Clean and quiet

Your staff was very polite and friendly. The continental was pretty good and plenty even near end of breakfast. The room needs vacuuming, the shower n tub need a GOOD SCRUB N CLEANING. The appearance of the room is very shabby. TV frame was separating from the screen, restroom door had poor patchwork where a hole had been. I feel I paid way too much for the condition the room is in.

smelly room.

Overall was nice. Breakfast could've been a lil better

Better customer service

Pool area in poor condition. Yikes coming up around pool. My mom 78 fell trying to get out with poor railing and no slip area to exit. No towels in pool area. Woke up at 1230am being bitten by fire ants in the bed. Elevator in poor condition with multiple guest commenting on it's slow and unsteady movement. Check in staff not at counter upon arrival and very rude! Would NOT STAY AGAIN! EVER!

Dirty not clean at all

My room was actually an ADA room, which was not requested and I should have been told at check in that was what I was going to be in. Ice machines on floors 1-3 were all broken and Sunday morning I had no hot water in sink or shower. Definitely fell well below my expectations

Black mold in shower, the room smelled like mildew, the elevator is falling apart.

The check in took a few minutes because no one would come up to the front desk. The phone rang for awhile until someone came up. It was 7pm. Also the A/C was terrible. It clicked on and off I assume once it reached the temp. This noise woke me up every single time it came on and went off. It felt pretty muggy/humid in the hallways and in our room. The amount of money we had to pay for the weekend.I expected better.

Most of the staff were really nice and welcoming. The manager is very rood . They did not charge me what was on my reservation they charged me more then that. They told me my reservation through expedia was canceled because they couldnt get a hold of me but yet called me to tell me that. I spoke to the manager and she threatened to call the cops on me because i wasnt paying a diffrent rate then what they gave me. I wouldbt recommend this hotel because if the manager and how they try to over charge you. Never again

It was good nice pet area

Elevator was in poor condition.

Ice machines broken on 3 of the 4 floors

Just great

Off the hook

Mold

Someone with my same last name, Broussard, cancelled the reservation in my name. I didn’t cancel my reservation. No rooms were available! I had to wait in the lobby until another room came available, 30-45 minutes. I was late for my grandson’s graduation. Totally unacceptable! How can someone other than yourself cancel a reservation booked through Expedia?!?!

Convenient to downtown!

Arrived earlier than check in time by just a little over an hour and was turned away for check in. Returned at check in time and was turned away again due to no clean rooms. Was asked to wait another 15 minutes. Returned again, room was upgraded by the person who checked me in, and apologies were given for the delay in check in. They redeemed themselves and the room was nice and quite large. I would stay again, and arrive no earlier than check in time.

Bed was dirty. People loudly arguing next door. Fire alarm beeped all night long and couldn’t take battery’s out

Enjoy my stay and it was close to everything!!

They had no soap. The ice machine on our floor was out of ice and I had to go back downstairs to the 1st floor. The elevator sounded terrible and felt like it was going to fail. The a/c in the room was loud and didn't work well, it ran almost constantly but never cooled well. I wouldn't recommend. Also was very expensive. I've stayed other much nicer hotels for way less money.

Neighbors were loud, we didn't sleep well

My AC didn’t work and there was no other room. It was miserable

This was a good place to stay, I would have given it 5 stars but they made me go through a pre-arrival process online and repeated the same questions, identification process and credit card taken even thought I had just completed this process earlier including the signature. They captured my credit card information online and had me take a pic of my drivers license.

There was a very distinct odor on Level 2. The room smelled bad as well. Hallways were super smelly.

I love the location and appearance. Such a nice room for a great price!

Worst stay ever. Got charged for smoking in room when there was no smoking in the room. I had smoked outside in my vehicle then came back in. The manager Trina is not a very helpful person and neither is her head housekeeper who clearly doesnt know the difference from when someone smokes outside and not in a room. Just fyi if you smoke inside a motel room the smell stays in there for a while so please explain to me when you find out that room didnt get smoked in. I just believe they were out to get money which is ok God does not like ugly and it will come back on you.

We arrived super late amd staff was incredible. Room was clean and comfortable, breakfast was ready and hot, elevator was a little sketchy but overall excellent stay.

The hotel it self was well maintained in general/ the elevator was out during the first day of our stay which was inconvenient due to the amount of luggage we had. Not a huge deal for me but I did feel bad for the senior citizens who were ahead of me and placed on the fourth floor. After helping them with their luggage, we took ours up and got settled. The room was clean, spacious and the AC units got it cold quickly. Our main concern was with the evening front desk clerk who continued to try to run our baseball team group out of the lobby. We had a group of around 20, kids and adults and we were using the area to socialize and play games. She asked us to leave at 10pm, due to noise. When we went to see if you could hear us far down the hall where the few first floor rooms were there was no noise. It became obvious the noise was just too much for her. She made us feel Unwelcomed. We offered to go into the meeting room- that was a no, the outdoor pool area was closed after 9. There were no other available spaces because I assure you had we all been in the big suite we would’ve certainly have been a disturbance. We chose to stay at this hotel as a team so we could use the bonding time outside the game to grow closer and Megan certainly put a damper on that. Everyone else we interacted with here on staff was kind and welcoming.

Nice property, clean and quiet.