Good location for business and to airport.

All staffs are so friendly, especially Ms.Santhi in the hotel restaurant was so friendly & helpful to find the right food. Thanks for all.

The Four Points was an excellent hotel with good facilities. The staff were very polite and will help in any way. Fantastic food in the Restaurant

Room curtain a bit dirty and dirts can be seen on outside glass of the room windows

Reception should have much capacity. Even in checking rush time there are just one or two handling people. They are nice and gentle, so it would be great to have more flexibility

Good and valuable hotel to stay for business

This hotel has not much to offer. Area noisy and busy, staff not so friendly, did not enjoy my stay here. However walking distance to shops, spa etc

Simple, and smooth. Surrounding is pleasant with many FnB choices.

clean space, good quality of the food, and kind service!

Value for money , room size is good and have good view

Overall are good just the bathroom towel are smelly... probably not dried or no detergent was used during washed. Requested to hse keeping to replace it...

Hotel is well maintained after my first visit back to 5 years ago. Staff is pretty helpful and friendly. Location is strategic which can easy access to food.

Not friendly at all. Booked 3nights stay in Four Points. Upon check in and NO welcome drinks !

Television set is bad reception with bad quality program resolution.

The television receiving quality is not very good bad and most of the program's pictures are not sharp. I am not sure whether is television set problems.

All the staffs are not customer oriented

Hotel was nice and area awesome! Many explore food and bar near hotel. I opened door my room. But no towel in bathroom which one I want go shower. I went down lobby because I am deaf guy. I asked staff for towel. Staff told me will tell housekeeper. I went back my room and watch tv. So long and I waited for 15 mins to 30 mins. I went down again. I asked them again. And I ordered grab for dinner. Restaurant forget put cultrey fork & spoon. I went down and asked them. I went back room but still same waited for 10 mins as my food become cold. Please tell staffs. Your hotel still nice area where I like but staff problem service. I understood. Thanks!

Close to the KL airports and the factories. The staff was great. And there are plenty of small coffee shops, convenience stores, ATMs, pharmacies within a short stride from the hotel.

Safe area

near to food places n work

--

Conveniently located. Close to many small businesses.

the pillows had a slight musky smell but overall room was great

Good and relaxing hotel

Quality of TV is not clear or sharp enough. TV channels program were very boring. There is NO CNN, CNA or sport channels.

Quality of TV is not clear or sharp enough. TV channels program were very boring. There is NO CNN, CNA or sport channels.

Plenty of good food in the area.

refreshing clean and accessibility is great too

Good

Have been in this hotel many times and seen the ups and downs of the service standards. Front desk staff are friendly but not warm. I was a little annoy that housekeeping kept knocking on my door even though I have informed her that I need 30mins. this happened on 2 consecutive days. I will opt for another hotel in future.

I’m disappointed about this stay because of the following reasons : 1) I order food to be deliver in my room on Saturday evening and it took more than 2 hours to be deliver. I call the reception twice and nobody know where is my food. 2) I was expecting to use the laundry service. On the paper it’s write that we can send the clothes before 10am and get it in the evening or use expresse service 4h. When I called the reception about 9:00am they tell me that I’ll get it the day after in the evening which was not possible for me because I have to leave. 3) in the breakfast, one of the coffee dispenser was broken all the week which have the consequence to get lot of traffic and nobody seems to take the initiative to solve the problem within 1 week. I want to say that the staff was very kind and friendly but it seems to have big problems with the general organisation of this hotel.

I’m disappointed about this stay because of the following reasons :1) I order food to be deliver in my room on Saturday evening and it took more than 2 hours to be deliver. I call the reception twice and nobody know where is my food.2) I was expecting to use the laundry service. On the paper it’s write that we can send the clothes before 10am and get it in the evening or use expresse service 4h. When I called the reception about 9:00am they tell me that I’ll get it the day after in the evening which was not possible for me because I have to leave.3) in the breakfast, one of the coffee dispenser was broken all the week which have the consequence to get lot of traffic and nobody seems to take the initiative to solve the problem within 1 week.I want to say that the staff was very kind and friendly but it seems to have big problems with the general organisation of this hotel.