staff was very professionalism and nice service ..

The hotel was very clean and beautiful. The staff was friendly and greeted us everytime we left and arrived at the hotel. We had the breakfast buffet twice. Although it was pricey, the food was delicious and had plenty of options. The dining options around the hotel qere plentiful as well. Our room had a beautiful view of the Dongdaemun Gate.

Great service

The location of the hotel was best! dongdaemun is a popular touristy area with DDP, station , Seoul city wall, east gate, the city steam all in 5 min walking distance.

As I am an old customer of this hotel and I have used it on all my visits to Korea, this time it was a bad experience and the reception hosts were rude and the room services were poor.

When a team works well, this is what you get 10/10. And at this scale, a hotel. The executive suite is the home away from home. There are many staff members to be compliments. Allen and Jessica from the front office are polite and give clear information. The concierge and bell desk team is exceptional, a shout out to David. I stayed for a week and watched the breakfast room team work effortlessly and dedication to details. Attentive Justin, the ever sweet, smiley Daisy and Danny - from the noodle station. One can see they are beyond happy and pride in doing what they do. Last but not least, the housekeeping team. When I departed for the airport, how the team worked hand in hand handling the luggage, the doors, and watching out for the traffic was perfection. Thank you, and Marriot Dongdaemun will be my 1st choice when I visit Korea the next time 🙂

I stayed in this hotel for the 2nd time. This time round i got a better room. Amneties are complete, room is clean, spacious and services are good from every staff i met. Near the subway too.

Convinent location

Awesome stay! The best !

Great

As usual this hotel is the epitome of service. I especially want to give special credit to max at the front desk. I’m not sure if he’s new, but he was most helpful upon check in all through check out.

I stayed in a suite. The suite was fabulous Excellent and friendly services. Reception and concierge are very helpful. Only drawback is a bit further away from the airport compared to the hotel I used to stay around city hall.

Great location & excellent customer service

Staff was extremely courteous and professional.

PERFECT

buffet was terrible, for the money. dirty and bad quality of food, I have been travel many different countries, this one is really BAD

Nice big rooms for a relatively convenient location. Good price offered on Hotels.com. On the first night we found a footprint on the bedsheet which the hotel swiftly replaced. Overall hotel is clean and well kept but does show signs of use and aging. We had a room overlooking the creek and there were constantly smokers outside so we had to keep the curtains closed at all times (we were in the middle floors.) our friend had lower level floor room facing the DDM and they could hear the bustling traffic at all hours. Hotel should consider better sound proofing. Location: There is direct MTR access until 7pm, but no clear signage for this and staff not very proactive in offering help, maybe hindered by limited English. Great if you are keen on late night shopping to DDM, as it is only a 5 min walk to the malls but not great if you wish to shop elsewhere and want to drop your bags at the hotel in the middle of the day. Major limitation of the hotel is the lack of convenience store next door, the closest one is a 5 min walk and in opposite direction to the metro so it is not v convenient for late night snacks/ breakfast on the go (and hotel does not permit food delivery). No restaurants immediately visible as well so the best option is to eat breakfast at the hotel. Also F&B options at the hotel are not expansive.

I would be close to saying that this has been one of my favourite hotels I have stayed at around the world. The attentiveness of staff, service, quality could not have been better. I’m not easily impressed and I’ve had nothing but good things to say.

Hotel is excellent. Fitness facility is great. Service is great restaurants are very good Location good. Will stay agin

The hotel concierge staff was just amazing. Very professional and attentive.

I have been lucky to be able to have stayed in many 5 starts places, for example The Peninsula Tokyo, and I have to say that the service at the JW Marriott Dongdaemun Seoul has one of the best service I have ever received, the crew went far and beyond to make me feel happy and welcome, from Kate at the front desk, to Miss Moon and Ian at the bar and the crew at Tavolo 24, smiles and great great service. The Spa experience was very nice also. The room decoration is a little bit outdated, but still a very pleasant bedroom, with all amenities even a hair flat iron. Most of the rooms have a view of Heunginjimun Gate as well as the restaurant and rooftop bar. You have cheonggyecheon stream right there, if you like walking like me, you can walk from to In-sadong , Myeongdong, gyeongbokgung palace, following the stream, beautiful walk in the middle of Seoul. If you don’t like walking, the metro line 4, is also right there in the corner and takes you also to Eujiro, Myeongdong, straight to Ichon (Korea National Museum) and basically everywhere you want to go. Shopping is good too, Doota and Hyundai malls are 5 min walk and also DDP Design Plaza is right there 5 min walk, the hotel is great value for money. I definitely recommend this hotel.

Fabulous Service from the staff..Very Clean room. Great location for Shopping.

I cannot express how amazing this hotel was. The room was spacious and comfortable. The food at the hotel was fabulous. We will go back for the service. The staff at the JW Marriott was exceptional. They took care of every little thing for us. I would highly recommend staying here. You will not be disappointed.

Gym and Sauna is pretty good but Sauna is little expensive compare to other options outside. Breakfast is good if you can get a discount price with room. Staffs are very nice.

I got a club floor room but on checknout day i had a late flight but they did not allow me access to the club that was the only not so nice part we just needed a place to rest grab coffee only

Staffs were friendly and very helpful. Everyone was ready to help with your need in every way. The air outside was not the best but they had air purifier when requested.

Great place for tourists. Check out markets that opens from 12 am (mid night market for clothing) Sunday to Thursday. Kwangjang market is only 7 min walk and offer lots of place to eat. Hotel staffs are great. Erika at the door made a great impression for us. Kind and friendly staffs and I will give 10/10 stars

Great place - everything about it was wonderful - room, location, property, especially staff - great customer service.

Hotel has mold in bathroom

Awesome

The best service I’ve had at hotels in Seoul for foreigners & business travelers!

The staff are helpful and friendly. The room are very clean and comfortable.