The hotel was great, the service and the room A1.

Lovely place

It wasn't bad until the evening. They made the children get out of the pool at 7:00. They told me it was for people to have peace and quiet. Then they fired up the amplifiers to 14. They didn't have any speakers bigger than 2-in tweeters. For those who know music understand this is ear piercing. The noise that was coming from the center of the hotel. Should have shattered all the windows. To stay in such a luxurious hotel and have such horrific high-pitched screech coming from the center. Is just unheard of. I counted the people that were down there. There was more staff vendor was guest. 15 guests to be exact. And about 25 staff.

The staff lies a lot

Great and very helpful staff

My second stay, everything as expected from check-in to check-out

Clean, comfy, good location

I was booked for two nights without breakfast. The hotel called me an hour before to confirm if I needed any extra assistance which was super appreciated really made me feel welcomed. I was greeted by Mr. Karim Ibrahim at the reception, he was very professional & genuinely helpful. He made the checkin process very easy, he gave me a double room upgrade & also added breakfast at no extra cost. I was then taken to my room by Ms. Sabryn one of the ladies in red (A Kempinski thing) this was the true VIP experience. I was also greeted by Ms. Ieva who told me to let her know if I need any assistance with anything. Every inch of the room was spotless, The room had a Nespresso machine (typical for every room). I tried their breakfast which was perfect had healthy options as well as your normal buffet items. The restaurants were clean and very relaxing. The vibe restaurant is open 24 hours which I made use of it on a couple of occasions. All the staff will always greet you and offer any help if you need it. The director of housekeeping Mr. Abdou greeted the next day & asked if the room was missing anything or if I need anything else. This hotel really knows the meaning of pampering and relaxing their guests. I had a small complaint which was dealt with right away and in a very professional manner. The room also had a rich fruit plate & a full sleeve of Nespresso pods (this was extra but very appreciated). I also tried their spa which is one of the best I have ever experienced.

The staff was great & very professional. The problem the furniture is old & bed wasn't comfy?

Horrible service, horrible facilities and was never offered any of the VIP facilities. Many hinges did not work right. Hated the entire stay.

Everything was wonderful. The hotel was beautiful

The property is gorgeous! Very friendly staff. Very comfortable clean room . Wael from house keeping mad sure the room was clean and packed with all the supplies we need . I love Egypt and it’s people. Very unique taste of life.

clean qiut friendly

Great hotel and great staff amazing and we appreciate the hospitality!

Everything was perfect ❤️

It was nice

Staff are super um experienced, bad customer service in the dinning experience, you have to wait for the waiters for long and the order is always missing something

The hotel didn’t recognize my Expedia gold status and didn’t give me any benefit! They confirmed the room availability for upgrade but refused to give it to me! Very disappointing. The reception staff needs more training!

worst experience ever they delegate the whole area to security people without changing my room or even informing me. the security knocked my door, when ever I open the door 2 guys standing on front of my door and 7 - 8 people in the corridor. when I escalated to hotel, they started taking action and change my room. I couldn't feel safe there.

nice place

nice place

Very bad cleaning and room service , i waited for 2 hours in check in to have my room .. and it was very dirty and the bed sheets n cover was dirty.

Very bad cleaning and room service , i waited for 2 hours in check in to have my room .. and it was very dirty and the bed sheets n cover was dirty.

food poisoning. extremely rude staff, so rude I checked out one night early because I couldn’t stand them!

A very relaxing stay with lovely staff.

A very relaxing stay with lovely staff.

Although this is a decent property ,this trip came with mishaps. Internet issues ,room cleanliness and quality of food was poor . I received no VIP perks. I’ve stayed in this hotel before. Maybe this trip was a one off, but not impressed this time around.

Although this is a decent property ,this trip came with mishaps. Internet issues ,room cleanliness and quality of food was poor . I received no VIP perks. I’ve stayed in this hotel before. Maybe this trip was a one off, but not impressed this time around.

Super friendly and efficient staff , very nice amenities and the level of cleaness and house keeping is great

Well, it's my habit to spend NYE on a luxury hotel and it was the last luxurious hotel in Cairo that I never been to. I am happy I was there. Great hotel and decorations , friendly stuff, great breakfast. Overall a great experience.

Well, it's my habit to spend NYE on a luxury hotel and it was the last luxurious hotel in Cairo that I never been to. I am happy I was there. Great hotel and decorations , friendly stuff, great breakfast. Overall a great experience.

Hands down, this was the best hotel experience we’ve ever had. I’ve travelled to 12 countries across 4 continents, and have never had a better experience.The staff was simply stellar, helpful, professional and courteous. The hotel and am entities are to die for.The breakfast buffet was world-class with choices of cuisine from around the world see pictures.Our room was huge, clean, and comfortable.Safety and security was taken seriously and was on display with vehicle checks, and a professional security detail.You simply must stay here. See pictures!!