We had the most incredible vacation, this property is an absolute dream, its very clean, staff is super attentive and very friendly. They clean the beach every morning to assure everything is perfect for their guest, we loved all the dinning options, you do have to make a reservation ahead but its very worth it. We had breakfast at the buffet every morning, little snacks and finger foods at the platinum lobby with some drinks after swimming. Make sure that if you get the platinum, you taje advantage of your free spa day, we felt so pampered and luxurious every singke day. Alwats tip your staff and be polite to them! We saw a few people being rude and impatient, we are all here on vacation to relax, wait your turn and be nice, the staff is always willing to solve any issues. They speak broken english so be soft spoken, speak slow and clear, i promise you, the staff will make your experience 100x better. The property offers shuttles that take you on a shopping tour and shuttles that will take you to Playa del Carmen 5th Avenue, but be ready to be bombarded with street vendors trying to sell you stuff they're very pushy and some if them touchy, my advise is, if you dont want to deal with this , stay in the resort , the property offers many little shops and have a little market on Thursday nights that make shopping easier that going out. We want to shout out Rodolfo at La Hacienda, he was incredibly nice, so welcoming and made our dinning experience feel luxurious! Thank you all!

Great experience

The open food places were far and the building i was in didn’t have an elevator im handIcap

Beautiful resort. The Coatis break into your rooms and will steal food right off your plate if you're not careful. Food is Average at the Buffett. The hibachi and Italian restaurants were delicious with amazing service. I suggest the lobby bars as are they are less busy and service is better. The pool bartenders are very friendly. They are so busy as it's a huge resort. Overall we enjoyed our stay and it's beautiful atmosphere.

It waa good

beach closeness

For the price was a bad experience, they charge you for premium wifi, first time we ever have yo pay for having wifi, some of the staff were super rude, one of the days that we were there all the employees went on strike for the all day and we didn’t have room services for 2 days which we pay extra for room service and premium drinks, which we didn’t had and when the staff when on strike only one restaurant was working for all the guest there and food was poor, phones in our room wasn’t working for 2 days the bathtub also didn’t work at the beginning overall was a really bad experience, service and we did g event get compensation for the days that the staff wasn’t working, very bad everything,

The 1st 5 days of the trip was just fine, the property needs some work we were there. 20 months ago and it's not nearly as nice as it was then. The biggest complaint was on Thursday, Friday morning the staff went on strike, all restaurants were closed except one buffet and the food wasn't good like it normally was and the lines were horrible. They had no pool or beach bars open, taco and burgers stands closed, no room cleaning staff, no kids club, ice cream shop or entertainment by the pool. We are pretty upset about that paying almost $500 a night and eating at the same subpar buffet for 5 meals in a row was not my idea of a all inclusive 4 star resort.

I liked the property and how clean everything was. The food was okay but a bit of both under and overcooked seafoods.

Highly recommend the swim out rooms, staff are constantly cleaning and doing maintenance to upkeep the beautiful resort. Entertainment was great, the beach is gorgeous. If you eat outside be prepared to be swarmed by Coatis (could be incorrect spelling). There are ridiculous people who put their towels out on chairs at 6am and only use them for maybe 2 hours a day. We had the same family take up 2 cabanas across from our room the entire week we were there and they barely used them but with a swim out room we didn’t care! Would definitely go back. The only upsetting part was the ice parlour was only for family wrist bands.

I love everything about this resort

The staff is wonderful but the quality of the food was only fair with the exception of the steakhouse.

Food not that good, a la carte options not delicious

Loved the animals on site and their dine in restaurants. Will definitely be coming back.

They have these animals all over the resort. These animals travel in packs and they take your food and drinks. It’s out of control!. Aside from that Everything was Excellent!

Food are absolutely great

This place was amazingtwin and friendly staff

I recently stayed at a property in Mexico and had a pleasant experience overall. The property is well-kept, with beautiful gardens that are meticulously maintained. The pools are decent but could use some attention, as they are starting to show signs of wear and tear. The food was satisfactory, although I was expecting more flavor, especially coming from a Latino background. The Mexican à la carte restaurant was a bit disappointing in that regard, but the steakhouse, Vaquería, was fantastic and definitely a highlight of the dining options. The staff was incredibly friendly and helpful throughout my stay, which added to the overall positive experience. However, the only part I did not like was the upselling that they constantly tried to do while we were at the hotel. They pushed for additional purchases like photos, tours, and upgrades. We had already spent a lot of money to come to this hotel, and it felt like they were trying to make us spend even more. The lady who checked us in was more focused on selling the platinum bracelet than ensuring our room was okay. Unfortunately, when we got to our room, it was quite disappointing—it was dirty, with dust everywhere, a grimy bathroom, and a refrigerator door that was filthy. We had to move to a different room around midnight after traveling for about 16 hours with two children, which was exhausting. The beach is stunning, although navigating the rocks can be challenging. Despite this, the natural beauty of the location makes

Large property, fairly well maintained. Well staffed. Staff is good and friendly. Rooms cleaned daily. Kids club hours not as convenient as other similar resorts. Kids club closed between 1pm and 3pm and then again after 4:45pm. Food at the buffet was on the lower side of quality. Restaurant food was good. Drinks watered down.

It was good

I liked the calmness of this area and how well you are treated by staff members, overall this is a very relaxing and fun place to spend time at.

The reality is that they have mixed feelings about this stay; our checking process was not ok; it is a very large place that requires you to wait for a car to drive you around.

This last trip I took was from Aug 12-19th. I stayed on the princess sunset side. Check in was horrible, not to mention it was extremely hot. It just appeared the staff were taking their sweet time. I waited in line for at least 20 minutes. Not to mention I was the only one in line. The property looked beautiful with all the natural flowers and landscaping. I noticed one of the building appeared to have part of the roof coming off. This was probably only cosmetic but still it gives a an off look. For the most part, this hotel was clean however there were lots of lemur looking animals all over the hotel. This little rats were jumping in and out of the trash and at times were stealing food from other tourist. It was cute at first, but got annoying very quick. I love that there is very easy access to the beach. It was nice. The food was avarage, nothing special except for the Miso Restaurant. That restaurant was amazing. The other complaint I had was the restroom shower had no hot water. I had to take David Goggin showers every morning shake my head. The AC in our room worked well but there was not adjustment to it. It was either freezing or it began getting warm. Overall, for the price this was a good choice!

It’s nice area and everything is nearby accessible

It was nice just missing some over the top amenities that you get at aome other resorts

Found Cockroach in the room. Do not leave patio doors open. Racoons intend to walk into your room and eat what ever they find and trash room. Also black snake around 3foot long in the patio. Be careful and truly check the rooms. Staff was friendly. Almost same food in buffet everyday.

Overall experience was terrible!

Excellent service..

Great vacation. Food and drinks were plentiful with a lot of options. If u use your in room safe be sure to lock it!

Overall is good. The animals are disgusting

I think this resort is overrating because the food is so-so. I was told by some guests that stayed there multiple times the food used to be much better but not anymore. They have great ingredients meats, vegetables but the food is just not good untasted. Also the rooms should be remodel. Service great. The beach is very rocky difficult to walk through.

The only thing is that other guest place there towels all day at the pool while they are at the beach for hours. That’s not fair , I believe that everyone show enjoy both the beach and the pool. There is no reserve your spot for later. Let others enjoy !!