Front desk lady JENNY made my day she deserves a raise

I had a pleasant stay

Rude daytime staff specifically, Sam and the lady property manager that lives inside the motel). We flew in and arrived at the hotel at about 2am expecting the room to be ready for us to take a shut eye. We had to go through 3 different rooms in the middle of the night to find a livable one (one had a broken sink faucet and another smelled like cigarettes.) The last done was dirty, but there was no other option. Luckily, the night time staff was nice, otherwise we might have been stuck with a broken sink faucet room. At around 11am in the next morning, while we were sleeping in and recovering from our flight, I was woken up from loud noises and found out that the hotel staff and manager brought out a truck to pull storage containers. I told them that I couldn’t sleep because of the noises, they told me to deal with it because it would be only 20 mins. Fast forward an hour later, the 2nd truck came and did the same thing. I eventually had to call hotels.com and file a complaint. The way Sam and this lady talked to us, customers, was like we were freeloading at their place for free; expecting us to bear with any unlivable inconvenience and talked to us with no respect. When I told them about the issue, both of them acted defensively and started screaming at me. My advice is to stay away from this place and any other hotels under their management.

First and foremost, I asked for a room on the first floor....and the hotel did not honor it. Second, they charged a $60 deposit that was not mentioned on the website, nor were there any signs in the lobby about a required deposit. I prepaid for my room prior to arrival, so if a deposit was required, it should have been included in my original booking. The hotel itself is pretty run-down, and the air conditioning unit in my room barely worked. There was no lighting above the desk area and no pictures on the wall (it literally felt like I was in a jail cell). When leaving the room, I literally had to slam the door as hard as humanly possible in order for it to shut. There is also no breakfast provided. While the location was pretty quiet, I do not think I will stay at this hotel again.

Good for what I needed.

This place is misleading as heck pop up deposits and stipulations not on the site but told verbally

Be aware when you make your reservation at this place, 1- they ask for 60 dollars deposit at check in 2- 1boble bed for them, is a equal to a queen bed 3- pillows are way to old , better to bring you own 4- if you have an issue and ask to speak to a manager, the same guy ( Sam ) at check in will be the one , as he is a multitasker. Over all for the price is ok !

Economy lodging. Clerk was pleasant and efficient. Room was clean and comfortable. Facility is showing age and wear, but is budget priced lodging that does the job.

Cheap clean and friendly

Front desk is now asking for $50 deposit. They only ask certain customer for deposit. The refrigerator in the room are always dirty. I have to clean myself.

Everything

Not recommended for a family to stay in we left not thinking it twice.

The staff are not helpful at all….

I love it here I been here for a few weeks waiting on my house to get finish the people here make me feel at home they are such great people I will definitely recommend staying here

This is the absolute worst hotel I have ever stayed in as a travel nurse upon arriving at 1 AM. I was told that I had to pay a deposit for my pet when the website states pets are free. It has been five days and I still have not received my deposit back I left at seven that same morning I only got six hours of sleep. The room was completely dirty the floor has dirt all over it. There was no shampoo or soap to take a shower with the only thing clean in the hotel room. Was the towels hanging up the pillows were old and lumpy Shredded from use the bed was lumpy and thin. There was no microwave or fridge in this room. The front hotel staff was very rude. It was an Indian guy who told me that if I didn’t like having to pay a deposit for my pet, then I could take my business elsewhere, knowing I had already paid through Hotels.com There was no close there was cars in disarray all over the parking lot and it was stated that if I didn’t leave a piece of paper in my dash that my car would be towed, there was no breakfast in the morning not even a cup of coffee usually I can say something positive about a hotel but not only was this hotel expensive, but it was the worst of the worst. I would not recommend this place to anyone it is very inconvenient and the staff are very rude on top of being very greedy. They have nothing in the hotel rooms to allow you to have a good stay. NEVER AGAIN.. this place should be closed, also, it is very unsafe. The door to my hotel room did not shut comple

Great stay, very clean and hospitable. The staff is very friendly and helpful

I was unimpressed. No fridge, microwave, coffee or toiletries. The check-in desk was unmanned multiple times. Their snow plow blocked me in so I couldn’t leave, making me late to a meeting on Friday morning. I decided I had to leave early on Saturday morning to avoid being made late again and they didn’t refund my Saturday night or my deposit. Overall a very unpleasant experience.

Service rep had a sarcastic unprofessional demeanor/ tone while checking in on Christmas day.

They need to do more on cleaning

Dirty, dirty dirty. Loud people staying there. Toilet did not work well. Microwave and Frig was dirty. Rude maintenance people. Bad motel telephone. I did not like my stay.

Good people hi welcoming. And more.

Ok

The room is definitely in need of remodeling. Fixtures all loose including the toilet to the floor so it would wiggle when you were in it. The bedding all had cigarette burns all over it. It was clean though and affordable. My biggest complaint is that while I was on a work call the front desk kept incessantly calling the room till I finally had to put my client on hold and pick it up. It was at this point the receptionist accused me of throwing pillows into the pool area just because they happened to be across from my room. I had to argue that it was in fact not me because I had been in my room the entire time and that if they needed to check they can see all 4 of my pillows are accounted for and still in my room. The receptionist continued to argue because he can see the pillows and they are across from my room, but eventually said that he’d check the cameras to see who did it. (This should have been done before very rudely accusing someone of it).

Nice staff . Room was just remodeled and was nice

Staff friendly clean property safe

Nasty hotel

First impression entering room,bed comforter with a whole of cigarette, even when room is no smoker. Bath tub floor nasty. No coffee or fridge at room.

Housekeeping enter into the room without permission. Elevator NOT in service majority times of my stay. Upon check in sink was dirty Blonde strands of hair folded with "suppose to be towels" Room was difficult to warm up

Very transient type hotel. Didn’t feel all that safe. Not very clean common area. Very seedy people.

Our door didn’t close or lock all the way.

Nice staff

Very friendly! I arrived early and he allowed an early check in with no problems! Staff was very friendly, made me feel comfortable. Thanks