Bathrooms with hair from previous guest. The staff decided not to serve breakfast on day of arrival. They said they would have rolls and coffee from 7:00 am to 10 am. The staff n charge showed up at 7:15 both days of my stay with no sense of urgency to get coffee and rolls out! Valet was also late…

Parking was tough and valet was sometimes not there

Location

The check-in experience was fine. The hotel was as expected for an older “boutique” hotel. The experience the morning of departure and for the following 72 hours (still ongoing) has been nothing short of horrible. I began itching while in bed at the Palihouse from 2 am until 6 am when I finally got up and showered - still no relief. The evening after my departure I was diagnosed with a chewing louse (lice) infestation. My doctor has been treating me with multiple insecticides but I’m still in significant discomfort and isolated to a room in my home to prevent spreading it to my family and contaminating my home. I called the Palihouse Hotel the day after my diagnosis on Saturday 09/07 and asked for a manager but was told “he is out but you can call back on Monday”. … this was after sharing the diagnosis. My response was, “How about I give you my number and the manager calls me? I was in room 112 and want to know what you can do to make this right?” - Still no call… I would think that a public health concern at the hotel you are managing would warrant a call, even on a weekend.

Lobby and grounds are beautiful but hotel is a little quirky. No liquor license if you want a drink at the hotel, and minimal staffing. Lots of character throughout - our room had a full kitchen, breakfast nook, walk-in closet and ante room for make-up/dressing.

It was a nice room. They need better service in regards to room service (1.5 hr wait for coffee) and coffee bar had very limited hours (need to leave to get water and food).

Property was beautiful, room was a good size and very clean. Decor and overall vibe was nice. Staff was friendly and helpful. The location was great. Easy to walk to bars and restaurants or to the boardwalk/beach. It was a warm night without AC. The room had large windows to open to let in a breeze but this offered little to no privacy. Screens were in disrepair and the neighborhood was a bit noisy at night, but overall experience was good. Glad we tried it out but not sure it’s worth the price. We were charged for valet parking and the vehicle was too large for the garage so we ending up paying the parking fee for the valet to leave the vehicle parked on the street near the hotel. Had we known, we would have found a spot on our own and saved the $50.

Love the Palihouse brand.