All suites were true oceanfront and comfortable. Service was excellent and the staff friendly and conversant in many languages. Food was excellent and plentiful. Complimentary brookfieldox lunches were even provided upon notice for day trips. Entertainment was varied and lively. Special thanks to Mariana and Helen in guest relations. Also bartenders Hugo and Ivan,and server Hernani.

Very nice ocean view property very friendly staff however because of size of the property they could use a larger restaurant or a second one . besides that beautiful property and location very close to Funchal Downtown and the beautiful Marine.

Decent food—repetitious menu, but good—great staff—hotel shows its age—hard to find location without GPS until you have been there—picturesque setting but rocky beach hard to walk—good value for the money

Very nice ocean view property very friendly staff however because of size of the property they could use a larger restaurant or a second one .besides that beautiful property and location very close to Funchal Downtown and the beautiful Marine.

Decent hotel but not four stars! We got a free upgrade to a superior room but that was really just a regular room. The food (buffets) are properly stocked and clean but lack variation: jello galore for dessert and never-changing salad bar. Outdoor pool was not heated, pool table not for free and not enough seats around the pool even during a winter stay. Did get a bottle of bubbly for my birthday so no issues with their efforts. All in all an okay experience but not the wow you would expect from a four star resort.

Friendly staff. Food was amazing and so much. Drink s were free. Excellent stay here. Would definitely recommend.

Not much really Too far to go into Funchal so Taxis became very expensive All that was available was the pool but as the weather was bad we couldn't use it So nothing else we could do

Not much reallyToo far to go into Funchal so Taxis became very expensiveAll that was available was the pool but as the weather was bad we couldn't use itSo nothing else we could do

Location is great. Staff friendly and sorted out our requests very quickly. The only thing we didn’t like in our room was lack of air con. Food is ok but nothing special. View from the balcony amazing Our flight was in the evening and we used the option with late check out. Massive plus for this hotel. We also liked the fact that hotel was asking the guests to refill the bottle with water in the canteen instead of giving a new plastic bottle every day

Location is great. Staff friendly and sorted out our requests very quickly. The only thing we didn’t like in our room was lack of air con. Food is ok but nothing special. View from the balcony amazing Our flight was in the evening and we used the option with late check out. Massive plus for this hotel. We also liked the fact that hotel was asking the guests to refill the bottle with water in the canteen instead of giving a new plastic bottle every day

We love this hotel, no doubt we will be back in the big too far future

We chose this hotel because we wanted an All Inclusive and this certainly was!Although a little dated in décor we found it to be spotlessly clean. The food was plentiful with a good selection of hot and cold dishes. Red and white wine, sangria, beer, soft drinks including tea and coffee readily available. Our room even had a small kitchenette with kettle, fridge, sink, cutlery, cups saucers and glasses if you wanted to bring your own drinks to your room. All rooms have a seaview and a pleasant longish walk along the footpath (some parts were quite hilly) take you to Funchal one way and the delightful fishing village the other.

We loved our stay at this hotel. We had an annexe room which suited us as the pool and sunbeds were quieter. There was a little bar 3-11pm where the talented barman, Luis, served us great cocktails. Our room was large and clean with a big balcony overlooking the sea. The restaurant in the main hotel was at times very busy but as the tables were not allocated or timed we managed to fit in after the rush. The staff were all polite, friendly and efficient. The wine was served in large carafes and there was bottled water readily available. The food was very good, great choice, well cooked, plenty of it and dishes were replaced quickly as they finished.The entertainment was okay - good singers and folkdance show.The shuttle bus to town was useful. We would go in to town on it but not join the scramble to return on it. We had local bus passes so would get the no.2 bus back and walk through the tunnel to Praia Formosa beach. Although a lot of people did swim in the sea the beach is large pebbles and the under tow in the water not for the feint hearted.

Nice hotel, great customer service. Food very nice but a bit samey. All inclusive bar a bit limited - no bourbon for example, just basic spirits. Nice pool. Decent WiFi in room, not just in communal areas.

