I had stayed at this hotel many times previously, but first time since 2020. Marriott has really let this hotel go. At check-in I was told they were giving me an ADA room to give me "more space." I asked if there was any reason I wouldn't want it, and he said "no, everything is the same, just the furniture is reconfigured to give more space." Well, when I took a shower shortly after I found a big problem - the accessible shower was designed so poorly that the water flooded the whole bathroom up to the toilet area (VERY narrow shower and the ADA seats/rails take up most of the area. And there is no curb to stop the water flow). Really uncomfortable for those without ADA needs. Then I realized that the AC was faulty and couldn't get very cool (it was a warm night). So I called down to ask if I could move to a regular room. And that's when the clerk admitted he lied to me about the room - he said the real reason he gave me that room was because all the other available rooms have completely broken ACs. Plus the spa was closed/broken the 3 days I was there, and I was told it had been out of order "for a while." That's an amenity that was part of the draw in booking this place - disappointing that they didn't disclose this fact. So clearly Marriott isn't performing the necessary maintenance to make this property worth visiting. I don't see myself coming back here.

The ac broke

The property’s air conditioning was down so I was allowed to cancel, but I was not notified by the hotel, nor Hotels.com until several hours after I arrived in attempt to check in.

No a/c , very hot

Air conditioners not working, got a room which I wanted ,then air conditioner stop working.

I have to say AC UNIT was broken and it was hot. We did not get notify until i got there leaving me no choices.

Great stay. Kitchen was a big plus. I will definitely stay here again

My ac unit didn’t work the entire stay . So they sent me two portable fans . It was super hot and we were sweating !!!!!

Clean rooms. Breakfast options was very good. Only thing is parking fee is extra and it comes with in and out privileges.

The heavier set lady at the desk was very rude and not helpful at all. Also, prior to checking in it should’ve been mentioned that the ac had went down in all of the rooms😘. I think for the amount of money you’re spending you accommodate the guest or give a discount . The room was entirely to hot and uncomfortable all day and night

We have stayed at this hotel previously on a number of occasions. In the last 6 months it seems that the furnishings and the interior is not as well maintained. The people there are friendly and the breakfast is fair. Honestly their current policy of cleaning room after 4 days of stay is not adequate.

The air conditioning in the hotel was out of service. It was very hot, and the fan provided was not sufficient.

This is a nice hotel with a good location. The breakfast was excellent. A lot of items in our room were broken which was disappointing and the pull out bed was particularly uncomfortable.

Safe , Quiet and Easy parking

The service was so good they even brought us a portable AC unit. Our room was super cute.

Great stay, had to change room because of ac issues but was quickly taken care of.

Good hotel, modern furniture, has laundry and gym, good and different option breakfast, kind and friendly staff

Paying so much for parking was frustrating! Otherwise an exceptional experience!

The Air Conditioner in our $400 /night room did not work. Front seat staff was not responsive and offered us a fan. Room was very hot and could not sleep. In addition, housekeeping did not make up room. Front desk staff said they have broken A/Cs in many rooms. Completely dissatisfied. The front staff also said they couldn’t help us because we booked through Expedia.

Had two bedroom suite - it was in rough condition. Furniture was scratched & stained. No complimentary water. It was very Basic - expected more

We really enjoyed our visit. The location is nice. Restaurants are within walking distance. We have a beautiful view of the mountains, however we are right next to the freeway so there is some noise. The couch in our room is showing a lot of wear and will need replacing soon. Breakfast was very good!

My son and I had a great stay at the Residence Inn. Everyone was very friendly and the room was comfortable and clean. We were also able to walk to many restaurants and stores.

Very nice hotel and friendly staff

The double rooms and double bathrooms are the the living and kitchen was DIVINE! My cousin and I were super comfortable and enjoyed the breakfast too! Tip: put gravy on the eggs!!

Great location to shops, restaurants and easy access to the freeway.

Check in and check out process was fast. Wish there were more choices for breakfast. Didn’t know parking was $35 a night and housekeeping only came every 3rd night unless You request that the come daily.

My room had to end up being moved because there was blood seeped into the pull out sofa bed mattress. How is something like that missed by housekeeping?!

The room was HUGE! Bigger than my studio I love in. It had a kitchen with untencils and dish washing items. Full fridge with freezer. Free HOT breakfast with bacon and eggs on the weekends! What a treat. Staff was very friendly too. There is NO ICE MACHINE but we made our own in the room, that was more convenient IMO. Would recommend and will book another Marriot Residence Inn afain

Nice sized room with kitchen. Lots of bars/restaurants walking distance. Nice staff

Very close to the rosebowl. Staff was wonderful

Great

we stayed 3nights, clean bathroom, nice breakfast n friendly employees. parking very narrow and floor carpet seem to be a bit old.