Too nosiy for plumbing and aircon/ heater, didnt get a good sleep. Frontdesk staff can speak better and clear.

An enjoyable environment, everywhere you look is smiles and happiness, from the staff to the other guests.

Very friendly, helpful and accommodating staff

Parking was a distance from our room. Luckily i had a portable hand trolley to get our luggage to and from our room.

All good - thanks

It was very warm, floor was heated in the bathroom. Very nice

Gorgeous view in our spectacular apartment suite! Recommend for family visit:)

The Hotel met our expectations, we loved our room, spacious, lovely decor, bathroom was great. The only improvement required is car parking, which is too far away and not secure. Staff are very helpful and pool, spa and sauna are great.

Great stay and comfy beds but unfortunately my car was broken into and couldn’t drive home due to the damage that was done, but so thankful that the staff in reception were super helpful and accomodating.

Lovely stay in very comfortable room. Excellent dining and lovely helpful staff. We will definitely stay at this hotel again.

Wonderful!

Great place

Very comfortable beds and we enjoyed the heated pool and spa

Air conditioning was able to be adjusted to suit us and or switched off. Loads of room in the rooms. loved the underfloor heating and that the room was warm on arrival. An early arrival time was accomodated.

Excellent

We were disappointed with the Hilton in Taupo, we’ve stayed at Hiltons across NZ & overseas and this was easily one of the worst Hiltons. Right from check in there was no where close by to park your car so you needed to carry all of your luggage up the big hill into reception, we then had to carry it to our room which was nothing more than a cheap motel room. There was no air conditioning so we didn’t sleep as the room was too hot, weirdly to get to the room there were so many different hall ways and doors. Breakfast was a let down, it almost felt like they had just fried up dinner from the night before and was so poorly laid out there was no room to move around when trying to get your breakfast. Carpark had to be the biggest disappointment, it was at the bottom of the hill and just a slab of concrete with so many pot holes and puddles. Staff at the reception desk on check in and check out weren’t very friendly, however the two staff members we dealt with at breakfast were great. Room and pool did feel clean. Overall room was in no way worth $330 a night, you can pay less for a motel with a view of the lake right in town

Couldn’t fault it. Will definitely return.

This was our first time here. It’s a lovely place the staff were excellent. Will definitely stay again.

The property is nice and quiet but service is not so good.

Always a nice and comfortable stay. Friendly service, great breakfast, comfortable bed, and fantastic heated pool and spa.

liked everything about the property.

Lovely pool area. Staff were exceptional and made my husbands birthday extra special.

Only one towel per person claiming to be environmentally friendly yet… they don’t have any blankets in the room so we had to have the air-con on all night. Breakfast was good, pool/spa area make the place.

Commentary car parking is free of charge

Nice and comfortable room.

We absolutely loved out stay. Thank you so much to the team at The Hilton. Breakfast and snacks were as delicious as always and our room was immaculate, and I'm a clean freak 😂 The hotel was at capacity and check in took a much longer time than normal, but this was understandable.

Facilities lovely; hot pool and swim pool available; cleaning staff friendly; room spacious and very nice; Check in staff chilly and disinterested; parking not great as have to walk in near darkness from a lower carpark back to the hotel;

Such a lovely hotel, and fabulous views of the lake if you’re lucky enough to see it from your room. Not issue for me was there was noise from the room above me - otherwise no complaints at all

Didn’t like the exposed walkway… wind and rain spoil the walk to the room Also… cleaning behind opened doors needs to be more thorough. Facilities are fabulous and rooms well set up Staff lovely and friendly

Very friendly and helpful staff

Always a lovely place to stay. Rooms are a good size and well appointed. Love the pool and fitness areas as well. Always my preferred place to stay in Taupō.

The price we got was pretty good. The hotel is slightly out of town. Pulling up the driveway it certainly looks marvellous. Unfortunately it was being painted and there was scaffolding in the way. The check in was flawless. No porter. We had three dooways to navigate with the suitcase trolley, not ideal and felt bad bashing in the doors. The room was a good size and the bathroom was very spacious. King bed was very comfortable. Only down side was the the fridge didn't work. The grounds were lovely. The pool was nicely heated. We couldnt see the in house restaurant menu on the TV so we didn't try the restaurant. If your looking for something a bit more upmarket and not close to town for only a few more dollars it is worth a look.