Quiet and clean

Stay was okay, room was nice. I have to say the black male agent in front desk services (forgot his name) was friendly and very customer service oriented. Keep doing great! Only positive asset at this hotel. Housekeeping was trash, they would not come by to clean, exchange towels or give tissue paper, nothing. I usually leave tips for housekeeping but didn't have to there. Bed was comfy, a/c could use a lil adjustment in this Houston heat. Heard a constant knocking noise over my bed every day lasting 3 to 5 minutes, sounded like a headboard hitting every 2-3 hours like a prostitute or male jigglo was above me lol. Room was too expensive for the service to be so poor. The laundry was ridiculously expensive to wash & dry, which I'll be reporting. I will possibly not book there again, unless there's a special. I Informed the female agent about the issues when checking out, after she asked me how was my stay. She said she'll send points to my Bonvoy account. Nothing yet. Oh and I was not informed I'll be charged daily for 3 parking, which is hard to find after 9pm. Overrated. There is a starbucks near by, that's a plus!

Wonderful stay

Very nice and pet friendly. Usually you do not find both.

Unfortunately some of the amenities offered on the site, weren’t available. There was no room service as listed. The only working ice machine was on the first floor. Our room was on the fourth. The bar in the lobby never opened. But that being said the room was nice and clean the shower was great. And Uber eats delivers there. So all in all we would stay there again

The best bathroom design that I've seen in any hotel. The passthrough shelf to the shower is genius.

Everything

Staff was very nice

Horrible customer service. Advertised free parking but charges you for it. Horrible A/C in rooms

Clean

The front desk clerk was abrupt and rude when we checked in. Another clerk the next day was rude when we called front desk…didn’t answer the phone with a greeting just picked it up. We had to speak first. Dogs barking ALL hours of the night. People shouting in the hallways. The smell of weed prevalent. Transients on property. ON TOP OF ALL THAT…the beds sucked. It felt like sleeping on a spring with no padding. I hope I never am in a position to have to stay at this hotel ever again.

I was very happy thanks

The staff was professional and courteous. I also loved the spacious room.

Excellent

Kind front desk staff. Convenient location to hospital

The shower head was kind of inconvenient.

It worked out. Room was great and so was location.

Checking in was fine….got to my room and decompressed! Turned TV on and wasn’t working, called front desk. Same young man that checked me in answered…..I explained the tv wasn’t working and he immediately went into he had no idea, he had just returned after a few days off. I asked if others had called, might be property wide. I asked if there was cable in the lobby…..he said he didn’t know. Then he said “I was rushing him and he would have to ask someone.” Rushing him…..I was just asking! I said, “okay you do that and call me back.” Mind you the parking lot was empty and no one was in the lobby when I came thru with my bag. Stinger…..he never called me back! Just left me hanging! I was so tired I didn’t have the energy to call him back so I took the cables apart, tried and retried…..yes I was pissed! After 12 hours of driving all I wanted to do was shower, watch a little tv and sleep. The problem here is they had someone at the front desk with no problem solving skills! This is a training issue!

Great

Easy checkin and checkout. Comfortable room and bed.

The hotel itself was excellent! Staff was quick and helpful and the room was comfortable and nice. Unfortunately, breakfast was not served as confirmed online as well as by a staff member the night before yet woke up to no breakfast. Very dissatisfied with this fact as I had to go out in a thunder storm to get breakfast. The bar was also closed but that wasn’t a huge deal.

I was looking for a clean place to stay just outside of Houston. The hotel met my expectations. I could hear some highway noise in my room. Consider bringing earplugs or using a white noise app if you are a light sleeper.

Hotel is nasty. Room 314 smells like cat pee. Thick dust everywhere.

This hotel is clean with a professional staff. My room was comfortable, the bed was especially comfortable!

Greeted with a friendly smile as I checked in to our room. Definitely appreciate receiving exceptional customer service. We will be back on our next trip to Katy.

The hotel is beautiful and clean. Check in was easy. Location felt very safe. Very comfortable bed and clean shower. Really enjoyed our stay!

Everything was great!

Pleasant front-desk service, quick check-in and a comfortable room. Close to Starbucks and other restaurants.

The room was very clean! However, the mattress was not comfortable because it felt as if you were in a hole. My back hurt a lot after that and I did not get a good night's sleep. There was also a piece of flooring when entering the bathroom that was a safety hazard for anyone. We were in a handicapped room and that was a hazard! I slipped and fell hitting my knee. I have a bruise. I did not like the treatment I got in the morning before check-out. I called and asked for towels and was told in a curt voice to come down to get them because they did not have housekeeping services; yet, when I returned from getting the towels, housekeeping was cleaning rooms and had plenty of clean towels in their carts. I felt discriminated against as a handicapped elderly person because other customers were getting assistance and I was not being helped. The Barista was wonderful and made the stay the best because of the service he gave us for breakfast!!!!

Clean and well taken care of facilities. Comfortable beds and friendly staff.

The staff at this hotel were very friendly and accommodating. I was traveling with my (reactive) dog and asked for a room near the stairs/exit. I was able to get a room on the first floor right by the side exit door, which made it very easy to get her in and out without encountering many people. The cost for adding a pet to your reservation is also much cheaper than most other hotels. The neighborhood felt very safe. There is a nice walking/biking path nearby, and plenty of places to eat. There are not many bells and whistles here, like others have said. There is a pool, but no hot tub. The gym is very bare bones (free weights only went up to 15 lbs). The cafe serving coffee is only open for a few hours in the morning and is not free, but there is a coffee shop right across the street. Parking onsite costs $3'ish per day, which I wasn't informed of and discovered on my bill afterwards, but not a dealbreaker in my book. The hotel could use some updating, but felt clean and was very affordable when compared to downtown Houston. It was ideal for a quick weekend away without breaking the bank.

Great place with great prices