This property is very confusing to get to travel wise. Arrived and got to room, which wasn't what we booked. Non-smoking, which smelt like smoke....room to fit 4 adults and 2 kids, with 2 queen beds. How did we all fit? Not possible. We were charged $15 per roll out, per night. This is not the room we were promised. Very, very disappointed. Went to front desk to complain and was told no manager on duty and would have to go through third party who we booked with to take care of. Well, travelocity blames the hotel, hotel blames travelocity. No resolve. Very sad that this type of disappointing customer service from major brand names occurs in 2024.

First room tv stopped working & fridge was leaking water on the floor when we arrived.

Great location. Staff very friendly and knowledgeable. Would stay again

Check in was pleasant and I really enjoyed the view from the room with the floor to ceiling windows, but that is about it. The air condition on my floor was out and the room was extremely hot and unbearable. I hate that I had to keep all the curtains closed tight to try and keep it cooler but that didn’t help at all. I had to leave out most of my stay to find a cooler place. I was told the only option was to get a refund a find another place to say which I think is a bit unacceptable as I didn’t have that option in such a short notice. I’ve stayed at this location before because I enjoy the rooftop lounge but this specific stay has made me rethink staying here in the future. I did speak with a nice young lady at the from during my check out this morning who offered to remove parking for me and let me know that a manager would be in touch with me and would add points to my rewards. Still waiting on that update!

Awesome room. Very happy with the hotel. How to use the elevator was extremely tricky.

Service

Overall it was good, but the breakfast was not good and very slow breakfast service.

The door to our room stuck and it was hard to open and close it. The area where we checked in was without air conditioning. Dining area for breakfast was moved to the adjoining hotel. Hotel associates were very polite and helpful.

Bad shower, elevator, advertised pool yet no pool!

We paid for a suite, but upon check-in, the AC was not working. We were moved to a room almost half the size. The AC in the new room worked, but the floors were dirty, conditioner was empty, and beds were not comfortable.

The staff at this hotel were friendly and very accommodating. We were able to check in early due to a room being ready. Everything was great about this hotel.

Ac didn’t work in first room, made to move late at night. Staff seemed….indifferent. Unfriendly.

Great hotel in downtown Richmond. Walking distance from many bars, restaurants, and shopping areas. We were pleasantly surprised by the social hour going on with free drinks when we arrived. Great experience!

The Hotel was great..The staff was great. The only thing that could be fixed is the parking... We were trying to find parking on friday and Saturday night and there was no parking left for Hotel guests... For $25 a night for parking, there should be more available.. Also there Elavator System can use an updating..there's floors in the parking garage that the elevator wasn't working. We had to get off on other floors then either walk up or down to our designated area. Everything else was great!!

Free breakfast was extremely plain.

Good views

No furniture except desk chair, NO SOAP! On our second day we were resting and housekeeping and maintenance kept SLAMMING the door in the next room. Breakfast minimal at best, no fruit or yogurt High schoolers devouring everything and taking up all space! Very disappointed for a Hilton owned hotel, expensive for Richmond

Check in was super easy. Elevator looked super new to me where we just had to hit the floor number instead of up and down button. Room was terrific, we had issue with the ac unit not working so we was given a fan to help the circulation. Plan on coming back in the future

Paid for a room with 2 beds. Checked in 24 hours prior on the app to secure my room. Got to the hotel and they had me check in again and gave me a 1 bedroom room. The bathroom door in the room got stuck and locked me in so now the door does not close.

Perfect…wasn’t really no parking space in garage

Security non great - guest room floors accessible to all - no need to use your key card. People could easily have walked in off the street. Cleanliness - poor. Our sheets had not been changed from the previous guest though the bed was remade. When asked to remedy this, maintenance staff took over half an hour to bring new sheets and omitted pillowcases. Overall, a disappointing stay and certainly not worth the cost.

Great hotel however, during my stay I found out a soccer team stayed there. They kept me up for over 3 hours(10pm-1am) with the yelling, talking, bouncing the soccer ball on the floor. I had to put earplugs in so I could sleep. . I told the front desk person about it. She wrote everything down but I was not compensated whatsoever for me being very inconvenienced.

The TV in the room did not work and there was hair on the walls in the shower from a person who previously stayed there

Great stay! Front desk staff were friendly & fast, rooms were clean, and breakfast was really good (fresh waffles, eggs, sausage, fruit, cereal, muffins& bagels). 10/10 I plan to stay here again!

when I arrived at the hotel, it was hard to tell the entrance. Once at the door I walked up and the doors didn't open, I arrived within the window where the doors should have been unlocked. I rang the door bell about 5 times, walked back to my car came back and still no one was at the desk to buzz the door open. Eventually the phone started ringing and someone came from around the corner. The next morning breakfast was not good. I have stayed in a Hampton inn, and no corners were cut. But this one the orange juice was watered downed, my oldest son pointed out that it tasted like water, and it did. I asked one of the ladies and she said they have to dilute the orange juice. The overall breakfast was very poor, when thinking of the other Hampton inns I have stayed in.

Everything went really well except check-in. We really liked the hotel and the room was great and quiet. We got to the hotel to check-in right at 3pm which is when it said we were allowed to. We went up to the front desk and a woman was there that looked like she was ready to leave. We told her we would like to check in but she said she was already logged out of her system and couldn’t get back in. There was a sign on the desk that told everyone to go to Homewood suites which was on level 2. She walked us up there but after 15 min couldn’t check us in and she said she was technically done for the day so she left and the Homewood suites employee said he couldn’t check us in and to go back to the Hampton Inn. We went back there and there were a ton of people in line to check in. We had gotten to the hotel at 3pm because we were meeting friends at 3:30 so we decided to just put our stuff back in our car and check in later. The check-in later went smoothly.

Unhappy that we could not park on the premises when we arrived. Either the garage is too small to accommodate all of the guests, or the roof top party guests, that was occurring that night, were also allowed to use the same garage.

Very disappointing stay. The WiFi was down the entire week of my stay. I raised the issue to staff and even reached out to corporate but nobody helped. There were no updates. Nobody followed up. I had to use data from my phone or find a cafe to get work done. Additionally, my bathroom had big cracks in the wall. I am not one to write a bad review after a hotel stay, but I paid good money and left incredibly let down. I hope Hampton Inn does better in the future.

Hotel was in good area, staff amazing, nothing wrong with the stay itself. We stayed in room 1516 I believe, only complaint is, there were stains on the floor, sheets, chair, ect. I’m not sure what they were. We just took the sheets off the bed didn’t wanna stress the workers but they looked like “ sexual “ fluid stains. But over all wonderful stay I would come back.

I found dirty used underwear in my room along with used tissues.

It was nice clean and coo would stay again if needed

Overall very good stay/location. Front desk staff polite & helpful with checkin. A bit confusing with 2 hotels in one building but good experience overall.