Nice people who run it, good breakfast. The lady who made my breakfast was very kind. Good bed, good shower. Good location.

No wardrobe or even hanging rails available in the bedroom ??. Staff looked somewhat overwhelmed at breakfast, food hygiene was pretty much non existent. No apology from the staff either after a fire alarm went off at silly o'clock in the morning. Fully aware that sometimes these things can happen accidentally but an acknowledgement of interrupted sleep would've been welcomed Overall would have to say this was the least pleasant experience I've ever had whilst on a break either at home or abroad. Don't be surprised if your expectations based on a half decent website don't marry up with the reality of staying there.

Very nice B&B! The staff is very service-oriented and kind! The breakfast is delicious and made from scratch with fresh ingredients. The hotel is located within a quick walk (5 mins or less) to the west train station and the city center. I confidently recommend this place!

Very welcoming and helpful friendly staff . Expedia said there was parking ,which is a stretch of the imagination . There is a road with cars parked on it. Haha!!

Very welcoming and helpful friendly staff 😀. Expedia said there was parking ,which is a stretch of the imagination . There is a road with cars parked on it. Haha!!

Overall very good, location was excellent for getting into town. Spotlessly clean and service was very friendly. They are very accomodating when it comes to breakfast. Only negatives was a small issue with the wifi and the lack if parking, but there was a very reasonable multistory around the corner.

Our room was very disappointing, The toilet basin was loose from the wall & leaking. The radiator we wasn't able to turn off & the weather was lovely and hot 17th & 18th Sept. We were banking, This was mention to the manager first thing in the morning.They did try & get there handy man in but no answer to his phone. second night even hotter didnt get much sleep both night, woke up in morning feeling very sick, The window was open & there was so much rubbish just outside the window that could have been cleared away. We didn't stay for breakfast due to us feeling unwell. I telephoned the manager later that day (Kirsty) & complained I said it wasn't expectable to let that Room 10 & I believe we needed so sort of a refund. Kirsty agreed & said that she would have to speak to the owner & would call me back, Guess what Kirsty didn't return my call so I call again - Kirsty said that The Black Horse wasn't letting out the Room on the 18th. She agreed that we should have a refund, But still hadn't seen the owner, Ha still wanting for that call its gone TWO WEEKS - And no call .

Our room was very disappointing, The toilet basin was loose from the wall & leaking. The radiator we wasn't able to turn off & the weather was lovely and hot 17th & 18th Sept. We were banking, This was mention to the manager first thing in the morning.They did try & get there handy man in but no answer to his phone. second night even hotter didnt get much sleep both night, woke up in morning feeling very sick, The window was open & there was so much rubbish just outside the window that could have been cleared away. We didn't stay for breakfast due to us feeling unwell. I telephoned the manager later that day (Kirsty) & complained I said it wasn't expectable to let that Room 10 & I believe we needed so sort of a refund. Kirsty agreed & said that she would have to speak to the owner & would call me back, Guess what Kirsty didn't return my call so I call again - Kirsty said that The Black Horse wasn't letting out the Room on the 18th. She agreed that we should have a refund, But still hadn't seen the owner, Ha still wanting for that call its gone TWO WEEKS - And no call .

The B&B was lovely and wonderful. Breakfast are great and the staff are nice and friendly.

The B&B was lovely and wonderful. Breakfast are great and the staff are nice and friendly.

Complete shambles the self check in didn’t work also had no emails to guide through the process upon arrival.eventually gained access The room I was finally allocated wasn’t cleaned dirty bathroom,bed not changed,bins not emptied etc telephoned the number on the desk and complained a very angry woman who was very rude arrived to clean the room thoroughly eventually got to bed after midnight!! The third night I was awakened by a stranger opening my door via a digital key code and entering turning on all the lights telling me I was in her room and I had to leave because she had booked and been allocated it!!! Was promised a refund and receipt and so far nothing My advice is DO NOT STAY HERE !!!!!

Complete shambles the self check in didn’t work also had no emails to guide through the process upon arrival.eventually gained accessThe room I was finally allocated wasn’t cleaned dirty bathroom,bed not changed,bins not emptied etc telephoned the number on the desk and complained a very angry woman who was very rude arrived to clean the room thoroughly eventually got to bed after midnight!! The third night I was awakened by a stranger opening my door via a digital key code and entering turning on all the lights telling me I was in her room and I had to leave because she had booked and been allocated it!!!Was promised a refund and receipt and so far nothing My advice is DO NOT STAY HERE !!!!!

Great location & well organised Covid 19 protocols. Very friendly lady preparing breakfast. Recommended

Lovely stay. Friendly staff, good breakfast, great location for access to the city.

Lovely stay. Friendly staff, good breakfast, great location for access to the city.

While the young lady at the reception has been very kind and accommodating, sleeping at the Black Horse hasn’t been a good experience. Unfortunately there seem to be lots of constant noises going on at night, the fridge, the heating, noises from other rooms using hot water...it has all been very disruptive.lt’s a shame because it’s a nice pretty B&B and the shower is very good.

