Very satisfied.

When I arrived I was given a different type room than requested. After going to my room, I realized that it was not a handicapped room, which in all fairness I did not request. I did go back to the desk to request one, but if one was not available, I asked to be in room closer to the elevator-this request was denied due to full capacity. On the second night of my stay, the air in my room went out. I woke at about 11:30pm to a room that was almost 80 degrees. After two calls to the front desk, the maintenance associate arrived. I was informed that the drip pan was full, and after draining the drip pan, I was told that the unit was working. Approximately 20-25 minutes after the maintenance associate left, the AC unit began making a clicking noise followed by a noticeably loud buzzing noise. I called again for service-to which they responded quickly. I was informed that the unit was blowing cold air, but there was no explanation for the loud buzzing sound. Also, because the hotel was full I could not be moved to another room. I've stayed at other Hilton locations and this is the first time I've had a less than 5 star experience.

Beautiful property

Very dirty carpets, and doors.

Only in town for a night and everything was good. Very clean and quiet around our room.

I didn't like the parking. The rest is beautiful.

One night on the way to somewhere else. Very nice. Liked the covered patio by the pool. Pool and hot tub awesome after a long drive.

Room and bathroom not very clean for the price. In room AC super noisy.

Walkable distance. The only issue was while it was raining heavily the valet parking guy was very rude and showed authority that they are the only ones who can park close to the hotel entrace and since they are paid by valet customers they get preference. I just needed 2 mins for my child who had surgery to sit in car so her stitches would not get wet. Very disappointed.

Our was great! No complaints

Clean and safe. Didn’t like 42 a night for parking.

Great Place. Extremely clean

Everything was clean and well kept. Valet and bellboy service were spectacular.

Clean and classy

Staff was excellent- valet parking staff and front desk staff were kind and really professional

It feels modern and clean for been located in an old town. Very comfortable beds and nice size rooms . Limited breakfast buffeta options and hours. But they serve a la carte.

It was clean and well maintained, the staff was friendly. I wish I had advocated for a better room because the AC made a knocking noise every time it turned on or off and the road/ construction noise outside the room was exceptionally loud.

Location

The rooms are a little tired and beat up. The bed was comfortable, The staff was helpful- The coffee was horrible….. It just feels like the place needs to be updated.

EVERYTHING was high quality and that includes the staff, can't say enough good things about them

Professional staff

Love this hotel. Will definitely be back again.

Started out a bit bumpy with the parking situation. Had to park in public lot that cost $31 for the night. Not happy about that! Asha turned things around! She is kind and professional. She definitely knows how to make an unhappy customer happy! Thank you Asha!

The beds were very comfortable slept very well. It was very expensive to park and sad they did not offer free breakfast. The toilet at one point stopped working but maintenance came super fast.

Valet service is very nice, There is potentiel for an excellent hôtel expérience. It used to be excellent. The food used to be delicious.

We use to stay at this hotel regularly prior to moving out of state, and my husband and I were both excited for our return stay. The first morning we ordered breakfast, there was a flying bug in my pancakes. I’m not sure if it came from the food container or the bathroom because I found the same type of small fly in the bathroom later. There were also small ants on the bathroom floor. In addition, the hotel used to have a wonderful dinner menu. The menu is poor, but even if the dinner menu weren’t poor. The food is poorly prepared overall. We had burned breakfast muffins. A soggy, grisly chicken dish for my niece’s graduation dinner celebration. Mind you, we paid for part of the reservation on Expedia. But, we paid for part of the reservation at the hotel at a price of $400 a night! The front desk staff were not what they use to be. They use to offer bottles of water. I asked for 2 bottles of water when we checked in, and the young lady at the front desk told me there was water in our room. Knowing that was a lie, we stopped at the vending machine on the way up to our room and stocked up on water. There were some lovely front desk staff, but she was truly unforgettable, and at a price tag of $400 a night. The only thing up to par was the valet service!!! Thank you Super Mario:) And, La Grotta Ristorante is right next door. The food there is fabulous!!! We are at the DoubleTree Hilton near the Airport now. Much better. It’s clean and Door Dash will do!

Everything was good

Perfect for the concert we attended. It was within walking distance. Lots of restaurant choices in the area.

The hotel is nice, but not the nicest. Staff is great but the hotel could be cleaner and rooms could use some updating. Hotel guests can be loud and rowdy depending on the event that is going on. If you’re looking for nicer, more luxury aligned accommodations then seek elsewhere. It’s gone down a little bit since the last time I stayed 2 years ago.

Location in historic downtown is nice

Great staff room

Good overall. Breakfast provided was good, staff attitude decent