Common use facilities such as the restaurants, spa, meeting rooms are in perfect conditions. The problem is having to pay more than $550 USD per night to stay at the Westin Santa Fe. They no longer have bell boys, each guest is responsible for their own suitcases and figuring out how to get to the room. I booked the option with 'view of the hill' and they gave me one with a grotesque view of Banobras. In the closet they leave you only put one hanger, and they no longer have a clothes iron. They also no longer provide bathrobes or slippers. Internet is included, but it is useless, the Guests network connects at 1 or 2 Kbps, so I had to use my own mobile data to be able to work. I urge to consider options like the Holiday Inn or other hotels which offer better features in the rooms. When I went to share my comments at the front desk, they told me that they are still recovering from the pandemic, which, 4 years later, is just an excuse.

Modern and comfortable property with superb service standards

The air conditioner did not work correctly

I liked there’s many options to eat around. The hotel is clean and excellent service.

Great location, lots of restaurants walking distance

The hotel is nice . Needs to change carpet on hallway . Stains on it gives bad impression.

My wife and I planned a weekend at the westin, just the 2 of us. We choose the Westin cause other times that we had stayed here we had a lovely time. This time was different.

Everything is great, just the pillows didn’t like.

The valet driver hit my car in the right front tire. The rim is damaged. I called the hotel ay they say they would investigate since they have cameras. I am still waiting for their call. I had a terrible experience!

Great stay! Loved everything, everyone is nice. Will stay there again

Perfect

Perfect

The restaurant was for breakfast so so, a very small buffet and ordering by the menu was bad.

Room was nig, well appointed & had a great vew. Restaurant staff was attentive and breakfast was incredible

The service at the restaurant is poor and slow

Location and acces to many different restaurants…

great hotel and guest service

The Westin was uncrowded and in a nice area where you could walk to a row of restaurants and a small shopping mall. The staff was very attentive. I didn’t have a hairdryer in my room and they provided one when I asked. The cleaning staff skipped water and providing conditioner, but corrected that when I asked. The room service was outstanding. I dined at the market in the hotel, and it was very good. I would stay again.

Nice stay, very nice hotel

Great hotel to spend time in Mexico City.

Excellent location, very complete gym

Very nice spa and pools

Great ambiance and quality of service!

The location is good for the Expo center, and there are restaurants nearby. The water flow (both hot and cold) is kind of small, and hot water is unstable in the shower (Rm 1012)

El hotel en general bueno, tuvimos una buena tarifa, pero deja mucho que desear con lo que era Westin en sus inicios, ya sus "heavenly beds", heavenly pillows" y "heavenly shower" no sirven para nada, las camas regulares, las almohadas aguadas y la regadera sin presion y sucia!

Beds where a bit hard

Beautiful hotel in a very nice area. The staff and the service is amazing.

All good quick night out with the wife as new parents a quick getaway for my wife for the spa and so that she could sleep a whole night!

Really good customer service!

Excellent

Very nice hotel … clean an close to good restaurants. My only small issue is that there is no actual resort pool. It’s a tiny plunge pool next to the spa. But other than that really nice

Great service