Ideal hotel location, ocean frontage with pretty gardens. Free shuttle bus to Funchal. Staff in all departments helpful and friendly. Food of good quality, fresh and well presented in main restaurant. Italian restaurant on garden level (pre book) also excellent food but feels it needs more subdued lighting, perhaps candles on tables for a more cozy effect. The only down side is the outside pool is unheated and makes swimming out of season more of a trial, than a enjoyment, perhaps they could heat it with solar panels and make it an all year perfect swim. They have certainly listened to past clients as WiFi is all over the hotel and bedrooms and not just the lobby and bar area. Again I fully recommend this hotel as a perfect base for touring the beautiful island of Madeira.

Friendly welcome, room clean, sea views, helpful staff, excellent food.

shuttle bus very useful. reception staff very helpful pool area very clean

The hotel has an excellent location which is virtually on the beach. Very good value hotel with friendly staff. Good choice of food but could be hotter. I would advise to choose beef when on offer, it is outstanding! The hotel is in a quiet location but has free bus transport in and out of Funchal. I would rate this hotel as an excellent value holiday

Weather was great for November. The staff were extremely friendly and efficient. The room was very nice with a great view.

My husband and I had a very relaxing week but wish we had booked a longer stay.

Memorable holiday spent with my daughter. Very much enjoyed sitting on balcony. Easy access to Funchal and beyond. Lovely gardens to relax in.

The hotel was for the most part was a very nice stay. As an all inclusive it sometimes came across that they were catering for the cheaper set which was a shame as we had all paid our money for a four star hotel. The food was not good (as the rating of the hotel implies) I think as all inclusive they just dish up what was more like bog standard canteen food and the beverages were beer (which was good) but cheap brands of spirits and wine. Sangria from a box. The quality was not good as very much bulk buying of cheap items and the deserts were poor - due to the ingredients used. On arrival we found the staff a little off and looking very tired and fed up with their job but when the shift changed the next day it was better. Maybe they had had a hard week! In the bar Carlos was particularly cheerful and a good barman, great with the guests. They supplied a shuttle to town which was a great surface, had fantastic views, very clean and despite looking a bit 70s was a pleasant hotel. The only issue was little things that were a bit dated like expecting us to rent an adaptor (!) and the wifi was only available in the reception area. Beach was very stony so take some rubber shoes. Then its great. Water fab.

We found the location of the hotel very remote. Thank goodness for the free bus service to Funchal. The pool area was brilliant as were all the staff. The rooms comfortable and the food was of good quality. Overall a very pleasant stay.. We never recommend any holiday accommodation to our friends as every one has different standards or expects different things.

Lovely position, well run rooms well serviced pool area very clean and will serviced plenty of sunbeds, very friendly and helpful staff. Good regular shuttle service into Funchal Only serious complaint was that the bed was very uncomfortable

the hotel is not too big. All the rooms have sea views. a quiet area but the shuttle bus is available 12 hours a day. food was of good quality although a little repetative. Availabiltiy of soft drinks at all times including water. the upholstery on the chairs in the longe/entertainment area could do with a clean but general standard very high. not an area to bring teenagers too but toddlers would be fine. swimming pool was never out of my depth and again very clean. considering going again, very relaxing

Good hotel , excellent service, very clean. 2 problems - food is always luke warm and the hotel is a very long walk from Funchal but there is a free shuttle bus. Whilst adjacent to the beach, please be aware it is a stone beach. The hotel is probably aimed at an older age group so very quiet.

Dull repetitive food served V old clientele, no young people Theme nights had no bearing on the theme

Fantasic staff who went out of their way to help us, we could learn a lot from this country!!!

Excellent hotel with very good facilities, clean and comfortable with friendly staff. Lots of entertainment provided - could perhaps have had more comfier seating in the lounge but other than that very good.

good staff, very helpfull

good hotel staff helpfull. one on reception abit frosty hotel location not good if you are bit infirm food very variable .trips reception organised these for us so really no complaints free bus into funchal which we found good

We chose the Pestana Bay for a reasonably priced break. Unfortunately the tunnel linking the hotel to the next bay was closed and likely to be so for some time to come due to landslip. This made getting out and about more difficult unless you liked a lot of uphill walking/steps. The hotel bus is great during day time but taxis are expensive and it was this or a long walk in the evenings. We were very disapponted with the evening food selection- everything in sauces and the noisy cafeteria like ambience of the restaurant. Having experienced a five star half board package in Rhodes last autumn this struggles to be four star. Having said that we loved the island and found the hotel clean and comfortable and the staff very friendly and helpful.