This was our third stay at this hotel. It’s well located near Healdsburg and wine country. Old town Santa Rosa is a 5 minute walk, good restaurants. We were on freeway side of hotel for first time. Traffic was loud all night. The hotel wasn’t busy and we are gold and platinum members. Why would they put guests there in not necessary when they know it’s a big issue? They are trying but it appears that they’re understaffed.

Nice clean hotel

Great staff (Camilla!) and rooms. On-site breakfast options a bit meager, but within 5 minute walk lots of cute breakfast spots. And a great dinner spot, Jackson’s, right across the street.

It was great! Clean and staff were accommodating!

Great service and our front desk host was real kind, professional and friendly she made everything so easy thanks again we will definitely be coming back!!!

We were in town for a family event thats started at 4pm. We were hoping for an early check in so we could shower and get dressed but were told that was not possible 4pm was check in, end of conversation. We did not shower and changed clothes at the event returning to the hotel at 11:30pm for our check in.

Hard to say as was just a brief one night stay. Staff and facilities were excellent

Incredibly friendly staff each day. Lovely terrace room with a small patio in the beautiful sunshine. Rooms are new; modern, cozy, and clean. I love the A/C working so well, so many hotels lack a nice cool room. Location fantastic and overall a great hotel.

Our room was 60 feet from the freeway. Didn’t get a wink of sleep. Unlikely to stay at this property again

i love this hotel specially the staff they’re so nice polite and helpful

I would return next year for sure

I stay here for business everytime I have to visit. Great place to stay.

Even with “parking” advertised I was not able to find a place for my car towing a small u haul trailer. Then they refused to refund my money when I couldn’t stay.

We stayed here two nights for my grand-niece’s graduation. The room was clean, and the beds were very comfortable. My only complaint is that the cleaning staff did not visit our room. We left at 10am, so you would think they would check.

Staff was good but hotel was overpriced. Extra charge for everything-even basic cup of coffee in the lobby

Good ADA experience

great location

Parking is expensive

Poor breakfast

Close to the mall and plenty of restaurants

Very friendly staff and clean accommodating room. Beautiful and eco friendly property. Close to stores and dining. Highly recommended

There is no parking on site except for limited valet spaces. There is a pay to park public parking garage behind the hotel but I received a parking ticket while parking there.

I had a terrible check in. I hardly can believe after using Marriott chain for last 10y and promoting it to my friends, I will face such attitude from the staff. We had a room with terrace booked but they gave us a different room for lower price and didn’t tell us anything. They we complained, they admitted that the room with terrace isn’t available due to bla bla. Why didn’t you tell us anything?? What is this? They new that ahead of time and didn’t communicate. Then upon escalation to the manager Madison, they “kindly” agreed to return us the price difference. Also, originally they offered us 10-20$ return. At that time I recalled that price difference was around 50$, I checked online on business day the difference was 43$. No courtesy was provided. We thought may due to this awful experience Marriott would want look better to our eyes but apparently not. Later, I had to spend time with Expedia to refund the sum. Expedia support was very good. Hotel staff however puts the shadow on the whole chain. I would recommend hotel directors to demote Madison. Being manager myself I understand that you need to have a little bit more responsibility to be in the position.

Did not like the shower. Could not change temperature easily it was either very cold or very hot

Very nice upscale hotel with plenty of shopping and dining options.

Good location, nice staff,not much food at hotel but abundant around hotel. Printer issue

Hotel was clean! Beds were comfortable. Staff was friendly and helpful directing us on good places to eat.

The beds were absolutely amazing, when I first checked in I got a small room, because I did not know that they had larger options. However, Matt was absolutely amazing and he took care of it! We were very, very pleased many walkable areas to dine at in the area. The beds are extremely cozy.

No room service. Door to patio did not lock

Nice, quiet and clean

Overall the hotel was great and the staff helpful. The only hiccup during our stay, happened when housekeeping did not make up our room. This is a trend in hotels now, that we are finding aggravating, it used to be such a welcome treat after a day out to find the bed made up and towels replenished etc. With rising costs for us as patrons, this is a service that needs to come back and be provided, and without us having to ask. At the least, i would expect this from a hotel chain such as Marriott.

I like the convenience of the hotel to many restaurants and bars.