The decor made the rooms feel airy and the shower was great. Bed was on the hard side, so our son liked it even though we prefer something softer. Supplies in the bathroom were thoughtful. Towels could have been more substantial, though. Breakfast buffet was very nice - western and Asian. Staff were lovely. Good location near Shinjuku Station, Lumine malls, and eateries.

Great location in Shinjuku South. There’s a McDonalds nearby for a very quick meal with other great options within walking distance. Room was small like all across Japan. Room amenities were great. Staff were friendly and very helpful. Check in was quick. Room and hotel super clean.

Lovely hotel great staff and really good location

The room was spacious that we were fine even with our 3 check in luggages and 2 carry on. The customer service is so nice and they also do such a good job cleaning your room. I honestly already miss their toilet and water pressure in the shower lol the best part about this hotel is the location! It’s right next door to a Lawson so it was nice and convenient to get breakfast/snacks and it’s sooo close to the Shinjuku train station. The nearest exit is less than a 5 min walk and the main one is only a little further away. Even when we accidentally took the wrong stop on the train, it was only a 10 min walk back to the hotel. If we stay in the area again, will definitely book this hotel again.

Great location. Rooms very good, but on the small side. To be expected staying in Shinjuku location.

Great location, close to train station. A lot of eateries in the streets and department stores. Hotel is very clean, lobby staff were friendly. We were on the 15th floor, corner room, so it has a great view. It also has laundry machines located on several floors. So I did a load of laundry, real convenient.

Last day of stay(4days), noticed someone was smoking on our floor. This was only negative point, otherwise everything were great.

The Tokyu Stay Hakodate Hotel is a fantastic choice for anyone visiting Hakodate. From the moment we arrived, the reception staff provided exceptional service, making us feel welcome and well cared for. The hotel's facilities are excellent, with the added convenience of in-room laundry and a kitchenette, making it ideal for longer stays. One of the standout features is the onsen, which offers both indoor and outdoor bathing options with breathtaking views of the sea, city, and mountains—truly a serene experience. As part of the hotel's eco-friendly approach, the rooms are not fully serviced daily, but they do provide a daily change of towels and clear the trash, which was a thoughtful balance between sustainability and comfort. The location couldn’t be better—right next to the bustling morning markets and just a few minutes' walk from the train station, tram, and bus services, making it incredibly convenient for exploring the city. The room size was reasonable for Japan, offering a cosy but comfortable space to relax after a day of sightseeing. Overall, I highly recommend Tokyu Stay Hakodate for its excellent service, modern amenities, and perfect location.