Nice stay - big rooms - we stayed only one night, so we don't have so much experience.

Nice place

nice

Good and clean property. Dining options were fantastic.

It's the worst hotel ever to be honest. I can not believe that it is 4-star hotel. The photos showing hotel looked very neat and clean but worse than military camp. [Light] The hotel staff upgraded the room, but it was semi-basement. That's why it's not sunny. [Smell] When I opened the door, it smelled weird mixed with mold and smoking. It was non-smoking room. I asked them to change room, but they said there are no empty rooms. I couldn't sleep until early in the morning because of the smell. Even I tried to sleep in my car. [Service] I put up a sign asking not to clean the room, but the staff cleaned it and didn't provide towels and mat. So I asked the front desk to give me two towels, but I only received one. [Shower room] The water in the shower room is not warm. [Insect] There is a fly flying around in the room. [Massage] The massage at the massage shop in the hotel was a bit clumsy. And soon she asks me if I'll get a happy(?) massage. [Check Out] So I requested 2days earlier check-out. And it took about 40min. to proceed it at the front desk

It's the worst hotel ever to be honest.I can not believe that it is 4-star hotel. The photos showing hotel looked very neat and clean but worse than military camp.[Light] The hotel staff upgraded the room, but it was semi-basement. That's why it's not sunny.[Smell] When I opened the door, it smelled weird mixed with mold and smoking. It was non-smoking room. I asked them to change room, but they said there are no empty rooms. I couldn't sleep until early in the morning because of the smell. Even I tried to sleep in my car.[Service] I put up a sign asking not to clean the room, but the staff cleaned it and didn't provide towels and mat.So I asked the front desk to give me two towels, but I only received one.[Shower room] The water in the shower room is not warm.[Insect] There is a fly flying around in the room.[Massage] The massage at the massage shop in the hotel was a bit clumsy. And soon she asks me if I'll get a happy(?) massage.[Check Out] So I requested 2days earlier check-out. And it took about 40min. to proceed it at the front desk

nice and perfect for family

I had high expectations when I booked the room at Villagio for their Royal Suite. We were celebrating my friend's birthday but the hotel rejected our request to set up the room with even a balloon while booking. The room had a weird smell to it, the curtains were dirty, the pool was not cleaned for sure as there were some fragments, and the overall vibe wasn't perfect. The staff at the counter doing check-in greeted me with "Yes?" instead of a "Welcome to Villagio" or anything welcoming. While checkout, I got the security deposit back and kept waiting as the staff did not tell me the checkout has been complete. 2 minutes later I ask if it is over, and he says yes. No thank you, no greeting, Nothing. It was a very upsetting stay to be very honest. A birthday celebration went wrong and so not worth it. Instagram: @imelpinto

I had high expectations when I booked the room at Villagio for their Royal Suite. We were celebrating my friend's birthday but the hotel rejected our request to set up the room with even a balloon while booking. The room had a weird smell to it, the curtains were dirty, the pool was not cleaned for sure as there were some fragments, and the overall vibe wasn't perfect.The staff at the counter doing check-in greeted me with "Yes?" instead of a "Welcome to Villagio" or anything welcoming. While checkout, I got the security deposit back and kept waiting as the staff did not tell me the checkout has been complete. 2 minutes later I ask if it is over, and he says yes. No thank you, no greeting, Nothing. It was a very upsetting stay to be very honest. A birthday celebration went wrong and so not worth it. Instagram: @imelpinto

It was a good stay, the room we had is soo big and clean too..

It was a good stay, the room we had is soo big and clean too..

Good , check in took long time and no alcohol and it stated that they have in room message service but they don’t have,bed was not that comfortable

Very different from photos.

Very different from photos.

The room is not clean the staff is not good also the room has bad Smell

Very nice and private rooms , comfortable and clean. A new stayle of hotels not your traditional one building hotel.

One to One has been a great hotel in its prime, however, the property currently lacks proper care and maintenance. Also, I was disappointed when I tripped infront of the desk/reservation personnel, they did not bother to help me from the floor.The staff needs customer training.The entire property needs a face lift.

Absolutely basic; don’t expect anything decent!! Its just 1 grade above the hostal room.

Absolutely basic; don’t expect anything decent!! Its just 1 grade above the hostal room.

Very bad hotel Really it was soooo bad . dirty room .bad breakfast terrible pool

Filthy hotel, careless staff, from managers to cleaners, doesnt even deserve one star. Way below the U.A.E hospitality standards.

Service is really bad. A.C does not work, even when they moved me to another room it was not working. Housekeeping seems very primitive. No water, no towels. You need to keep chasing them. I wonder if there is a manager for this hotel

The hotel was quite lovely and very close to the location I needed., but the parking was sand across the street and villas were confusing to find at first. The rooms were large and spacious, but the tub wall was very dirty! The walls are very thin also! I had a major exam the next morning but I could hardly sleep because of a neighboring rooms music! Also, I paid for a room that includes breakfast but when I asked one of the staff what time and where they said “maybe 7:30-9, I don’t know really”. Never did get a clear answer on this one! All in all, the room was reasonable and very convenient for what I needed, but if you’re looking for more, you may want to look elsewhere.

Staff friendliness. They went out of their way to help me when I was having trouble getting on the WiFi.

Was was a great place but now it does not match the pictures. Has become run down, needs to be demolished and rebuilt for a classier clientele.

Not bad location, and friendly staff.Service is very poor, and the cleaning is not up to any standards

Terrible

Definitely very cheap for an expensive city like Abu Dhabi. Problem was it is in the middle of nowhere, so be prepared to travel by taxi (which isn’t too expensive) or get your mate to drive you around. Rooms are clean. Has everything I needed. TV didn’t work but didn’t really need that anyway. Fantastic gym. Not a lot nearby. Need to walk half an hour to get into the city, which is quite unbearable in the heat.

The front office and reservation staff need training on hospitality. They even treat each other badly in front of guests!Also, I have to report more than three times on water pressure to get fixed, curtains never got fixed, room walls need painting. Pool has dead grass and its shezlongs and tables need to be changed, the gym need maintenance. Only the cleaning guys and house keeping were so good and so helpful.