The area immediately around the hotel isn’t great. Shopping and restaurants are a couple blocks west but the walk isn’t well lit and doesn’t feel all that safe. Lots of signs about locking your car. Lots of construction in the area also. Hotel pricing scheme is also lame…mandatory resort fee and paid parking don’t line up. Doesn’t feel like a resort and the parking is for a public parking garage that is otherwise free on the weekends. Also only one elevator was working.

Great location to waterfront and downtown, beautiful view from room.

One of the closest hotels to the Burlington Amtrak train station (Easy two or three block walk). My wife and I really enjoyed the free coffee bar set up on our floor. Yes, it is kinda expensive for those who are regular coach train riders and almost as expensive as a family room on the Amtrak.

While the hotel was very nice and clean and everyone I dealt with was professional, there were a few small issues including that I received a parking ticket in the garage despite paying for parking and had to return to the hotel to drop off the ticket after I had checked out. In addition, the housekeeper tried to enter my room prior to checkout time and while I was still in it.

Overall had a good stay. There was some noise late at night when I could hear guests coming in and out of their hotel room. Amenities area was not the most clean early in the morning. Also they charge additional money to use their coffee/tea area (not included in hotel charges). Could not use the pool as it the water was frigid. The best part of the stay was the hotel staff especially those who were outside when we got our car. The Mezzanine area is clean and a good place to hang out.

I stayed at this hotel Thursday to Sunday. I felt like It was recently rehabbed but was already showing a lot of wear. The room was cleanish, but had huge stains on the floor and lay dust on things like the headboard. The restaurant did not open for brkfast or lunch and seemed to only be a bar w/o full meals. A tiny cafe with no tables, only couches, was the only food option. Each floor had a 24 hr self service coffee and cocoa kiosk but the one on my floor was consistently covered in gnats and flies (very gross). Oddly enough, the free coffee from the kiosk was light years tastier than the full priced coffee from the one and only cafe. The hotel charged $32 a day for access to gym and pool whether or not they were used. The gym was great but the pool was extremely over chlorinated and felt dangerous to breathe. The room smelled musty and the bathroom was small, especially in the sink area. Shower strength was weak. The TV had access to apps but kept disconnecting from the hotel’s service. Maintenance had to come and physically reboot our room service. There were no outlets in the room other than two (one each) built into the lamps. This meant charging devices was a round robin of fun and using the iron was limited to a cramped corner near a lamp. Also the TV had no checkout option forcing a call on the room’s landline or a stop by the front desk. Calling routed you to a 1-800 service and not anyone local, they sounded like they were in a deep tunnel and were inaudible.

We were excited to come and paid more than usual to stay. Looked forward to sitting in the hot tub, but it was broken. The pool was cold, and the bedroom was clean and good, but the bed was not comfy.

We asked a few times about room at check-in but receptionist just referred to ‘card’ and room number. Ofc we got noisy room and had to move.

The hotel is beautiful with great amenities. The hotel room was nice. The view was wonderful. The hotel charges $16 for self parking in the city parking garage but we could have paid $12 directly to the city by using park by plate. The area around is not very safe and I was not comfortable walking around the marketplace.

Property is worn. Can hear people talking in the hall when in room. Ned uncomfortable. Not clean and needs renovation

Overpriced for small room overlooking parking lot right next to elevator. Coffee stations on each floor were not kept stocked. The location however was perfect for waterfront and Church street

Front office didn’t answer phones and we’re not friendly

this is our 4-5 time staying on the property post renovation, we love the amenities, but given that it was UVM parent's weekend plus the host of a conference and several outdoor tours, the facilities were strained. Lily May's was overwhelmed, understaffed and they kept running out of things. The coffee bars on our floor were out of service. For an important weekend, I think the hotel should have been more proactive and staffed.

I enjoyed my stay, but I think this property is overpriced. There were a lot of fees and I don't think that the room was worth the price. My room was also noisy. I could hear people talking late at night and woke up every morning at 7 am to my neighbor continuously slamming their door. Do the doors really have to slam that hard in order to close?

We paid approximately $400 per night, we were disappointed to find out no breakfast was included for that price. B.S. Also was charged $16 per day for parking, my SUV was too tall to fit into their 6’-5” height garage so had to park around the corner in a public parking garage. Besides that all was fine.

Good position. Friendly staff. Bathroom too small with a problem sink plug, never solved. I should not have to reach under the sink at the back, to pull a lever. Arrangements for breakfast poor. Limited and expensive.

Good location but too expensive for a tired hotel that was missing some key touches. Room had some loose fixtures in the bathroom and there was no way to dry bathing suits at the pool. Great walkable location to all the downtown sights though, so that made it quite nice. Paid extra for a lake room but were on such a low floor that the view wasn't great

Great location in a modern hotel with super helpful and friendly staff. Easy walk to restaurants and shopping.

This is a very nice property. Great staff and services. The location downtown is convenient to Church Street, restaurants and shopping. The views of Lake Champlain are stunning.

It was nice

Great property by the lake with amazing views of the sunset. Checked in with the App and got the digital room key so didn’t even need to see anyone. Huge Tv, complimentary fresh-brewed coffee on the machine outside the room and grab and go alcoholic beverages near check in were a bonus. Needed to dispose of several bags of trash I had in my car and they had the bellhop go with me to the car and take them away. Super friendly. Would definitely recommend.

We had a nice room on a nice property that was walkable to many things in town. The one thing that annoyed me was we got a parking ticket even after telling the hotel we were self parking. The hotel said they would take care of the ticket for us which I hope they do but why did we get a ticket in the first place? I saw several parking tickets on the lobby desk so we were not the only one but I don't understand the hotel's policy of allowing parking tickets and then taking care of them.

For the amount of nightly charge, I would have expected the room to be remodeled nicely and a bit larger

Great room

The “$28 resort fee” is a scam. Half of the amenities you will not use and the other half are common amenities other hotels offer for free. Customer service was lacking. Hotel room was the smallest room I have ever seen in my life. Only thing I liked was the coffee/water station on each floor.

Great

Staff was very nice. Liked the coffee on the floor with unlimited use. Sometimes the machine did not work right and overfilled the cup! Room decor was dark, SMALL room and did not have comfortable seating. I was surprised that an expensive and high tier motel had cable TV that didn't work well and did not get channels listed?! I guess Disney did that to you. Burlington was a nice city to visit, lots to do or see.

Very nice location

Enjoyed our stay. Clean, comfortable with great amenities. The bathroom set us was a little awkard and the room was a dark blue making it dark. The room had a great view of Lake Champlain and we enjoyed that extremely.

Excellent stay and special mention to Saidali, for his outstanding customer service. Ideally located hotel to wander around Burlington and the waterfront.

Beautiful hotel ! Staff very helpful and friendly.

We used their parking garage and had a bolt stolen from our E bike. Asked the hotel for security footage and got no reply