Property generally lovely however at the rate charged the two rooms we were placed in should not even be in inventory. We were looking directly at a wall with exposed pipes.

Vesna and Marko took excellent care of us during our stay. We were upgraded to the Presidential Suite and also booked an additional room for the kids. The hotel is welcoming and clean, and every staff member, from the bellboy and concierge to the masseuses at the spa and the pool attendants, is highly professional. The cliff and beach area are stunning, with ladders for easy access and a jumping wall for added fun. The hotel's breakfast is definitely five-star quality. We will definitely be back.

Luxurious hotel, top service from the friendliest, most professional staff. Amazing breakfast on the stunning terrace over the sea. Gorgeous water and old town views from rooms. We absolutely loved our stay.

Nice hotel in walking distance to the old town. I would stay again but the service at the sunbathing deck needs to improve . Other than that all good.

Had a great stay, hotel location very very close to the old town. Staff excellent!

Overall ok

Everything was great. The food was amazing and easily walkable to old town and some great other restaurant options. Clean and most of the staff was attentive and friendly. The only thing I would say is our checkin was a little cold. No information about the hotel, where to go, how to get to our room, just general information. When passing we heard other people check in that got a very warm welcome. Down by the water the service is a little long with how many people there are so seemed a little understaffed, but the food was excellent and def made up for that. The airport transportation was very smooth and the price was reasonable. Other than that, no complaints. Would return and recommend to anyone.

The rooms make no sense. The shower was not nice. The towels were scratchy. The toilets don't flush anything of note. Poor use of space in the rooms.

Close to the gate

Great property, very accommodating, and very nice employees

Beautiful location and excellent service.

It was fantastic best location service was outstanding hotel was absolutely beautiful loved every minute by the water

Absolutely fantastic the staff were fabulous all of them so nice and kind

it’s very Conveniently located from the old town, Dubrovnik. The staff is very friendly. Breakfast buffet was rich with options.

The hotel is excellent. The excellent service started from the minute we entered the hotel. The close proximiry to the old city required only a few minutes walking to arrive at the gate. We spent time at the bar which provided a breath taking view of the old city at night. We also spent time at the swimming and lounge area just feet from the Adriatic.

clean nice place good food with wine

very good property and staffs

We had a wonderful stay and were overjoyed with the property, the staff and our accommodation. Minor issue was the fact that they couldn’t offer us late check out even with my status, but otherwise we had a lovely time. I can’t rave enough about this property and their lovely staff.

Location, convenience, staff were perfect. This Hotel has it all.

We can say without doubts this is one of the best, or even more, the best Hotel we have been since a long time. Everything was outstanding. All people in the Hotel were fully committed to make our stay the best one. The breakfast, the best of the best !

The place to stay while visiting Dubrovnik without a doubt! Reserved on-site parking. Short walk to Old Town. Awesome private waterfront!!! Super customer service. Beautiful immaculately clean property with very friendly professional staff always ready to assist with a smile. I just can't say enough good things about this property, I will be back and can't wait to return next year!

Excellent location and superb views from our room. The room was perhaps closed during the winter period and had not been aired. Therefore had dust, my husband has severe dust allergy and really suffered the 3 nights. In addition the AC was not working so we had to be given a fan. For which the hotel kindly refunded one nights stay. This is a leading hotel and they need to ensure that rooms are functioning well and are clean, Dust free and that basics of cooling is working fine. We gave detailed feedback and they were receptive which was great.

Everything was outstanding. The services, waiters in particular were the best ever.

Excellent location, lovely hotel, they did not give us early check in or a free room upgrade even though they had rooms available as we could see the empty rooms! Regardless, we enjoyed our stay.

What a luxurious hotel! Service was top notch the minute we arrived. The hotel offers free valet parking and is located just minutes of walking distance from the old town. You can have breakfast and dinner on the terrace overlooking the old town and walls. The view is breathtaking. The breakfast seletion exceeded my expectation.

Unreal experience, the hotel service and amenities were world class. The receptionists to the luggage porter, the bar staff to the sun-bed attendant were so polite and friendly and we have never felt so comfortable and relaxed.

Excellent service and nice & courteous staff.

Nice Hotel, we will return.

Amazing hotel and perfect location for exploring and visiting Dubrovnik.

Unbeatable location, wonderful breakfasts, great accomodations, and outstanding staff.

The 5 Star rating of Hotel Excelsior is principally because of the management and staff working as one across alll services supporting each other to make your customer experience so special!

5 star service