Great location. Lots going on.

Very nice hotel in downtown. Staff superb!

Ok

Very nice property. Conveniently located to Convention center. Helpful staff

Wonderful experience

At first check in went well, then the neighbors being loud yelling, screaming banging on the walls. We called the front desk, they said security would talk to them. Not 5 mins later, same commotion and ruckus came form the thin walled neighbors. After multiple calls and being redirected, i was finally able to move rooms. Then upon check out i was doubled charged for the valet charge.. the manager is not helpful, nor very pleasant to talk to.

Super friendly and helpful staff

Everyone was helpful

The Richmond Marriott is a very nice place to stay. Every single staff member was kind and helpful. The place is comfortable, beautiful and clean. The restaurant is incredible! The food was SO good. Will definitely stay here again.

clean room

The staff was great very polite and approachable and knowledgeable about the questions i had ...💯

Good restaurant at the lobby

The property is great. However, I took a walk and didn’t feel too safe a few blocks from the property.

Staff was excellent including shuttle service.

Nice and understanding staff/representative. Rooms are extremely clean. Bathrooms, views are beautiful.

The property is located in a central location in the city however the valet parking area is challenging when they are busy. Took quite some time to get someone to get the car at check-in. Went to front desk and the wait was about 20 minutes and they didn't have the room we reserved. The person helping us just said she would be back and didn't return and sent someone else over, very unprofessional. Then after being told they didn't have a room and they realized we were upset, a room became available. The restaurant was the bright spot, food was amazing. Around 2am there was a random knock on the door, that woke us up. Then around 9am the housekeeper came and aggressively knocking again and woke us up again. Definitely not a restful stay. Other than the food, I will be going back to Hilton. Sorry Hilton, I should have known not to betray you!

I loved it will be back again thank you

Perfect

Very clean

I was in town for graduation and the maid cleaned everyday except for the last day which was strange. The hotel was grossly understaffed and room service took forever. The room service menu options were very limited.

The restraint was everyone except night , no room services could be ordered and no breakfast offered even tho the ad said it was .

We called the property twice to let them know we would be checking in late. The phone rang and rang. No one ever answered. When we got to the hotel that evening, just after 10 PM, there was only one person working the desk, there was a line, and when it was our turn it took the clerk a couple minutes to even look up to acknowledge us. I told her I had called two times and she said she was too busy to answer. That tells me this property is understaffed at the front desk. When she pulled up our reservation, she informed us that the room we reserved (and paid for a month ago) was not available because it was “under construction.” We had reserved a king size bed, and they only had two doubles. We paid a lot of money for that room and weren’t having any of that, and so we asked to speak to the manager. It took another 10 minutes to sort it out, but miraculously they found a room with a king sized bed for us. We will not return to this property.

First, we had to wait five hours for Room to become available and we had two rooms one that was for my mother who was in a wheelchair unfortunately had to wait in the lobby for five hours for a room. It was a busy weekend. It seems like the staff was not able to deal with large crowds, etc., and although the dining is separate, the customer service was very poor and even just explaining why they couldn’t accommodate us very poor experience at this hotel

Nothing to add. Our stay was good.

Easy check in/out, friendly staff, clean room.

Overall, had a good stay. Bed was comfortable, good water pressure in the shower, front desk staff was very nice, and all facilities were clean and well kept. Had a couple of negatives, however. 1 - I reserved a King room, but was told there were none when i arrived. 2 - When i got my car back from the valet, I had more mileage than when i dropped it off, the radio station was changed, and there were food wrappers from things I didn't eat.

Lesa was great! I had an issue and she was helpful, friendly, and knowledgeable. Overall my stay was great and i love staying here when im in town.

I rnjoyed my stay, but having to carry my large suitcase up the front stairs was quite difficult. I did not drive to the hotel, I took an UBER, which dropped me snd my luggage off in front.

The restaurant was the high light of my stay!!

Everything was nice. The receptionist at front desk were very helpful and professional. Great time in Richmond Va. with friend

Great place to stay if you want to be down near the convention center.

Room wasn't available that we asked for upon checking in Valet park guy was rude told us we couldn't get valet even though we paid prior to arrival