There was construction on the property, which was the only negative for the property. But it wasn’t overly loud, even with the construction ongoing. What I was most impressed with was the fact that I was allowed to return to the hotel four days after I had checked out. They stored my luggage and let me use their public WiFi while I waited for my evening flight home. I was so appreciative for that courtesy and because of that I more inclined to stay with Sofitel on other trips in other locations.

Expensive, but quality hotel. Staff are super professional and helpful. Easy distance to local shops and cafes as well as the airport. Great pool and rooms were lovely.

Unbelievable experience at the Sofitel. Great location and fantastic amenities. Staff are incredible nice and welcoming and really made our holiday. Would absolutely recommend to all my friends

We loved our stay. Excellent service.

Had an amazing trip at this resort, highly recommend!

Good

Beautiful place to stay, friendly staff, clean rooms, awesome pool, cannot wait to come back

Good experience, highly recommended!

Close to Marina. Complimentary Breakfast was next level amazing. Poolside Toilet facilities always clean

The welcoming and friendly staff were the highlight and the property itself is very nice and well maintained

Very poor customer service and not very welcoming. Our young daughter had vomited all over herself in the taxi on our way to the resort, and on arrival I asked for an early check in so that we could get her cleaned up. We then had to wait for over an hour and a half in the lobby in smelly swimwear with vomit on it (even though the duty manager told us our room would be ready in 10-15mins) without once being offered directions to a wash room etc. This was extremely embarrassing and showed no compassion. I also asked at the lobby about flight check in and airport transfer times. The next morning the airline laughed at me when I said what time our transfer was and said I needed to change it otherwise we would miss our flight which caused last minute and unnecessary stress at 4:30am. The beds were uncomfortable and creaky. Overall, a very disappointing end to our trip to Fiji, and it's fair to say we won't be coming back to the Sofitel.

The staff are simply outstanding, they do everything they can to make it a comfortable and enjoyable stay. Rooms are clean and the property offers great amenities. Highly recommend!

Amazing hotel & super friendly staff! We stayed in the adult section & they all knew our names by the second day. Food was great. Definitely will stay at Sofitel next time we are in Fiji.

We spent 10 days at Sofitel and we all had an amazing time as a family. Absolutely five stars! We will definitely stay here again if we're ever in Fiji.

Nice hotel for a family

The resort and rooms were in good shape. We came as a couple - no kids, and stayed in the adult section of the hotel but could not use the adult pool area. Had to pay an additional $199 per person if we wanted to use the adult pool which included all you could drink - I think - wasn't real clear. Seems like couples should be able use adult pool without 'all you can drink' and having to pay additional on top of the already expensive hotel.

The resort staff were amazing from start to finish, from the moment we arrived, they made us feel like family! Can’t wait to go back!

over all was good

An amazing stay at the Waitui plus beach club access room. Large room, very comfortable bed, great en-suite. The staff at the resort are wonderful and attentive. The inclusions are fantastic, drinks, canapés, high tea, happy hours, minibar and laundry. Huge bonus having a Fiji Airways counter at the hotel to check in baggage before heading to the airport

Best experience. Staff was really friendly and helpful in every way

The Waitui Beach Club is excellent. The staff have the perfect combination of being relaxed but still professional. The food from breakfast, lunch, dinner through to the complimentary snacks was delicious. The accommodation was modern and clean, Loved this trip

Loved it and will be sure be back again

We had a fantastic stay.

Amazing hotel with great food.

Our first time in Fiji, not on a cruise and was extremely happy with the Sofitel. Will be back for sure.

N/A

Very pleasant stay.

Nice.

Beautiful pool and amazing, friendly staff

We stayed in waitui beach access club room was the best decisons everything was outstanding the service the pool the food. The hote is very well kept the main pool is huge too great for families. Highly recommend this hotel as it caters for young families and young couplies

There were so many ants in the room, room is kind of small with a small balcony. Adults pool has limited access for certain members, beach is a bit dirty.

Staff management and food was amazing. Must try those buffet.