then you enter our supposedly upgraded room and it was dark and dingy. The rug under the bed was disgusting old and hadn’t been cleaned in a long time. Bathroom had no shampoo or body wash or lotion.

Outdated hotel and dirty. The hotel was not cool, the AC was not cooling.

The Staff good, but the hotel is clean but the installations need remodeling special the mattresses 😆😆, and need more transportation

I loved the Mexican style building and it was so clean and smells amazing! I loved the smell so much that I bought their fragrant sprays

Our stay was great!

It was so soo hot and humid in our room

This is a very clean hotel. The staff are very friendly. The breakfast option is well worth it.

Overall it was pretty good. The AC was not cooling very well. were in the sun all day and wanted a cool room but it was not.

Clean and safe

I can’t remember his name but the gentleman at the front desk went above and beyond!! The courtyard was beautiful and the food was really good! The room was amazing! I very much enjoyed me stay.

Overall good stay. The lobby elevators were a bit stressing and nerve racking. Every time we would use it the doors would take either too long to open or make a weird noise. On one use the elevator made a loud boom before rising

My wife and I loved how closed the mall was and all the places we wanted to go were so close! Was an amazing stay

This hotel is cozy and quaint. However the staff is either overworked or just unprofessional. Did not like the way I and my family were spoke to when asking questions or just trying to navigate the hotel.

Staff was very accommodating- there was an issue with bedding (stains) caused a bit of discomfort- Asked that sheets be changed for the last night of our stay (they were NOT) but l talked to the night clerk and she graciously gave us another room…

Loved this property. Hidden jem and close to everything. Staff was very helpful.

Air conditioner wasn’t working very well, only 1 elevator working

Disappointing....the staff was very rude especially Bianca at the front desk, who told me i could not switch rooms cause nothing was available and later the tv in my room went out I let the front desk know and like magic there was availability and they moved us right away. That room unfortunately had food crumbs in the bed. For breakfast I was yelled at(by Monica)because I didn't know the front desk was suppose to give me my breakfast vouchers(which they did not) when I returned to the bar she ignored my family and I and served everyone around us. Such a shame that at a hotel by HILTON would tolerate such TERRIBLE customer service!👎 We were grateful for 1 young lady's hospitality, Makela P. thank you for acknowledging my family and I and for your wonderful customer service skills.

The Hotel is beautiful, and the staff was amazing. The staff helped it to be nights that me and my girlfriend will remember for the rest of our lives. I wanted to specifically thank Caitlyn and Antonio at the front desk as well as Sharon and Melvin, they made sure to answer all my questions and helped ease my anxiety about anything going wrong. A VERY SPECIAL THANK YOU to Antonio the Engineer/Maintenance my truck had died and he helped me to get it jumped before my girlfriend woke up, and it saved us from having a bad day and she never knew. The pool was important for us and was always running during operating hours, and anytime I overheard someone having an issue with a room they were always prompt to take care of them and that was super cool. Just like anywhere things can happen, don't always blame the hotel or staff. Call ahead or go in person and ask if the pool or something else important to you is working and they'll be honest. The location is enough to make this place amazing, but the service puts it over the top. I'll happily book here again, thank y'all so much and God Bless you <3 And she loved the Chocolate covered strawberries THANK YOU. Sidenote, the headboards are solid and the rooms are pretty soundproof do with that what you will.

Antonio was great during checking. Wonderful stay!

Really nice property. Staff was friendly and the amenities were great. Really close to the airport and if you want to shop this is walking distance.

I reserved a King room and got two queens. The floors were very dirty so that when we took a shower there was black in the tub from our feet. There was no TV remote in our room.

We love this place. It is centrally located to access San Antonio. Staff is friendly. We really love Paseo. Bar staff is fantastic and food is delicious.

Dirty hallways. Room was dark and musty. AC didn't work well and very noisy.

Loved the appearance.