Staff was not friendly and not helpful. Ice machine was broken on our floor. Room had a wet type of Oder. I would never stay there again or use your hotel in the future.

Checkin was a disaster, stayed for 3 nights and they charged my card twice (both pending charges) and I had to show him on his computer because he tried to say he only charged me once. He had me come around and look and I pointed out the $1200 pending charges. He voided one but ofcourse the bank leaves the hold for 72 hours til it clears which caused financial difficulties for our trip. Breakfast was also not put out all weekend and every time we asked they gave us attitudes. Bland breakfast which is normal for hotels but we also had to wait 20-40 minutes each morning and were met with an attitude from staff.

Our stay was nice. The front desk person was friendly and helpful. The lobby was clean and welcoming and so was our room. The location of the hotel is close to many restaurants and shopping.

Usually try to stay at Hampton Inn because they are clean, well run and the accompanying breakfast is a perk. I have to say the breakfast was mediocre and I tried to use the ice machine on our floor and it was out of surface. Why have ice buckets ready if you don’t have ice available?

The room was spacious and very comfortable. The front desk was polite and courteous as always.

When we checked in their system was down and they were unable to make keys, so they told us that as soon as it came back up they would deliver them to our room. Hours later they had still not delivered anything. Upon finally walking down to ask again for keys they seemed surprised by our request, and then made keys. In addition, the hotel didn’t have the correct reservation information, and instead of offering to reach out to Hotels.com to clear up the issue they told us to figure it out ourselves and insisted on having us pay for a night that we had already paid for through hotels.com. They actually beat on our door, and entered before we were able to respond, telling us that we needed to check out. Upon showing them our confirmation from Hotels.com that proved we had the correct information and they didn’t, they still told us that we could either pay again for the night we had paid for already through hotels.com or get out. They could not have been less accommodating or helpful. Even after showing the confirmation and receipt of payment. No way I’ll ever stay here again.

Great front desk service. That's what I'll remember about this trip. Bill was not just friendly, but he seemed to care about our stay and made some great recommendations. They also hooked us up with a much-needed toothpaste sample for free.

The housekeeper didn’t fully checked the room before someone checks in. The garbage tins were bare, no trash bags in it.she maybe overlooked it. There are no drinking cups. The refrigerator is not cooling.