The customer service and the property as well is excellent ,

I really don’t know where to begin. Everything about this place was GREAT! From the welcoming to the very end. When we first got there Agustawan was very polite and kind. The service was excellent and the breakfast everyday at the Villa was delicious. The staff went above and beyond for my wife and I. They shuttled us when needed, even though it wasn’t apart of their regular schedule. They even booked a driver to take us to the Safari and even to our next resort. I really want to thank the staff there for making our stay incredibly pleasant. To name a few Arya, Agustawan, Putri and Tude. We thank you from the bottom of our hearts. SUKSMA!

While I’d love to give this hotel a 10, I simply can’t. The staff was unbelievable and beautiful but where the resort falls down is the pool. We had a 2 bedroom villa and the pool was green on the 2nd day of our 3 day stay. We called them as soon as we saw the pool was green but they didn’t seem to do much. We paid a lot of money to not be able to use the pool and we were quite upset. In fact, on the day we were to check out, we opted to leave ASAP because we couldn’t enjoy the pool at our private villa. We told the staff a few times and expected to be compensated but they offered us nothing. Kinda disappointing to say the least.

While I’d love to give this hotel a 10, I simply can’t. The staff was unbelievable and beautiful but where the resort falls down is the pool. We had a 2 bedroom villa and the pool was green on the 2nd day of our 3 day stay. We called them as soon as we saw the pool was green but they didn’t seem to do much. We paid a lot of money to not be able to use the pool and we were quite upset. In fact, on the day we were to check out, we opted to leave ASAP because we couldn’t enjoy the pool at our private villa. We told the staff a few times and expected to be compensated but they offered us nothing. Kinda disappointing to say the least.

Staffs are so friendly and helpful all the time. Bed was comfortable breakfast was nice!! Massive thank you to Agus in the front office department. He made our holiday more enjoyable!! We highly recommend Purana Boutique Resort and will definitely come back!

Staffs are so friendly and helpful all the time.Bed was comfortable breakfast was nice!!Massive thank you to Agus in the front office department.He made our holiday more enjoyable!!We highly recommend Purana Boutique Resort and will definitely come back!

Warm welcome and nice staff togther with message , dining and breakfast in the room

Very friendly staff and well kept property. A bit set back from the main area of Ubud but they provide a shuttle. Rooms are large and clean. Breakfast is made to order daily and delivered to your room. Only negative was WiFi wasn’t great.

Fantastic boutique hotel with super friendly staff..!Absolutely loved our stay.!!

Fantastic boutique hotel with super friendly staff..! Absolutely loved our stay.!!

Had an amazing start to our honeymoon at Purana. The staff were so friendly and lovely and our villa was absolutely beautiful. We highly recommend staying here if you come to Bali! Will definitely be back one day!

I can only give my best recomendations for this hotel. Such a nice place to stay and the staff is more than service minded. It feels like you are not a customer to them, but a guest that they will do everything to make feel comortable as well in your stay as in the activities you want to do. If you get the chance to stay in Ubud Area for a couple of days - this place will be an unforgetable nice place to stay (also with children).

Unreal! Fantastic staff, fantastic hotel, fantastic food - couldn't have been better

Unreal! Fantastic staff, fantastic hotel, fantastic food - couldnt have been better

It’s good ! Very very fun！I want go to same hotel✨

It’s good ! Very very fun！ I want go to same hotel✨

Amazing stay, staff is super helpful and try and go the extra mile. Very peaceful and offers free short shuttle transfers to nearby main busy part of ubud

A smile costs nothing yet gives so much. …………………………..And boy did they give us lots and lots of smiles. All of the staff were so friendly, so warm with ever present smiles on their faces which gave us smiles on our faces. The villa was fabulous, traditional feel but still modern and pristine with our own crystal clear swimming pool. Loving, tasteful touches everywhere with the decor and flowers. Beautiful landscaping, lush with frangipani and hibiscus it was truly beautiful. Food was delicious with wonderful breakfasts served to us in our villa. Getting intimate with the beautiful Balinese culture through things like cooking classes with Chef Noru was a highlight. Nothing was ever too much trouble and they looked after us with a professionalism and warmth which was both non-intrusive but so embracing and welcoming.Whether you want to be pampered and relax or explore the surrounds through the village and rice paddies Purana was perfect. Don't forget to do a cooking class with Chef Noru and impress everyone back home. Bring your smile. You'll definitely be leaving with one. Heaps.

A smile costs nothing yet gives so much. ………………………….. And boy did they give us lots and lots of smiles. All of the staff were so friendly, so warm with ever present smiles on their faces which gave us smiles on our faces. The villa was fabulous, traditional feel but still modern and pristine with our own crystal clear swimming pool. Loving, tasteful touches everywhere with the decor and flowers. Beautiful landscaping, lush with frangipani and hibiscus it was truly beautiful. Food was delicious with wonderful breakfasts served to us in our villa. Getting intimate with the beautiful Balinese culture through things like cooking classes with Chef Noru was a highlight. Nothing was ever too much trouble and they looked after us with a professionalism and warmth which was both non-intrusive but so embracing and welcoming. Whether you want to be pampered and relax or explore the surrounds through the village and rice paddies Purana was perfect. Don't forget to do a cooking class with Chef Noru and impress everyone back home. Bring your smile. You'll definitely be leaving with one. Heaps.

We had an absolutely awesome stay at Purana. What made it so excellent was the kitchen and the staff. All meals were very tasty, rivaling all other restaurants we went to during our trip to Bali. Best of all it, it was always quickly served by a smiling staff, and picked up when finished likewise. We stayed at a 5-star newly set-up resort after the stay at Purana, and we almost immediately missed it. I would recommend getting a motorbike, which the hotel can arrange, to go sightseeing and shopping in the area.

