Very nice place, liked the location - close to everything but out of the bustle

When we visit Madeira we normally stay in one of the large hotels on Estrada Monumental. We decided on the Turim Santa Maria this time as it was right in the town centre, to give us a change. The hotel is clean and the staff friendly, when they are around. There is not always someone on the reception desk and when we checked in they did not provide some basic information. This info, such as breakfast time and location, how to deal with the pool towels etc, is available through the TV in the room but you have to go searching for it. Our room was quiet and comfortable with a large balcony, which overlooked the car park. Due to the position of the hotel you are not going to get a sea view or anything like that. However, the view from the rooftop pool/bar - which was never busy when we visited - is good. The only issue we had with the room was that one plug socket by the bed didn't work. No biggie. The other odd thing was the bed mattress had an odd plastic-like creak about it when you moved in the night! Breakfast options are the usual buffet selection - good but not as comprehensive as some (eg. no omelette man and a limited range of cereals). In all, the hotel feels designed more for the business traveller than holiday maker. The location is great for shopping - well, for as good as shopping is in Madeira - and is in walking distance of many attractions and restaurants. Unfortunately, the best restaurants (for us) are much further along with island.

The hotel was wonderful, access to Finchal was great but road traffic on the north side was a bit loud occasionally.

It is a great hotel; clean room, kind staff, delicious breakfast and dinner. I am very satisfied.

Was an amazing stay only gave 4 stars for property because the double bed are two single beds pressed together. They moved around constantly but the saving grace was 2 double duvets. Only thing stoping this being a perfect stay. Breakfast was great, very clean, polite staff. Would deffo recommend to others and stay here again.

REally nice hotel. Good location. Only downside is parking is limited. Also, the restaurant was supposed to be open until 23h. We asked for food around 22h30 after our late arrival. But couldn't get anything anymore. For the rest nothing special to tell.

Overall good, the evening meal was very basic

The room was clean, well appointed and very quiet. We were across from the elevator bank and didn’t hear them at all. The location is very good and so was the breakfast. I don’t think I’ve ever had better water pressure in the shower. Our only problem was our room seemed to be in a wifi dead zone. We had good service in the middle of the room but not at either end, including the balcony. The staff did try to rectify it but not much improvement. Would definitely stay again.

The location was nice, quiet, safe and close to reaturants and shops

This was definitely a 5-star stay. The hotel seems quite new, in spotlessly clean condition, very friendly and efficient service throughout. Location is convenient for the cable car and seafront attractions, the old town is 10 - 15 minute stroll away so everything is close at hand. The rooftop pool and bar is excellent for a chill-out after exploring Funchal. Only thing I've given 4/5 for is eco-friendliness - there's still a lot of single use plastics.

the location is very convenient ,five minutes walk to centre of the city,close to many restaurants,coffee shops, shopping and cruises , the staff were so nice and helpful.

So I am a seasoned traveler and had high expectations for the TURIM hotel. I have been to over 27 countries and have never really left a bad review until now. It was ok but not four star, little things, no safe, bad WiFi, have to go to first floor to get pool towel and pool is on 7th floor. Coffee machine made everything taste like hot chocolate not the fantastic Portuguese coffee we had become used too. All of this was little stiff and no big deal. The kicker was the staff at check in and check out. The staff at the bar and pool were awesome, not the folks. downstairs at the lobby. They talked down to my wife and were incredibly condescending and rude at check out. We are not dumb American tourists, we travel a lot and I always treat wait and hotel staff with the utmost respect. I also am multilingual and communicate well. I will never go to another TURIM hotel anywhere in the world and there are ,any other options, many less expensive, in Madeira. Madeira was incredible wish I could say the same for the hotel. Every other hotel we stayed at in Portugal was awesome and the staff was super friendly, TURIM could learn from them.

Excellent

Check in staff were friendly and helpful. Great location for exploring Funchal and clean room, but a bit small. Breakfast room was in the basement with no natural light, which was a shame as it would have been nice to enjoy daylight and sunshine while eating breakfast

This is one of the BEST hotels in Funchal! We have stayed here twice and always a wonderful experience!!!!

Excellence! Super clean Hotel! I think this is a great hotel. The most friendly staff!

Very central, close to what we wanted to explore, The room was Nice with balcony and the rooftop had a lovely view of the city and sea. Perfect for a glass of something good. Personel was helpful and pleasant and the restaurant was a good opportunity when we wanted to dine there.

Overall great stay, excellent breakfast. Centrally located. The only issue is it doesn’t have its own parking space so we will have to park in different places based on hours of in and out.

The hotel is beautiful, clean and spacious. The staff are extremely friendly and helpful. Amazing breakfast and dinner. Roof top bar with 360°view of Funchal. Would definitely recommend it!

Very clean and stylish hotel, great breakfast options and helpful & friendly staff.

Great location near the city centre and very relaxing with a lovely roof top pool and great staff.

The hotels room were very clean. Very helpful and friendly staff. Ideal location in Funchal. Close to everything in a quiet area of the town. Good breakfast. Highly recommended.

Second time at this hotel, nice to receive a bottle if wine. Good breakfast which varied every day. Rooftop bar prices were good 4 euros for a large glass of wine. Pleasant staff, will stay here again on our next visit to Madeira.

Modern interior design from lobby to room to rooftop bar/restaurant. Short walk to the old town area. Lots of choices for restaurants and supermarket and shopping. When I have to leave at 6am for airport, they even packed me breakfast. Highly recommend if this hotel on a tree lined street.

The hotel is in a great location. Very clean and friendly, easy stay. I would definitely skip the restaurant for some ither local options, but it was a perfectly comfortable and clean accommodation.

Good hotel, much to like including cleanliness, bed comfort, breakfast choices and pleasant staff. Sadly our 4th floor room and balcony was overlooking a very busy road and, with the window open we could smell the traffic fumes. This marred what was a very enjoyable stay. I appreciate that this is not within the control of the hotel. The island might benefit from a review and remediation of its polluting vehicles.

New facilities, very clean and great location

This is our third time staying at Turim since February of 2022 and we will go back again! The location is perfect, the staff is very helpful and friendly and the amenities are wonderful.

we had such a great stay at this hotel. Very nice and friendly staff, good breakfast, clean and spacious room.

We transferred to this hotel as our original hotel was overbooked. The hotel was vey good but, as a business/city break hotel, was not suitable for our holiday. The staff were very understanding and helpful in us selecting and moving to more suitable accommodation. We would definitely recommend the Turim Santa Maria for a city break/business stay

The rooftop bar is a real plus giving great views and service. The hotel is on a leafy, quiet street but within easy walking distance of shops, restaurants and harbour. A variety of food is offered at breakfast and the service here and throughout the hotel was excellent. Rooms are comfortable and cool. The choice of this hotel really helped us have an enjoyable break.

We stayed here in 2022 and returned for two weeks in 2023, and the customer service, cleanliness and overall quality was again top notch. Modern accommodations, rooftop bar and pool, friendly and helpful staff and a great location combined to make for an ideal place to stay in Funchal.