While the young lady at the reception has been very kind and accommodating, sleeping at the Black Horse hasn’t been a good experience. Unfortunately there seem to be lots of constant noises going on at night, the fridge, the heating, noises from other rooms using hot water...it has all been very disruptive. lt’s a shame because it’s a nice pretty B&B and the shower is very good.

Lovely place, lovely rooms, helpful and courteous staff, too bad for the time but would gladly stay here again

Good location, cosy inn, can check in anytime..would stay here again.

Good location, cosy inn, can check in anytime..would stay here again.

Property ok total lack of nearby parking overnight

Everything was lovely. Nice and clean room with all the amenities we wanted. Beautiful garden and the staff was really nice and helpful at any times.

Lovely room and very friendly welcome breakfast waas amzing thanku lucy

Visited Canterbury for Pride weekend, has a great time. The hotel is easy to find and near the town, there was hardly any staff present at any time throughout my visit which I didn’t think was great. The room was extremely small, be aware if you’re above 6 foot as my friend whacked his head so many times. Very clean, didn’t get the time for breakfast but overall enjoyed and would stay again.

Visited Canterbury for Pride weekend, has a great time. The hotel is easy to find and near the town, there was hardly any staff present at any time throughout my visit which I didn’t think was great. The room was extremely small, be aware if you’re above 6 foot as my friend whacked his head so many times. Very clean, didn’t get the time for breakfast but overall enjoyed and would stay again.

A friendly welcome, and great room which was ready early for us. The property is in a great location, close to the station and town centre, but in a quiet street. There was a good selection for breakfast .

Good location, friendly staff, nice breakfast. Very comfortable common areas.

Room was fine, check in was and breakfast was good too.Only annoying things were an email telling me checking in after 8 o'clock in the evening would incur an additional charge when the listing says Check-in time 2 PM-10PM. Also the staff in morning seemed very reluctant to cook an egg which the owner said was an option the previous evening.Despite this I would stay here again

Great for one night. Beds were super comfy (we had a room with 2 twins), we slept well. Tea provided in room, and breakfast was an unexpected plus. We expected a pretty basic continental, we got fresh toast and juice. SMALL bathroom - can't stand up in the shower (We're both 5 ft 5"). Not sure if all the rooms have the small shower, it might just be the one we had because we were on the top floor of the house.

The Black Horse is'nt a Hotel or Pub - it used to be a pub - I had assumed that it still was, but it is just rooms. I found the owner in the garden and she said that I had a free upgrade. She showed me to my room, told me where breakfast was, but I never did find out what my free upgrade was... The room was quite small. I had to move one of the seats to access the built-in small wardrobe and it was awkward to hang things due to the hangars not being removable from the rail. The bed was a double, so ok for just one person, it was very comfy and the linen was good quality. There was tea and coffeee making facilities in the room and even a coffee jug with some real coffee. Unfortunately both mugs were in need of a good clean/de-staining and this ruined that nice touch. The stairs to the 2 upstairs room are very steep and the actual steps are very short, descending was unnerving. Breakfast was a DIY affair and no English Cooked Breakfast be served here. There is a guest kitchen where you make yourself coffee or tea, some toast, cereal etc. There is a girl hovering who will cook you an egg and there was some Sainsburys Ham in the guest fridge and some cheese portions, which you help yourself too. I found this experience rather awkward. I avoid B&B in peoples houses and I certainly would not have booked this if I had known about the DIY breakfast with no full English on offer. Expedia should make this clearer and either put Continental Breakfast or NO Full Cooked Breakfast

The Black Horse is'nt a Hotel or Pub - it used to be a pub - I had assumed that it still was, but it is just rooms. I found the owner in the garden and she said that I had a free upgrade. She showed me to my room, told me where breakfast was, but I never did find out what my free upgrade was...The room was quite small. I had to move one of the seats to access the built-in small wardrobe and it was awkward to hang things due to the hangars not being removable from the rail. The bed was a double, so ok for just one person, it was very comfy and the linen was good quality.There was tea and coffeee making facilities in the room and even a coffee jug with some real coffee. Unfortunately both mugs were in need of a good clean/de-staining and this ruined that nice touch.The stairs to the 2 upstairs room are very steep and the actual steps are very short, descending was unnerving.Breakfast was a DIY affair and no English Cooked Breakfast be served here. There is a guest kitchen where you make yourself coffee or tea, some toast, cereal etc. There is a girl hovering who will cook you an egg and there was some Sainsburys Ham in the guest fridge and some cheese portions, which you help yourself too. I found this experience rather awkward.I avoid B&B in peoples houses and I certainly would not have booked this if I had known about the DIY breakfast with no full English on offer. Expedia should make this clearer and either put Continental Breakfast or NO Full Cooked Breakfast

Nice room and decent location. But the breakfast was very disappointing: self-service in a not so clean kitchen. Nothing like other B and Bs I've stayed at.