The location of this hotel is very far away from the city. The staff barely understand any English. The rooms could definitely use a good deep clean as they are dirty and dated. I ended up checking out after just one night and canceling the rest of my stay. I definitely would NOT recommend this resort/hotel to anyone based on my personal experience.

The location of this hotel is very far away from the city. The staff barely understand any English. The rooms could definitely use a good deep clean as they are dirty and dated. I ended up checking out after just one night and canceling the rest of my stay. I definitely would NOT recommend this resort/hotel to anyone based on my personal experience.

المكان كبير وشرح ولكن للأسف لما دخلت الغرفة كانت الارضية مو نظيفة والكنب مبقع والحمام يحتاج تغير كامل... يعني ببساطة الفندق لازم تديرة شركة ذات خبرة. لو نمت في السيارة احسن من سريرهم

The rooms are not clean. The hotel services are poor. Dirty pool. The food is not good quality

The rooms are not clean. The hotel services are poor. Dirty pool. The food is not good quality

They disrespect to visitors coming to me I were so mad

I stayed there for my first night after I got married, the A/C was not working, and I asked for the repairmen but it took them three hours to come to me. The service was so bad

I stayed there for my first night after I got married, the A/C was not working, and I asked for the repairmen but it took them three hours to come to me. The service was so bad

المكان كبير و شرح الديكور جميل و الغرف واسعه .. لكن كل شيء يحتاج صيانه " مغسلة الحمام مسدوده .. لا يوجد سخان " بلاط المسابح الخارجيه مكسر و متغير لونه و غيرها .. مستوى النظافه سيء جدااااا وصلت الغرفه طلبت التنظيف من جديد البلكونه قذره من فضلات الطيور .. السبا النسائي كبير بدون فائده لا يوجد فيه موظفين ولا مساج ولا حمام مغربي ولا صالون.. خيارات الاكل محدوده جدا مطعم واحد و يقفل من ٤-٧ !!! فقط خدمة الغرف سعرها معقول بالنسبه لفندق و الكمية كبيره.. موجود ستاربكس لكن بدون ساندوتشات .. المطعم بالليل بوفيه و الاكل بارد جدا .. اتمنى ان يتم منع المناظر المخالفه للذوق العام امام المسبح من احضار اطعمه شعبيه و تحويل المكان لكشته ...اللوبي حتى قهوه و عصير ما فيه!! المكان يحتاج مشغل جديد لأن كل شيء دون المستوى .... الايجابيه وسع المكان و المسطحات الخضراء و المبنى الجميل و السعر المعقول .. لطافة الموظفين في الاستقبال خاصة الاخ مشعل الغانم حسن تعامله و محاولته المساعده في بعض الامور و لكن اغلبها خارج عن سيطرته و تحتاج تغيير كامل .. اتمنى ان تكون التجربه القادمة افضل

المكان كبير و شرح الديكور جميل و الغرف واسعه .. لكن كل شيء يحتاج صيانه " مغسلة الحمام مسدوده .. لا يوجد سخان " بلاط المسابح الخارجيه مكسر و متغير لونه و غيرها .. مستوى النظافه سيء جدااااا وصلت الغرفه طلبت التنظيف من جديد البلكونه قذره من فضلات الطيور .. السبا النسائي كبير بدون فائده لا يوجد فيه موظفين ولا مساج ولا حمام مغربي ولا صالون.. خيارات الاكل محدوده جدا مطعم واحد و يقفل من ٤-٧ !!! فقط خدمة الغرف سعرها معقول بالنسبه لفندق و الكمية كبيره.. موجود ستاربكس لكن بدون ساندوتشات .. المطعم بالليل بوفيه و الاكل بارد جدا .. اتمنى ان يتم منع المناظر المخالفه للذوق العام امام المسبح من احضار اطعمه شعبيه و تحويل المكان لكشته ...اللوبي حتى قهوه و عصير ما فيه!! المكان يحتاج مشغل جديد لأن كل شيء دون المستوى .... الايجابيه وسع المكان و المسطحات الخضراء و المبنى الجميل و السعر المعقول .. لطافة الموظفين في الاستقبال خاصة الاخ مشعل الغانم حسن تعامله و محاولته المساعده في بعض الامور و لكن اغلبها خارج عن سيطرته و تحتاج تغيير كامل .. اتمنى ان تكون التجربه القادمة افضل

