Absolutely amazing property! We really loved the location as well. the ONLY knock I'd give it is that I went down to get a Bell Cart for luggage, and I'm fairly certain the gal sent him to the wrong room, so we had to haul our stuff down. Otherwise, amazing place!

The hotel location is excellent and hardware ok, but the service is not up to the 5-star standard. We were not be able to check in until 5:30pm, 1.5 hours after the promised 4pm time. The front desk clerks were not well trained, total lack of smile, proper greetings, and empathy.

By far the best place to stay

Loved being with all my people TRUMP 2024

Stayed here many times for our Chicago trips. Excellent service, safe and secure.

Was a two hour delay getting in, found out 3 hours later trump himself was on property. Shower had moldy caulk chunks in the floor, and there was dirty dishes left in the sink when we walked in. Otherwise, seemed to be a nice place. Just expect better.

The customer service was one of the best in the city of Chicago!

Overall good let down by chamber maids, no slippers no refill of toiletries. Room lacked table and chairs to eat from.

Hands down the most incredible hotel I have ever stayed at. Will definitely be coming back!

Everything was good

The staff are very rude. Had troubles at checking in and they were very inflexible about the dwposite fee. I paid already in advanced for the room and wanted the authorization of incidentals on another charge and they refused. They took 200 usd per night. I had already incured lots of charges on my card and wanted to split a card for payment and one for authorisation of incidentals. At check out the lady printed me a blank paper and only later when i demanded an invoice she did print it. She was very rude One last thing, with the pre authorization, they did a double charge which locked two of my credit cards and that made me very upset and the manager was not very apologetic. The front staff need more training

Amazing hotel, great view, great service

Perfect location, graet rooms, full size 25 yards pool, and extra large equipped gym

We absolutely loved this hotel!! Great gym too!

Nice enough. Rooms are very nicely sized

Wonderful!

Steam rooms the best great views when you work out Great views from your room Great views when you eat

Everything outstanding

Everything about this property was awesome. The hotel is immaculate and everything I expected from a Trump Hotel. Would definitely be staying here again.

They misbilled me for things I didn't use, the phone in the room didn't work, and they lost a package of mine. It's a nice hotel but it's chaotic and understaffed.

Everyone at the property was so nice and helpful. Anything that we needed, we called the front desk, and it was brought right to our room. True luxury!

The property was nice but I do t think it’s 5 star for Chicago.

I booked the grand suite with river/lake view and it was unbelievable. One of the best hotels I ever stayed at and I’ve stayed at many! Will definitely be staying here during my next trip in Chicago.

Great clean good service

My fiance and I had the best time at Trump Tower and in Chicago as a whole. Best hotel we've ever stayed in

Great stay, beautiful hotel and amazing staff. My only complaint is we had a hard time sleeping due to noisy guests and street traffic. Not the hotels fault. We will definitely be back!

This time if was much better than last time and for To def the firework show

Room service was excellent bar clean drinks were excellent friendly people and staff highly recommend!!!

Gym is amazing, spa and rooms .

Incredible hotel! So worth it every penny

Nice but expensive

I am an avid traveler globally and I’ve stayed at some nice hotels around the world by far this is a top 3 destination. From the look of the location, the view, the staff to the ambiance great location to be in Chicago.