Close to everything. A great place to stay

Thought we had booked a 3 bedroom apartment but was a house separate to the motel complex. Not fatal but would like to have known prior to arrival. Kitchen great but lacking in kitchen utensils, cups, glasses, plates, saucepans. House was cold and had to run the split system heating, an oil heater and fan constantly to keep the house warm. Otherwise was a very enjoyable stay and staff were great and accommodating. Would definitely stay again but on the motel site.

Clean and tidy. Minimal seating space in the living part of the apartment. Just felt ‘tired’ here and there (e.g., reception). Problem with double booking on arrival. Staff didn’t seem too keen to help. As I’d booked vie Expedia - it was up to me!

Clean, comfortable and quiet room. Friendly and accommodating staff. Convenient location with off street parking.

The convenience of where it is why we stay there.

Very average room. Needs upgrade of furniture. Shower head too high and not adjustable.

Very convenient and exceptional staff. Anderson

Just what was needed for a quick overnighter in Melbourne's East.

Helpful, polite, friendly and very efficient staff. Would recommend it all my family and friends.

There was a problem with the bed and they resolved it immediately

Have stayed here many times but first time in their French restaurant. Food was excellent. Offered bread which you hardly get anymore and refilled it. Chocolate soufflé was fantastic. Can’t wait to go back.

Handy position to facilities close by, friendly staff, excellent menu options

You will see 4 photos attached we were put in a dark corner of which the light in front of the door didnt work, an electrical/comms box on the wall was just hanging half off and which exposed all the wires, there was dust all over the wall in front of our room, rubbish near our stairs, whilst the updated room looked good inside the mattresses were terrible and woke up with a very sore back and we didnt recieve the complimentary bottle of wine were ment to get. I have photos but it wont let me attach them.

Clean, friendly property.

Nice and clean. Affordable price.

The hotel staff were good, but the condition since we first started staying at the property 12months ago has fallen away badly the stairwell was full of dust/dirt this was a consistent theme through the property. The room was very tired and needs work, disappointing for a Best Western Motel. One worker (tradesman) spat in the bush infront of one of the rooms in front of us

Property was convenient for my stay and easy walking distance to train.

The restaurant was great

Great out of Melbourne city with good rail link in Highett for getting into the city. The railway station is about 1 km walk and it takes about 40 minutes to get into the city. We opted for breakfast to be included in our 2 day stay and that was superb. There is also an evening meal French cuisine additional option which looked very nice although we ran out of nights to partake.

Hotel was a good base, friendly staff and cleaners. Room was a good size with ironing facilities and coffee/tea and a packet of biscuits usually per day ( did have to go to reception a few times as hadnt been left enough). Pool area was clean and quiet, there had been a canopy allowing shade but this was blown down in a storm. My big problem was I had a bill at the end of my stay (was there from 30.01.24 to 28.02.24). I had been under the impression that I had booked bed and breakfast I went to Perth for a week plus Sydney for 3 days whilst there, I didnt want to give my room up for those days due to Taylor Swift fever. Im just glad that I had some money left to pay the bill, I had been under the impression that my stay had b and b. I was treated quite curt when I questioned this on the desk with both reception and manager quite brusque with me. I didnt want to cause an argument but felt quite let down by the change in mannerisms by desk and manager. I will say one of the managers Harry was superb when on the desk and had quite a few conversations with him. I do think it should be made clear that it's room only basis and the restaurant for breakfast is a separate business. I dont really need/eat breakfast that much but thought as I was already ( assumed) paying for it I might as well have had breakfast. This episode did spoil my overall stay at the hotel. I'm disabled, diabetic and quite low in mood most of the time and this had negative effect right at end of a great stay.

Safe

The property was in a good location and quiet. Facilities could be better. 2 bedroom apartment with one wine glass, no cloth to wipe benches etc and leaves everywhere outside front door.

The staff were really affable and helpful. The room was clean, the bed comfy but the shower was lacking. The shower rose was too low and it was a bit claustrophobic. Just a very small thing in an otherwise great stay

Great location friendly staff love happy hour

Run down, but still ok, shower was broken sprayed up the ceiling , but apart from that it was clean and they are renovating 20 room at the moment so at least they are upgrading

The hotel is pleasant and functional but the management think it is quite ok to put you in a room next to renovation work and allow workers to start drilling with jackamers at 07:30 in the morning. Our pleasant weekend was spoilt by a very rude awakening at 07:30. We were given no warning about any ongoing work and no redress for an unpleasant awakening. I understand hotels require maintenance and perhaps it is ok if you are traveling on business but DO NOT STAY HERE IF you want a restful leisure trip.

3rd time stay from overseas. clean, safe and super close to public transit -

We would like to stay there another time!

The staff tried to deal with a difficult situation the best they could and were all polite and friendly. Unfortunately, there was renovation work going on that we weren't aware of beforehand. We were first told our original room wasn't available and were given two rooms as we wanted 2 beds. After going to these rooms, we were told there was actually a suitable room which turned out to be the room we'd originally booked but it was beside a room being renovated so at 9am the drilling started. After being out a couple of times, my elderly mother needed a rest in the afternoon which wasn’t possible with the noise. I talked to management who said the work would continue until 6ish. They finally offered my mother the use of a quiet room to rest for a few hours and i went out again. We didn’t want to pack up again and move to a room with an added fold-down bed, as we were leaving the following morning and were told there would be no work the next day. Unfortunately that wasn’t the case and work started at 8am!

Water pressure in shower very week. Tasman working and making a lot of noise on sunday

Comfortable convenient and good price. Staff were very friendly and helpful. Pillows were rock hard. Asked for a softer one and it was delivered to our room within the hour. Highly recommend the staff.

Room was surface clean to be fair but in poor condition, drab, chipped furniture, reception staff on arrival equally lacklustre unfortunately but then again not much to work with. Looks like a much needed refurbishment is underway but I wouldn’t recommend staying here for a while or until it’s possible to confirm the work is complete.