Customer service was great. The lady was super friendly but I only dealt with them during the check in process which was quick and easy. The location was great. Next to lots of restaurants, the galleria and other shopping centers. The room was pretty out dated. I expected more for the Hilton. The bathroom did not have a vent so it gets super steamy while showering and if someone uses a mumber 2. The smells doesn't go away. The AC unit was old and super loud. We could'nt hear the TV whenever it's on and it woke me up through out the night while it was auto. The pillows were too soft and goes flat and caused pain in my neck and shoulder every morning I wake up. They provided full size shampoo, conditioner and body wash but I brought my own. Housekeeping also opened our room door without knocking while my daughter was in the room which was really strange. She didn't say nothing. She opened it and saw my daughter and walked right back out. Maybe she thought we checked out but it was strange because check out time was 12 pm and it was only 9 almost 10 AM. We did go out to put our stuff away so maybe she thought we left but still that was not okay. Overall it was a good stay. I would recommend the hotel only because of the location. However, for future I'll probably look for a different hotel that offer free breakfast and that is more updated. I didnt think it was worth $160 a night.

I didnt stay here. I had to cancel trip But since there is a no cancel policy i didnt get a refund Mom passed away and had to go home

The road noise was terrible.

Quiet, close to freeway, easy in easy out. Staff was very friendly. Cost for breakfast was a bit high, a free continental breakfast is common, but as long as there's coffee, forgiven.

We reserved a room with a king bed but was given a room with 2 queens. We asked about this and was told because we booked through a 3rd party we weren’t guaranteed our booking choice. Staff weren’t very friendly. Walking in and out of the property we weren’t greeted or acknowledged. Checking out I stood at the counter for several minutes and was ignored.

Staff at front desk...so welcoming. Thank you for a great stay.

Limited restaurants. Hard to get into parking lot

When we arrived there was a line of Customers waiting. The front desk woman was helping a man that was having an issue with his reservation. This was taking a very long time. We just asked the front desk woman if we can check in later. The event we were attending was a few hours and it would be late when we got back. She gave a very smart aleck remark and a nasty smirk we are open all night! Well that is not what your web site states it states midnight! Maybe she had a bad night we don't care your in hospitality business act like it!!

Room is spacious, bed linens are comfortable. The location is convenience and close to shopping and dining. Free parking. Swimming pool and hot tub is just average. No design, not much room to hang out. Room sound proof is worse. I can hear all the movement between top floor and hallway. Bathroom is spacious but new more upgrade and decor. Housekeeping need to pay attention on refill the bathroom supply ( The body shampoo is empty ! ).

Need some Better shade at the pool! Nice pool should more of decor around it as a social area

The stay was nice however the only drawback was the breakfast was not complimentary. Most of the hotels I’ve booked in the past have complimentary breakfast.

Nice, quiet hotel. A little disappointed I couldn’t add points to my Hilton rewards. Next time will book dorectly

The only thing we don’t get fresh towels

Greeted warmly by the General Mgr. Very inviting! Quiet room, great location, great room, great towels and bathroom! Breakfast food was very good and wonderful staff! Thank you!

The room was right next to the highway. So all I hear is the traffic passing by.

Close to my family.

My first time staying at this property…, I reserved one king bed and got two queens instead. The room faced the road so it was very noisy… front staff was not as friendly either… Will try to avoid future stays at this property

Felt like a safe place to stay

Great staff. They were so friendly and helpful. The rooms were clean and comfortable. Definitely a great place to stay.

Great place to stay, quiet, clean and friendly staff.

Decent. Generally a pleasant experience, however, room was not ready after normal check in time Bathtub appeared dirty when we did get to our room, and there was no hand soap. It was almost as if there was a rush to get the room ready and things were forgotten. Regarding the courtyard, although the courtyard is nice to sit in during the day, we had our window facing the courtyard and until about 1:30 a.m., people were sitting in the courtyard at the tables drunk, yelling and making lots of noise. Staff did nothing about it. Not easy to fall asleep with all the ruckus going on. I might suggest some type of gate that's closed that sections off the courtyard so the people can't go in there at night and disturb the rest of the guess. In general the staff was all very nice and aside from these few things, the visit was fine.

Everyone is so polite and helpful. The last time I stayed there I had the exact same room. So this stay was perfect

Clean and convenient. Nothing fancy.

It was not the cleanest Garden Inn in either the room or the public areas. The breakfast was pricey and we had to leave at 7am each day so we weren’t able to grab anything anyway (opened at 7am and not a minute early). The staff was polite if approached but not particularly friendly or proactive. All in all, just a ‘meh’ experience. Will work in a pinch.

Good family hotel in central location.

Nice service and great environment.

The staff was very friendly and welcoming.

Clean facilities and room. Bed was squeaky and uncomfortable.

The staff is very kind, great service!

The staff was incredibly kind and welcoming!! The hotel room was pretty clean, overall I was impressed. I enjoyed my stay!’

Excellent stay

Relatively clean. Did not replenish in room coffee daily although there was complimentary coffee in the lobby Restaurant staff were very nice but breakfast was pricey