Bed bugs, insects on the bed and all over the room, filthy carpet and overall dirty property!

This stay was amazing!! Great food, very family friendly, the room was great felt like an apartment. The service was very nice and helpful. Your literally on the beach so thats great, a lot of pools! Clean, nice, fun great trip

Missing towel service by the pool. Also the beach shower it was dirty.

Amazing vacation

Easy to use all facilities.

Beautiful property, clean, comfortable rooms, excellent location, courteous staff.

Beautiful property for a family of 5 and location was excellent. Awesome beach and clear water.

Loved the property, we had a family of 12 including 3 kids under 5. Plenty of room if you book the villas. We enjoyed being able to walk to the beach and there was plenty of activities for the kids and adults. The staff was great and really helpful if we ever needed anything. Keep in mind that beach chairs and umbrellas rentals is pricey so if you can, take your own. The resort is nice and mostly upgraded but I think some rooms still need some work, specially the bathrooms in the single rooms. Drinks are good and food at marketplace was enjoyable but pancake breakfast offered on certain days could be better. We had an issue with our bill because we got charged for a bar order we did not make, it’s easy to order and charge it to the room. Maybe they should ask for a room key to verify room number. However, Maria listened to my concerns and the manager reviewed everything and took care of it. Overall it was a nice vacation and we plan on being back!

The area was not family friendly. The crowd was drinking and partying. The area was somewhat clean but mostly trashy. We would not go back.

Very easy check in and check out . The vila was very nice .

Great location great pool and beach area

It was great in general

The pools were not clean and my room was not made up during the days I was there. I have known this hotel for years and it has never been like this.

Very cozy, beautiful, the rooms are very comfortable, I had a very pleasant experience, I recommend it 💯

I liked this place. Very nice.

Staff service was really bad, check in process was a nightmare, long line , everybody has a complaint about check in ,We paid a ocean view and also we have a kids ( they wanted to send me to a building separate from the hotel , separate from kids activities, also the lady were rude ( no polite, bad actitud with us) at the end we got a first floor room with a restricted view ( bad experience) another issue was a pool bar staff server was shooting ice to the kids ( what s this?? Not professional. Check out? Another bad experience ( 2 staffs on the counter playing around and smiling on everybody face and there was people waiting ) . I have been on this hotel like 4-5 times before and they never charge for a parking fee $20 daily ( now the parking is $20 and parking is always full and busy .this a nice hotel and nice beach but they should consider to manage the employees because the service is very disappointing.

My flight was delayed twice which left me checking in after midnight, which I didn’t expect to be an issue after calling ahead and confirming that they could accommodate 24 hour check-ins. I arrived close to 1am and waiting at a locked door for 15 minutes ringing a bell waiting for someone. I was greeted by a man who seemed both confused and disappointed by my presence. We went though the check in process and then he begrudgingly offered to walk me over to where my room was, which I thought was reasonable considering it’s a huge property and was very dark outside. He walked me through 2 parking lots and then pointed me in the direction of 3 other parking lots, told me to walk all the way through to the last building and that would where my room was. I honestly would not have minded if it had been daytime or if he had not been so rude throughout the entire interaction, but it started off to stay on a bad note and didn’t really recover from there. I visit the area a lot and won’t be returning to this particular property.

Very nice layout with a lot of amenities.

Lots of amenities and no resort fee! Love that it’s on the beach. My favorite resort in west palm beach!

Great service, beautiful room and amazing facilities!!!

There was no soap in the bathroom for bathing and my room carpet was very wet. Inform the front desk but nothing was done

At first I was skeptical about the property, thinking it was a rental condo with no amenities. I thought that we'd had to take everything with us, beach chairs, towels, food and that there was not going to have parking available. Boy was I wrong. It was AWESOME. literally like an all inclusive resort. We had everything available at our fingertips. Excellent poolside bar and restaurant, beech towels and plenty of parking. The staff treated us like VIPs. We liked it so much that we decided to make it an annual stay for family and friends.

We had a lovely time in the pool and hot tub. Nice food. Good Drinks. Wonderful Beach.

Love how close to the beach it is

Great

The resort itself is very nice! There are many activities to indulge in, the staff are all extremely pleasant and helpful, and it is very clean. The only negative is that there is very little in terms of stores or restaurants nearby within walking distance. So, we were essentially limited to eating from the same resort restaurant for all meals every day we were there.

Overall - excellent experience. Parking - was a problem - there were only a few spots open when we got there - so we had to park far away from our building and lug our luggage to it. No vending machines - there were no vending machines in our building in the room labeled "Vending Machines". We were instructed by the front desk to go to another building - which did have one machine, but it was broken. This is an issue for guests that need something outside of the hours of the resort's store, but also left one with the feel of being less capable than lessor hotels.

Staff was friendly and helpful. Food was ok. No real dining options.

Wonderful stay!!! Only complaint is that more restaurants are needed closer to the property or on the property.

Love it

I’ve stayed at this property many times and had a great experience. I was disappointed when I had to make 2 reservations to extend my stay and change rooms. When I wasn’t able to switch my room and it wasn’t made clear that I had to switch immediately, I found staff along with security packing up my belongings. I had paid a lot of money for this trip and was upset that this was a big interruption during my stay.

We had an excellent stay