My husband & I stayed here for about a week & enjoyed our stay! We had no issues everything was perfect! The staff was the best ! They were professional, friendly, and thoughtful. My husband & I got to know the staff when they assisted us with our breakfast ordering, room service, and massages. Staff was always waiting for arrival back from our excursions & asked how or day was. At check out they presented us with a refreshing drink and bracelet. Resort was quite. If you are looking to stay away from busy tourist areas we would recommend to stay here. It close by Ubud Monkey Forest & shopping in Ubud.

I’d just like to say how fantastic our stay at Purana has been. We stayed in Rama villa (one bed pool villa) from 11 - 15 February, and we can’t wait to go back. The hotel resort and facilities are brilliant, we couldn’t have chosen a better resort to finish our holiday and for our first stay in Bali! Thank you so much. We’d like to thank Nita for being our butler. She has been outstanding and so attentive, she always made sure we were happy and comfortable - we will miss her so much!! She is a credit to the team! We’d also like to thank Arya and Tude for their help, they are always smiling and happy. Thank you also to Chef Noru for his cooking class, and for the meals he served us each night from the restaurant, the food was delicious and We loved the Pisang Goreng (fried banana). We’ll miss all the staff and we hope that when we return to Bali they will still be at Purana. Couldn’t recommend this place enough for a relaxing break in Ubud, and will be staying here again the next time we’re in Bali! Thank you to Nita and the team for making our trip so memorable. Adam and Lucy

I’d just like to say how fantastic our stay at Purana has been. We stayed in Rama villa (one bed pool villa) from 11 - 15 February, and we can’t wait to go back. The hotel resort and facilities are brilliant, we couldn’t have chosen a better resort to finish our holiday and for our first stay in Bali! Thank you so much.We’d like to thank Nita for being our butler. She has been outstanding and so attentive, she always made sure we were happy and comfortable - we will miss her so much!! She is a credit to the team! We’d also like to thank Arya and Tude for their help, they are always smiling and happy. Thank you also to Chef Noru for his cooking class, and for the meals he served us each night from the restaurant, the food was delicious and We loved the Pisang Goreng (fried banana).We’ll miss all the staff and we hope that when we return to Bali they will still be at Purana. Couldn’t recommend this place enough for a relaxing break in Ubud, and will be staying here again the next time we’re in Bali! Thank you to Nita and the team for making our trip so memorable. Adam and Lucy

Lovely boutique hotel with super friendly staff who go out of their way to ensure your stay is perfect. We had a private pool which was amazing and breakfast served in your room. I would totally come back and stay here again

Lovely boutique hotel with super friendly staff who go out of their way to ensure your stay is perfect. We had a private pool which was amazing and breakfast served in your room. I would totally come back and stay here again

We loved our stay here at Purana, and what makes it such a special experience is the exceptional service from the staff from reception to drivers. It was an delightful stay with beautiful Balinese hospitality. The Villas are private, quiet and relaxing.

Sweet and helpful staff, my villa was beautiful and pool was great. Nice and peaceful location but only 10 min from centre.

Excellent hotel and excellent people loved my stay and definitely recommend this place.

fantastic will stay again A little out of the way but that suited us Great food and excellent staff Very comfortable room Thanks for a great few days

My wife and I just stayed 2 nights in a one bedroom villa at this beautiful resort for our honeymoon last weekend. I was intrigued by the sincerity of peoples review on hotel.com and wanted to find out for myself. To say the least, I was not disappointed. The staff were quick to greet us as family upon arrival full of smiles and it was evident that they wished to find out more about you in order to maximise your comfort during the stay at the villa. We were welcomed with a beautiful cucumber infused drink and then to our room where we were spoilt with a short foot bath/massage. Rooms were in top notch conditions and having stayed at a high end villa in Semniyak a day before, we were still impressed by how spacious and beautiful the villa was. The photos on the site does not do them justice. Throughout our stay they were always attentive and in most cases they went over the top to ensure that our stay was comfortable. Shuttles to Ubud center was regularly provided (5 min drive without traffic) and staff were happy to provide any insider tips on haggling in markets and ideas on places to visit. A scooter hire was also promptly provided when asked. Dinner and massage at the resort were one of the best we had in Bali. The staff provided complimentary drop off at airport (as we stayed 2nights at the villa). We thank Agust, Nita, Adhe, Putri, Today and all others who made our trip one of the best weekend of our lives. We will be back next year in March at the latest!

We were so pleasantly surprised by this little gem in the countryside just 10-15 minutes from central Ubud. Our family stayed in two adjoining, second level guest suites. We enjoyed having our daily breakfast on the balcony that overlooks lush tropical foliage and rice fields. Our rooms were spacious, beautiful and comfortable. The bathrooms were spa-like with large bathtubs and separate showers. We ate at the restaurant for two meals and enjoyed the Indonesian food. What made the hotel even more special was the friendly, attentive staff who took such great care of us from the minute we were picked up to when we were dropped off at the airport. We took advantage of the free shuttle to central Ubud, tours and in-room massages from the hotel. This made our first time in Bali so easy. Before we even finished our vacation, we knew we would definitely come back and stay at Purana. Next time we will definitely secure a villa as it is even more luxurious than we had imagined.

We stayed for 3 nights and it was peaceful and cozy. Facilities are all brand new, since this hotel has been a year only. Staffs are very very kind and always smile, room is lovely, swimming pool is a bit small but enjoyable. Also, their food....is excellent! (with refined and sweet food decorations, we recommend Japanese cuisine - beef and chicken rice bowls were good) Especially, I would like to thank to Ms. Putri who has a beautiful face and kind concerns. :) We will stay here again for sure! Thanks for making your trip bright and memorable. :) XOXOXO