The hotel redeemed itself and allowed me to use the club lounge. All good now. Thank you.

This hotel is conveniently located for shopping, as it connects to both the Hyundai Department Store and Coex Mall. However, I faced two disappointing issues during my stay: First, I chose a room with two double beds, but upon entering, I noticed a large beam positioned directly above one of the beds. This is considered unlucky in some cultures. I spoke to the front desk to see if I could switch to another room, but they informed me that all the two double bed rooms have the same layout. The only option they offered was to upgrade to a suite at my own expense, but that room only has one king bed, meaning I would need to pay for a rollaway bed as well. They won't even cover the rollaway bed cost. Second, I inquired about a tax refund, but the front desk said, “We cannot offer you a tax refund as you booked through a third party.” I pointed out that I had stayed at another hotel, Signiel, just days earlier and received a tax refund despite booking through Hotels.com. The front desk replied, “Only some hotels can process tax refunds.” It felt as if they were assigning blame to me rather than properly addressing the situation.

It was very clean and updated. All staffs are very kind and professional. Excellent service and great location! It was very satisfied stay for 6 days! It is one of the best hotel in KangNam area in Seoul Korea. I recommend for all travelers in Seoul Korea.

Have wanted to try this intercontinental property since have stayed at its sister hotel at other end of COEX. Parnas is top notch with service and property. No complaints and will return

Booked a Junior Suite. Despite receiving confirmation emails from Hotels.com and the hotel itself at check-in, my reservation was not on the list. The booking included breakfast for two, but the hotel claimed it was only for one person and requested an additional fee. After confirming with the reservations team that it was indeed for two, we were allowed to proceed, but there was no apology given.

Everything was so nice to stay.

Good Location!

Very convenient location