Was good breakfast, as a 5 star hotel , no entertainment or animation team, nothing to do around

Brilliant for a zen stay.

Kids did not like edge of pool as was rough and cut them many times trying get out . But overall was good

Hotel is outdated, expensive for what the hotel has to offer. Good service

Poor experience not expected from a 5-star hotel. Closer to 2-stars. This is my second stay in the complex, but based on my recent experience, is likely to be the last. Previously visited As Cascatas serviced apartments are significantly better than the hotel rooms. The two connected rooms booked for the family of four (2 adults and 2 young children) were in derelict and heavily used condition: - broken furniture in bedrooms including bent bed legs which made the beds wonky, - lumpy mattresses which resulted in uncomfortable sleep, - soundproofing does not work (pool side rooms will not be quiet enough to put and keep young kids in bed, scheduled entertainment can get too loud, albeit it cuts off at 10pm), - walk-in showers that pump cold water without any sign of warming up, - poorly arranged kitchen designed for people who do not cook, - unintuitive location of cooking utensils and cutlery (no useful instructions in sight), - blunt knives, - fitted dishwasher separated from the cabinet unit (I had to push the unit back in it's place several times), - small under-the-counter fridge with misaligned doors, - broken kitchen door hinges, - kitchen skirting boards out of alignment due to the dishwasher and fridge issues (had to push everything back in it's place just to use the kitchen), - broken crockery and glassware (chipped broken glass was missed, the staff will run the dishwasher but do not expect any quality control), - pool towel was removed by cleaning staff.

Help were not friendly.

Good hotel bones but big misses on staff training, the rooms are very small and dated. Details are missing in this hotel, things not working, staff clueless and cleanliness is not up to scratch.

Telephone not working. Never fixed it. Could not call room service for the 3 days. Otherwise a nice hotel. Clean rooms, spacious. Nice balcony to sit out. Breakfast was expensive. €25 per person. For a family of 4, it turned out expensive. We decided to go out and eat and cost for 4 was €40. Hotel needs to think about this. Also, since i booked via expedia, i could not get HHonors points. Which i feel is not right. I am spending the money, but no credit.