Grand hotel, grand experience even when it was offseason with facelift construction was ON. Traditional Indian architecture and experience

Spacious and high ceiling rooms, clean and well maintained property and good ambiance. Entry point to the beach needs improvement

Excellent staff and service . Some furnishings and rooms are very old. The rooms are very spacious

Waste of such a beautiful property! Slightly dated but has a great potential if managed well! The staff is untrained and unprofessional! I came here for a quiet time after 4 days in Taj panjim and I am not impressed at all! The rooms are decent size but was not cleaned well before I checked in! The bedside tables were sticky with sugar syrup! didnt get hot water on both days! The breakfast spread is decent but poorly managed! The live station are in the center of the room with the other spread surrounding it! So guests wanting eggs or fruits have to be in same line! The glass water bottle was not cleaned and had black marks at the top! Pic attached! The staff at the reception didn't know what time the restaurants are open when I wanted to go to OKO for dinner, he said it's open only for lunches whereas someone else told me it's open by the time I had a boring dinner at their Canacona restaurant! The bar was empty which is understandable but serving a 2-3 days stale wine is not acceptable! The guy did not bother to open a new bottle for a glass of wine! Other 5 star hotels would have gone over and beyond! Equally untrained staff at the reception and all restaurants! The shack had no shack vibes! Ordered chicken cafreal and the chicken was not fresh! Ordered pasta for dinner in room and they sent french fries! Therapy room in the spa had no spa vibes! Just a room with a wobbling massage bed in the center! I regret not reading the reviews prior to booking! Though the property is

Thank you for a wonderful stay. Regards Ash

It is a very big property. I felt it lacked enough buzz. Felt too quiet for a vacation.

Lovely property. Could be better

The property is beautiful. You can't fault the attention to the grounds surrounding the hotel. However the stay was below average for me. The rooms are dated and contained mold in the bathrooms. The front desk staff were very rude and unwelcoming. One even called me at 7AM in the morning to query something (not the wake up call I asked for). Upon checkout, I asked to leave left luggage for a few hours. The front desk agent seemed put out by this request and pointed at some non-descript location in the distance and threw a luggage tag at me. The restaurants were average. The food quality at restaurants in nearby Palolem beach were far superior and cheaper. The breakfast buffet was like a circus. Tip to the management - highly recommend you update your keycard system. In modern hotels, the keycards would not be deactivated if you hold it close to your mobile phone. The hotel grounds are huge and it became tiring walking backwards and forwards to reception to keep reactivating my keycards.