Highly recommend

Bathroom drains were missing it’s covers which was disgusting and I request twice to put the drain covers but they didn’t care to be bothered

Excellent

The staff were very unresponsive - every time i approached the front desk I would get dismissive responses and feel like i am putting them at inconvenience. I requested house keeping for 3 days consecutively because the garbage in my room was piling up and for change of towels and tissue paper. Finally had to track down the cleaning staff myself cause the requests were not being put through I requested laundry service for another 3 days and no response, finally had to speak to the manager and was charged an extra fee to get the items cleaned faster to catch my next flight... this would not have been the case if the laundry services were provided when I first started asking. Overall was not happy with the staff at the facility and their level of customer service.

great stay. Shuttle time varies

The Hotel was so clean. Front desk staff was very friendly although we arrived very late. The Hotel overall was very comfortable with a shuttle bus every hour to Holly Sight. Breakfast was so good with lots of variety of food that satisfies all tastes.

Beautiful, clean, helpful.

Customer service 5 star hotel facilities 5 star only problem with this hotel is there are Jinns in the hotel which distract you through the night so be aware if you get any Asar from these...

Coach Hisham was very helpful

The only problem with this hotel is when you request for something from housekeeping etc it does not arrive you have to ask a few times before you get service & our room was not cleaned for about 2 days

The only problem with this hotel is when you request for something from housekeeping etc it does not arrive you have to ask a few times before you get service & our room was not cleaned for about 2 days

The room is very clean and treated very well and polite reception staff, especially the brother named Abdul Aziz. ... .....His is very good helping in the reservation. I do not like that the rule is not allowed to use a swimming pool* because here in Makkah they put tables around a swimming pool for foodBut there is a games room and exercises, Jacuzzi is excellent and also the steam room and sauna is very good and the trainer based on (Coach Hisham) is a very skillful and cooperative to the highest degree...The most important thing that there is no enough car parking at all ... very limited parking

The room is very clean and treated very well and polite reception staff, especially the brother named Abdul Aziz. ... .... .His is very good helping in the reservation. I do not like that the rule is not allowed to use a swimming pool* because here in Makkah they put tables around a swimming pool for food But there is a games room and exercises, Jacuzzi is excellent and also the steam room and sauna is very good and the trainer based on (Coach Hisham) is a very skillful and cooperative to the highest degree... The most important thing that there is no enough car parking at all ... very limited parking

Everything was nice ... the bed was amazing and very comfortable

It was good and excellent

It was good and excellent

Not bad but it can be bettercheck in with my wife they give me room wth 3 single beds!!! slow chek in pressings (one employee in 3 reception station!!!Room service muenu very expensive.

Not bad but it can be better check in with my wife they give me room wth 3 single beds!!! slow chek in pressings (one employee in 3 reception station!!! Room service muenu very expensive.

Rude people, bad customer service.

Hotel is good. However wifi is very weak and always not available. Elevators are quick. Staff is kind. Quiet a distance from Haram Mosque

Amazing hotel, friendly staff, tasty breakfast & punctual bus timing to haram.