Didn’t realize we had to go up two flights of stairs with our luggage, no help. And had off site parking

Very convenient location and staff was very accomodating.

A nice property very well located. Staff were very good but we were not convinced by the virtual reception which was only staffed for a period in the morning or late afternoon. There were no staff physically at the property at other times. NB also there is no lift.

Perfect location! Loved it

Loved it. Great location.

The location was perfect. Center of the historic part of town with many dining options in any direction. The hotel restaurant was the best we ate at...we should have had every meal there. The staff was very friendly and helpful - when the desk clerk didn't show up on time because he was delayed at another hotel, at least three of the restaurant staff noticed us lurking around and asked if we needed help.

It’s a beautiful quaint building in the middle of everything. It’s walkable to upper and lower Old Quebec . However there was no one at the front desk ( which looks like part of the restaurant in the same building). We had to make a phone call which the woman from the restaurant gave us. Then we had to wait for someone to talk over from wherever they were.

The location of the hotel was perfect and the restaurant it is above, La Buchette, was some of the best food we had in Quebec City. The actual hotel is staffed very infrequently and messages through Expedia went unanswered. Our room looked out into an empty old hot tub with dirty towels left out. The pull out bed was broken and our daughter was sleeping declined on a rock hard pull out. The king bed was uncomfortable and the room smelled like firewood. Again, location amazing but would look for another option with staffing at the desk for questions and concerns during your stay.

The small shower head is broken in the bathroom

Nice place. Fireplaces can have a smoky smell to them

This hotel is in a great location, we had a view of the Chateau Frontenac and a park. The parking situation was a little confusing-there is an underground ramp approximately 1 1/2 blocks away off of Rue Pierre Oliver Chaveau. There was no one at the front desk or answering the phone to verify we could park there-it was $20 per day. The cleaning staff was great and we enjoyed some fine dining in the row of restaurants in front of the hotel. I would definitely recommend-if they had more detailed info about parking on the website, that would be helpful for first time Quebec City tourists, otherwise, perfect stay!

Location was convenient to yummy restaurants, transportation, shopping, etc. The restaurant at the hotel was great too with people lining up for a table. We loved the front desk staff, especially Virginie - who always had a smile for us, and a quick response to our questions and advice. The stairway was steep but a second less steep stairway was available when needed. We hope to stay at this hotel the next time we are in Quebec City.

Wait staff was excellent. Week end front desk was clueless about prepaid parking option. Bathroom needed attention and Make up service skip a day.

Small rooms, interesting furniture but shower located in the bedroom, apart from bathroom. Very Small bath. Would not recommend for a couple. No reception area that has personnel except twice a day. Steep steps, near crowded area, but walkable to old city.

If you don't mind climbing stairs or about 5 steps in rooms on the 1st floor (not counting 5 steps from the hotel entrance) then you are in a perfect location and a nice room with character. I love the modern shower. We ate at their restaurant (La Buchette) and loved it, not too many choices, menu is concise but more than enough to satisfy your pallet for CAD18. Parking is conveniently located about 3-4 min walk @ hotel de ville parking and it is safe underground parking.

Hotel has a good location. The room is charming. However, it is not a full service hotel. The receptionist is not there. We had problem on the check in day. Not happy about it. There is no elevator so prepare to climb at least 2 flights of stairs.

Perfect location. Very cute and great staff

Great room

Right in the ❤️of old Quebec Ciyt

Great location. Nice facilities. Clean and big enough room considering the location. Steps were tough. We were on the top floor.

Quaint Inn in the heart of Old Quebec City attractions!

Unique and romantic place to stay…

Great location, interesting rooms that were clean and had everything we needed.

Location is this hotel’s greatest asset. Right in the middle of everything but very quiet at night with double windows and excellent light blocking curtains. Great water pressure in shower. Our big issue was staff and services. Desk is not manned most of the time; it was very difficult getting a hold of someone. No one ever answered the desk phone that we were told to use, and spotty issues with texting. Room service was inconsistent and didn’t come even when requested, 3 days we had to continually ask and remind staff to have our room cleaned when we were able to get a hold of them. Hotel needs to rethink staffing levels during the busy season. Other than that one issue, we enjoyed our stay.

Hotel receptionist was incredibly helpful. Room was clean and quiet. The restaurant terrace was lovely to sit and have a glass of wine on.

The room decor and Quebec City were great. Don't recommend trying to find parking for a full size pickup truck 'inside the walls'.

A beautiful hotel centrally located in Old Quebec within walking distance to everything you feel like doing. Had a wonderful time sightseeing, dining and shopping. Would highly recommend!

Room was cozy and comfortable, location was perfect to walk around Old Quebec city. Enjoyed our stay will book them again for future trips. Staff was very friendly

Fantastic location.

Loved this place. So much historic charm, great location, and the restaurant below has fantastic food and friendly, prompt service. Highly recommend.

Great location

Great location! Clean and charming room. Friendly staff.