The hotel is really well located, clean and exactly what we expected. The only issues we had were that the water would not go cold in the shower and the check in process was clunky. The key turned a strange way and felt it was something simple they could have told us rather than having to go all the way back to reception. They were lovely and friendly and would stay again, but just a couple of small things they could do better.

The location is great. The building looks nice from the outside, but that is about it. The flat was not. Mould on all the walls, broken kitchen splashback, all the chairs and table has wobbly legs (we were scared to sit on them), all kitchen appliances were really the cheapest and old, no light in the corridor, the sofa bed is simply horrible to sleep on, and so on... Everything in the flat was falling apart. On the top of that, we arrived late (by 1 am) and there were no bed sheets. We had to ask the reception and wait 45 minutes to get them (given by a not so happy person who had be awaken for the task). Then you have 24 hours to dully fill a form and do a full inventory of every single items, then sign the document. The thing is there is nothing that would dare to take away as everything is cheap or broken. I have taken photo of everything, including the inventory form, just in case. We talked to a person from the letting agency, who came and see the flat by herself. She could only confirm what we had written was all true but only mentioned “the location”. The location may be great, the flat is definitely a 5 star as advertised, not even a single star one. And instead of mentioning the location, as an excuse, we would have appreciated to be offered to move to another flat. Really disappointing.

The area of Chelsea is beautiful, hotel is in a good location. It’s unfortunate that they were under construction while we were there on the new driveway. The desk staff were excellent, very helpful and friendly. The room itself was nice but needs to be updated, the carpet was very stained, washer didn’t work well and there were other floors that could use some renewing. Curtains were very thin and some blinds were missing on windows. If some upkeep was done to the room it would be very nice.

Apartment was very convenient for walking to train, getting coffee, and having meals. Service desk very helpful with information. Apartment was lacking cutlery, so it was a challenge to make any meals in the kitchen. Unfortunately, no one responded to my complaint of no cutlery during my 6-day stay.

Apartment was very convenient for walking to train, getting coffee, and having meals. Service desk very helpful with information. Apartment was lacking cutlery, so it was a challenge to make any meals in the kitchen. Unfortunately, no one responded to my complaint of no cutlery during my 6-day stay.