The food and the bread she they reconsider about the quality

The food and the bread she they reconsider about the quality

room service was awful i think they need more staff also there is a very bad smell in the area near the tennis courts

room service was awful i think they need more staff also there is a very bad smell in the area near the tennis courts

Excellent and quite hotel they have nice pool and a n natural retreat you can enjoy it

Overall it was good, however, i think u need to add variety in the food menu/restaurants.

Check out very early and they didn't make me light check out, and Whiting long time for my bags to bring it to room, the bed not comfortable, WC very bad and no hot water, And nothing in the resort

Check out very early and they didn't make me light check out, and Whiting long time for my bags to bring it to room, the bed not comfortable, WC very bad and no hot water, And nothing in the resort

The place is great and the rooms are very bigs as well as the balconies. The service and cleanliness was terrible, especially the service for the conference we had.

The location and the atmosphere was OK but if you need good food you will have to go to Riyadh everytime. I think overall the experience was OK and

The location and the atmosphere was OK but if you need good food you will have to go to Riyadh everytime. I think overall the experience was OK and

The atmosphere was very refreshing and good to have a relaxed day . I think more staff is required .Also more activities can be added easily since the property have a large unused area such as tennis yards etc..

The atmosphere was very refreshing and good to have a relaxed day .I think more staff is required .Also more activities can be added easily since the property have a large unused area such as tennis yards etc..

I highly do not recommend the hotel. There is no value at all for your money. I booked a suite but I had to wait from 6 PM until 7:20 to get my suite ready, even though there were not many people checking in. However, when I entered the suite it was dirty and full of stains from previous user. I complained to housekeeping and they told me it was acceptable. In reception they are very slow dealing with my concerns and wanted to compensate me with late check even though I told them there is no benefit as I have plane to catch. The only selling point for this hotel is the garden, which they refuse you set and enjoy coffee unless you order Sheesha!!!! I told him that I am willing to pay minimum charge but he refused and said you must order sheesha. There are no good activities to enjoy included in your room rate but the pool. Only one Resturant in hotel which is overpriced and not the best quality of food. The hotel needs maintenance even it is two years old. I got my car back from the valet parking with a lot of pigeons dirt. When I requested them to clean it out, they said we do not clean cars. In a nutshell, avoid this hotel as it was my worst hotel stay ever.

I highly do not recommend the hotel. There is no value at all for your money. I booked a suite but I had to wait from 6 PM until 7:20 to get my suite ready, even though there were not many people checking in. However, when I entered the suite it was dirty and full of stains from previous user. I complained to housekeeping and they told me it was acceptable. In reception they are very slow dealing with my concerns and wanted to compensate me with late check even though I told them there is no benefit as I have plane to catch.The only selling point for this hotel is the garden, which they refuse you set and enjoy coffee unless you order Sheesha!!!! I told him that I am willing to pay minimum charge but he refused and said you must order sheesha.There are no good activities to enjoy included in your room rate but the pool.Only one Resturant in hotel which is overpriced and not the best quality of food.The hotel needs maintenance even it is two years old.I got my car back from the valet parking with a lot of pigeons dirt. When I requested them to clean it out, they said we do not clean cars.In a nutshell, avoid this hotel as it was my worst hotel stay ever.

Good hotel for relax time and getting away from the city.

Unprofessional staff, delays check-in took over 5 hours beyond the check-in policy (no compensations what so ever)