Very good Indian hospitality

Services are really bad at westin, their staff don't know anything about their own facilities ( restaurants, clubs etc). They didn't arrange for anything I asked them, infact provided false information many a times that I had to correct them about. Even after making a reservation at their club, they gave table to someone else saying they don't have any info. They completely ruined the special day I had planned their. Please don't go unless absolutely necessary.

Good experience

Hotel is modern and well maintained. Overall good service. The main breakfast and buffet lunch are fantastic. The EESTE restaurant is good but wildly overpriced. Nice pool.

For the most expensive hotel in Gurgaon you expect better. The little things - like room service replacing the soap, the shoe shiner, trying to do room service on the morning I’m leaving… all made for a slightly disappointing stay. Likely to try the Le Meridien next time

Amazing service and hospitality....love it !

Poor service at reception. Contract worker type mentality. Lack of smooth service. Buffet is a mixed bag, breakfast is fine, but dinner was not great, too many staff running around but no clarity in focus and repsonse. no toilteries in bathroom. Towels were dirty. This is not a Marriot Bonvoy experience.

I have stayed at westin many times before but this time the dining experience was not up to the mark. I had breakfast buffet included with my stay but I hardly got anything to eat. It was a mess, they wrapped up breakfast early, and many items were not available during the last one hour because they had to start preparing for the brunch. I understand you have to plan for next meal but not at the cost of compromising your current meal and experience

Club rooms getting tired, no coffee machine in room. Club lounge not as good as it once was, they have reduce the hours and don’t fill the fridge. Staff friendly but only when up selling, just walk off if you genuinely have a complaint. Overall a nice hotel but value for money is very poor now… Much better hotels in the area.

This hotel did not accept our booking through hotel.com and told us that we didn’t have any booking under our name though we had the confirmation #sent to us by Hotels.com. We had to get a room at a higher rate which they told us was available. We had reached at 4am ,after a very long and tiring flight and had to spend another hour trying to find out how we could get a room to stay. It was very inconvenient.

The Towels & The Room Up Keep was not at all the level of pricing of hotel was Kept. Breakfast was Very very bad and would not recommend somebody to spend 10,000 on 1 Night stay on such a Hotel. Not at all worth spending money. Neither Location was good/Nor Breakfast Nor Room Upkeep. Definately not more than 5000 per Night Hotel

Very comfortable stay.

Awesome and comfortable stay at the hotel

The way property is managed, location, the span of an area its covers, beautifully maintained - all green.andThe food, food and the food.

The way property is managed, location, the span of an area its covers, beautifully maintained - all green. and The food, food and the food.

The hospitality was very good. Food was good snd rooms were clean

Very poor quality of service… will give 0 on cleanliness and staff. They are not professional… room bedsheets seems to be unclean…had a party at their club Story… worst experience… wasted my one day there… food not good…

Very poor quality of service… will give 0 on cleanliness and staff. They are not professional… room bedsheets seems to be unclean…had a party at their club Story… worst experience… wasted my one day there… food not good…

Ok

Am a regular at Westin for a few years now, this was my first trip post COVID. Service levels have deteriorated abysmally - is all I can say. One dinner took 2 hrs to deliver, the operator/ service desk - forgets requests and doesn’t call back, duty manager does not turn up - when called .. etc etc. in this day and age, when all service providers are focusing on “service” it’s disheartening to see Westin deteriorate - and considering that I stay in their suite ... wonder what happens to the guests in smaller rooms !

Unpleasant Service/ not that great food which we usually expect from 5 Star property.

Unpleasant Service/ not that great food which we usually expect from 5 Star property.

Old property. Trash/used food trays lying around in the corridors for a long time. Room fittings were old

Excellent hotel. Big rooms , excellent beds , WiFi , breakfast, staff , service , breakfast , everything is awesome. Big property.

The people were friendly and helpful. There was a guy at the reception called Rahul who assisted a lot - with getting our COVID tests lined up and everything else. But I would like to say that the hotel staff need training badly. They are not being able to keep up with traffic. Food came late every time we ordered. Bread knife is a concept they do not understand. The music is the same and is playing throughout the hotel and is extremely loud. Even after I complained it was not lowered. The drainage in the bathroom had dark dirt in it. Old hair stuck in it, and it was obvious that is a place not being cleaned at all. The rooms corners and nooks and crannies were not being cleaned. The function of the hotel concierge was redefined to me in this hotel. when i wanted a reservation done at a restaurant, they said they do not do that. The drivers and vehicles were helpful. This is a poor man's five star. I have stayed at many Westins and have never seen such poor upkeep and quality. There was food strewn across the restaurant floor. The corridors in the hotel smelt of body odor and food. The guests in the adjacent rooms were partying so loud that needed to call reception for intervention repeatedly over a few nights. Everyone had terrible body odour. I am just pretty shocked at the state of the hotel.

The people were friendly and helpful. There was a guy at the reception called Rahul who assisted a lot - with getting our COVID tests lined up and everything else. But I would like to say that the hotel staff need training badly. They are not being able to keep up with traffic. Food came late every time we ordered. Bread knife is a concept they do not understand. The music is the same and is playing throughout the hotel and is extremely loud. Even after I complained it was not lowered. The drainage in the bathroom had dark dirt in it. Old hair stuck in it, and it was obvious that is a place not being cleaned at all. The rooms corners and nooks and crannies were not being cleaned. The function of the hotel concierge was redefined to me in this hotel. when i wanted a reservation done at a restaurant, they said they do not do that. The drivers and vehicles were helpful. This is a poor man's five star. I have stayed at many Westins and have never seen such poor upkeep and quality. There was food strewn across the restaurant floor. The corridors in the hotel smelt of body odor and food. The guests in the adjacent rooms were partying so loud that needed to call reception for intervention repeatedly over a few nights. Everyone had terrible body odour. I am just pretty shocked at the state of the hotel.

Service at the restra of staff needs to improve. They needs to be more attentive and propmt

Great beds. Poor hygiene... Poor covid protocols

Amazing stay on our staycation package, and their hospitality was really nice. Thank you to the team for sending a cake to our room, for my dad’s birthday . Their breakfast buffet has a good variety snd the property is huge with all the amenities .

Amazing stay on our staycation package, and their hospitality was really nice. Thank you to the team for sending a cake to our room, for my dad’s birthday . Their breakfast buffet has a good variety snd the property is huge with all the amenities .

Food was good, ambience was good. Nice location

Shower head was broken, Bathroom door would not close. Toiletries was not replenished. Towels were dirty. There was only one pair of sleeper. Bathroom did not had bidet (toilet wash) and had only tissue paper. Similarly food was awful, dirty plates. We gave the feedback to the front desk and also to the kitchen manager (Yogesh)