From the moment we arrived the service was excellent. My only complaint was the bed, it was super uncomfortable.

I recently stayed at the SpringHill Suites by Marriott Indianapolis Downtown with my husband and daughter in a two-bed queen suite for two nights. We chose this hotel for its convenient location near our destination, as we needed to be close to the funeral home due to a recent family bereavement. Unfortunately, our stay was far from satisfactory. The room was unpleasantly, humid, and unhygienic. The carpet was filthy—our white socks turned black from walking on it. To make matters worse, we did not receive fresh towels, and housekeeping never came to freshen up the room during our stay. I had to personally go to the front desk to request fresh towels, which took forever to arrive. The air conditioning unit was blowing out damp air, contributing to a musty, garbage-like odor throughout the room. Additionally, the walls were dirty, and the overall cleanliness was severely lacking. We were deeply disappointed with this experience, especially during such a difficult time. I hope the management addresses these issues to improve the conditions for future guests.

A perfect place to stay after taking in an Indians game! Clean, convenient, nicely appointed.

A wonderful stay. Great front desk workers and clean gym/rooms.

We thoroughly enjoyed our one-night stay. Clean, well-kept and contemporary design. Service was top-notch. Walking distance to anything you could want to eat or drink, although the weather kept us inside. The Bistro offers a limited but tasty menu. Cable went out soon after we arrived (maybe weather related) but we didnt mind. Bed was very comfortable (I prefer a bit of a softer bed). No problems with the attached parking garage. We stayed on a Friday night of a major holiday weekend. No wait for check-in or check-out. A few noises like closed doors or people talking while passing our room, very reasonable for a hotel. Some street noise, but not nearly as nosiy as I expected staying downtown in a major metropolitan area. Beakfast was great (eggs, bacon, biscuits and gravy, and many cold/continental options). Overall a great time, and we would definitely stay again.

The staff are fantastic. So helpful and cheerful.

All staff was very friendly. Our hotel accommodations were very clean, accessible and quiet. I would absolutely stay here again!

Our check in went very smooth. Parking is easily accessible. Our room is very clean and spacious. This hotel location is perfect to restaurants, entertainments and walking.

In town for an Indians game. The hotel is basically next door to Victory Field. Parking is on-site (parking garage). The included breakfast was very good with many options. Our room was a double with very comfortable queen beds with a sitting area. The room layout is rather interesting. While the room has a tv, don't plan to watch it, it's not in the line of sight. It was definitely not a problem for us, but could be a challenge if you really want to watch tv. I would highly recommend the hotel.

So close to Victory Field

Clean and friendly hotel. Breakfast was excellent and coffee was always available. Very nice gym and clean rooms.

We enjoyed the complimentary breakfast and the general friendliness and helpfulness of the staff. If we return to Indianapolis, we will stay at Springhill Suites.

Staff were so nice and helpful. Great proximity to the park, museums.

Great hotel, within walking distance to the concert venue! Excellent staff, very friendly!

Excellent service

Excellent place to stay and easy walking distance to Everwise amphitheater. Great breakfast and nice, spacious rooms.

Great location and service Very friendly personnel Good breakfast and conveniently located closed to downtown

Sidewalk in front of hotel closed

How to park and check in for this hotel was confusing because they have a very small circle to pull up in. If you are not going to Valet park I recommend going on down to the garage and just bring your parking ticket up for validation. I found parking very difficult when it's busy. Not enough spots most reserved for Valet and once you find one it's hard to get out. I had it inch in and out to leave my spot because Valet had parked a bunch of cars behind me and there wasn't enough room to back a minivan up. This hotel is attached to the Courtyard by Marriott literally you can use both sets of elevators. Unfortunately, there was one elevator down for both hotels so taking bags down was rough. The room was great. The trundle pullout couch was perfect for a friend sleepover after a fun night. I love that the toilet is separate from the shower and both have a sink. The window you can close between the living area and bed was great. The bed was my only complaint about the room. It was so hard and had a dent you from so many people sleeping on it. The check in was quick and easy. Very friendly and helpful staff. Breakfast had pretty much anything you could imagine. Quiche, potatoes, sausage. Bagels, rolls and sweets. Make your own waffle with lots of toppings. Juices and coffee.

Breakfast was poor.

Close to everything!

Around the property was always clean and the staff were friendly and helpful.

Beds were very comfortable and front desk staff was very helpful and friendly.

Although this city is « lost » the property hotel is nice . Clean, staff friendly

Perfect location. Walking distance to downtown, restaurants, park, zoo. Best continental breakfast I’ve had in a long time. Friendly staff and very comfortable stay! Have already recommended the hotel to friends and would definitely stay here again!

Fabulous, helpful staff.

The location is one of my favorite things about this hotel. It is right across the road from the White River State Park. Also, a quick stroll around downtown is nice if you have enough time to soak in the city's beauty. The staff was great and accommodating. Covered self-parking or valet is available as well. Which of course was another big perk for myself as well. Our room was clean with an amazing city view. I already have my next stay booked!

Convenient to Convention Center

Only thing that sucked was the third “bed” was just a box of springs:/ so I wouldn’t stay in one room if you’re more than 5 unless you don’t mind sleeping on the floor 😅 but other than that it’s such a beautiful hotel. I seriously recommend. The gym is AMAZING. The breakfast was FIRE. The workers were so dang kind. Thank you <3

It was so nice and peaceful...

I wanted to eat at a restaurant in the JW, staff member walked me there. I was in an accident the night before, was given an extra hour in room to continue arranging towing and transportation home.

Friendly staff, good breakfast, great location