The staff was really good- the front desk, restaurant and the shuttle driver. Very nice stay - will return shortly - thank you

Great staff and clean hotel.

Location

Location

Is located near to the Downtown

Is located near to the Downtown

Clean place , great breakfast, indoor was warm and perfect .

Liked there is an indoors pool but didn't get the chance to use it. Revervations are needed which is good given the pandemic.

El lugar muy limpio y cuento con lo necesario para un viaje de Negocios

El lugar muy limpio y cuento con lo necesario para un viaje de Negocios

I felt very safe in the hotel due to Covid and the beds were amazing I had a great time

I felt very safe in the hotel due to Covid and the beds were amazing I had a great time

We, were 4 in the room and only give us 1 water bottle. If we need more, we have to buy it.

It was very clean and exactly like the pictures on the website I’d defiantly stay there again . The staff was awesome I had a trailer and the front desk rep came outside in the cold to try and help me find the best parking spot

Era la segunda vez que me hospedaba ahí, había estado unos días antes y decidí volver. Pero esta vez solo por una noche. Ya me había sucedido que el agua de la regadera salía tibia, llamaba a recepción y lo resolvían. Entiendo qué hay un tema de economía, sería bueno que avisaran en qué horario el agua caliente es bajo demanda, simple como eso. El desayuno es en verdad bueno, excelente comida y excelente servicio. Tuve que usar la impresora y eso fue sencillo y rápido. Mi queja ese día fue que solicité salir a la 1:30pm siendo miembro Honors, y la recepcionista de muy mala actitud me dijo que era imposible, que máximo a la 1. Al final salí a la 1:15 pues el agua a las 12 estaba fría, en lo que se calentó, se demoró mi salida. Al hacer el checkout, la misma recepcionista seguía con actitud de pocos amigos. Lamentable. Los días previos a pesar del agua tibia la había pasado bastante bien. Una recomendación adicional, en tiempos de contingencia sanitaria sería bueno poder abrir la ventana de la habitación, es peligroso y sofocante tener que estar todo el día sin que entre aire a la habitación.

Era la segunda vez que me hospedaba ahí, había estado unos días antes y decidí volver. Pero esta vez solo por una noche. Ya me había sucedido que el agua de la regadera salía tibia, llamaba a recepción y lo resolvían. Entiendo qué hay un tema de economía, sería bueno que avisaran en qué horario el agua caliente es bajo demanda, simple como eso. El desayuno es en verdad bueno, excelente comida y excelente servicio. Tuve que usar la impresora y eso fue sencillo y rápido. Mi queja ese día fue que solicité salir a la 1:30pm siendo miembro Honors, y la recepcionista de muy mala actitud me dijo que era imposible, que máximo a la 1. Al final salí a la 1:15 pues el agua a las 12 estaba fría, en lo que se calentó, se demoró mi salida. Al hacer el checkout, la misma recepcionista seguía con actitud de pocos amigos. Lamentable. Los días previos a pesar del agua tibia la había pasado bastante bien. Una recomendación adicional, en tiempos de contingencia sanitaria sería bueno poder abrir la ventana de la habitación, es peligroso y sofocante tener que estar todo el día sin que entre aire a la habitación.

We had booked a suite. The suite was not prepared for our stay, because things were missing like bathrobes or he coffee machines. Means we had to go behind it and this is not what you are expecting. The mattress of the sleeping sofa was very uncomfortable, so we had to ask for additional underlying blankets, otherwise it would be not possible to sleep there.

Expected a little more up to date accommodation for a 4 star hotel review.

This hotel is small enough that everything is at a convenient distance from your room: the gym, the pool, parking, restaurant, etc. The staff was super nice. I was surprised to see so many foreign guests (I am Mexican), I imagine they have done a good job at international promotion. Location is very convenient to come in and out with a car.

This hotel is small enough that everything is at a convenient distance from your room: the gym, the pool, parking, restaurant, etc. The staff was super nice. I was surprised to see so many foreign guests (I am Mexican), I imagine they have done a good job at international promotion. Location is very convenient to come in and out with a car.

Main reason I booked at the DoubeTree THIS visit to Queretaro with my family is because it had the indoor pool to enjoy, without the chance of relying on an outdoor pool with the questionable weather this time of year. And . . . We check in and see that the pool is OUT OF SERVICE . . . Freakin Great!

It had parking and as fairly close to downtown. It didn’t have a mini fridge in all the rooms.

Great staff. Wonderful service. Comfy beds although we both had nightmares during our stay. Other than that, we loved the hotel! Breakfast at the onsite restaurant was good too!

The only issue that I hive with thus hotel is the restaurant. The food is not very good, even something as basic as a club sandwich is mediocre

The staff have always a smile on their face! That’s awesome!

Nothing special, clean and tidy. Fun breakfast crew, healthy food, friendly staff

very nice property, but not surrounded by much of interest.

We were very impressed with the hotel. We just needed a place to stay before our early morning flight out of Queretaro MX and this hotel looked good and had shuttle service to the airport. The room was very comfortable and quiet. We would stay here again.

Very nice hotel in a convenient area, good service from then staff in general but please, avoid the restaurant and the room service! Awful food at an excesive price!

Friendly people. Bit poor breakfast. Not much in neighbourhood.

Very good! Staff was helpful, room was clean, all was perfect!

Close to many places and easy to get local transportation