The apartment was terrific and really nice to stay in. The staff in Hakone Tent are welcoming and efficient, and helpful about the hotel and the area.

Very nice stay, with friendly and helpful staff and nice property (we stayed in the apartment). Convenient location, good food, nice amenities. The only downside is that the heaters kept on turning off.

I recently encountered an unfortunate situation during my family's stay at this hostel as the shared showers were spoilt upon our arrival. Definitely, we recognize that such issues are unfortunate and not within the hostel's control. However, we felt that the service recovery was significantly lacking. At this point, I would like to highlight that the staffs were really pleasant and polite throughout the entire process, we could see that they were frantic due to the situation however they still tried their best to maintain their composure. In an effort to address the inconvenience, the only compensation provided was a free small pizza for our family of four adults. While we appreciate any gesture to remedy the situation, it seems insufficient given the impact on our overall stay, especially considering the unresolved fundamental aspect of our stay—access to basic amenities. While acknowledging the efforts of the staff, I believe there's an opportunity for improvement at a higher level in terms of service recovery. In my past experiences with similar unfortunate incidents in other accommodations, some were able to offer a small refund as part of their resolution process.

The staff is super friendly, and it’s within a 5 min walk from gora station.

We stayed here because it was traditional accommodation with an onsen near the train station in Gora. We weren’t disappointed with that part of the experience. We loved the private onsen and slept well on the mats, but because of the building is traditional and very old, it is showing it’s age. They provide you with ear plugs because the walls are literally paper thin. The staff were great. Gora is a sleepy town with not a lot of food options - especially in the morning. We walked to a 7-11 down a very pretty, but steep pathway. If you are looking for a little exercise to get you going in the morning this is a great option. There is also a coffee shop near the hotel. We did have really good food at Mami cafe, which opened at 11 am. We ate there before we started out for a full afternoon of tourist attractions.

Party of three adults, stayed for 1 night in June. Hotel is an easy walk to the local Rail and other local transportation station. The in-house restaurant is very good; all our dishes were excellent and affordable. Room was very nice and offered more than enough space for 3 adults with backpacks. We also enjoyed the rooftop terrace for a quick lunch.

Loved this place. Super clean and super convenient---less than 5 min. walk to the Gora Train Station. Friendly and helpful staff.

Stayed for 3 nights with family - fabulous experience for 2 boys 11&13 to stay with traditional futon beds, onsen and fabulous staff. Using Hakone free pass we loved the loop trip took around 6 hours and on a rainy day went to the outlet mall (30 minutes on bus) Highly recommend Pub Stop for amazing pizza and craft beer. If you are more flush then try next doors Gora Brewery & Grill by Nora - also delicious.

Basic rooms and washing facilities but lovely on site onsen and the most amazing food in the restaurant!

Amazing onsens and lovely staff! Highly recommend !

My son and I had a great stay while visiting Hakone. The room was large and clean, the location in gora was nice, and we enjoyed the coffee shop next door. The staff was very friendly and we enjoyed the common areas. The kitchen is bright and the fridge accommodates breakfast food, if needed.

Excellent Japanese Ryokan style hostel. No ensuite bathroom but clean communal toilets and showers. Also shared kitchen with all amenities. 2 hot springs located in the basement that we enjoyed.

The staff at the Hakone Tent were friendly and attentive, and ensured our stay was perfect. Their warm hospitality made us feel like valued guests; they were friendly, attentive and made sure our stay was comfortable. We were able to book the onsen for a 40 min private soak. The mineral rich waters were warm and my skin felt so soft afterwards. Not to mention the location was great, close to the transit station and surrounding attractions. Would stay here again!

Lovely People at a lovely place

Staff very friendly and helpful. We had to cancel plans in Hakone due to an injury and the staff were happy to let us relax before check in. Food was tasty and good value (try the lasagna and garlic bread!) and the Stone onsen was amazing. Be prepared. It’s HOT. The room we had was the three person private room. Affordable and spacious. Woke up to a rain storm in the morning and it was super cozy being under a futon on the tatami flooring. Loved our stay, would definitely stay again!

Excellent staff. Made me feel so welcome. I didn’t want to check out!

Staff was amazing! Very welcoming and super helpful. We had a great time.

This property was really cool. Great food. We enjoyed the lasagna. The private onsen was so tranquil. You can book it upon check in. The staff speak english well, which was an added bonus. The quiet hour was at 10 PM, so I slept really well.

The onsens were amazing and the property itself was great for travellers who want the Japanese experience. Wifi was super speedy and the staff went above and beyond. 10/10

Had a one night stay here, and thoroughly enjoyed it. The onsen you can reserve is an amazing touch. Kitchen bar were really good too. Great lasagna and one of the largest beers I’ve ever had (and only for 1,000 yen!). Wasn’t too noisy when I stayed, but they did warn that it can be noisy because it’s an old style building. Admittedly wasn’t the most comfortable nice sleep I’ve ever had, but that’s sort of a given with tatami flooring/futon style (at least when you’re a 6 foot westerner). Even so, would still happily give this a 5/5.

staff so nice

The staff were amazing and helpful. The bar was comfortable and served yummy pizza. The place is older and a bit noisy. There are two onsen - one reservable and one first come first served. Would recommend the stay for the price. Location is close to the Gora station - really important for a stay in Hakone!

Hostels always depend on the ownership and the community. With bad ownership, it can be uninviting and intrusive, with good ownership, it can be fun and like a friendly community for cheap. In this case, it was the latter. My girlfriend and I had a great time together and the owners were very accomodating with our needs and even spoke English and conversed with me. Very nice people. Plus, the onsen was great. You get to reserve it for 40 minutes and it was well worth every minute. Just make sure you take your shower while you are down there because it is a shared bathroom otherwise.

Really nice friendly cool staff. Had a great time

Had a very good stay, the natural onsen was perfect. Went both days of my stay.

Very friendly staffs, enjoyed the tatami stay very much, booked the private onsen bath with the time slot available, location is super convenient near Gora station.

Very friendly staffs, enjoyed the tatami stay very much, booked the private onsen bath with the time slot available, location is super convenient near Gora station.

We really enjoyed our stay thank you. Great spacious rooms

Nice stay at Hakone Tent (family of four). Really loved the onsens!!

The location itself is considered central but it’s far from the tourist spots. Very close by to the train station and bus stops to get around.

My friends and I stayed in the larger guest house that seemed to be detached from the main hostel building. It was a great space with everything you'd need all in one place.

My friends and I stayed in the larger guest house that seemed to be detached from the main hostel building. It was a great space with everything youd need all in one place.