The EV charger (charge point) is a big plus!

The staff was friendly. The hotel was clean. I was so happy about the walk in shower. It was also convenient to where I needed to go, which was to the state fair and shopping at the mall. I also loved how I was greeted with my name, when I turned the television on.

Breakfast bar was nice. Gym was really nice. Staff was nice and helpful as well.

Service, staff, food and hospitality were great !! But room was not ready for us and had to wait in lobby for about 45 mins when we arrived. We had somewhere to be soon after our scheduled check in time and the delay made it very inconvenient. Staff apologized and kept us updated which helped. But experience would have been better if room had been ready.

I have stayed in many places with "breakfast" - The "breakfast" at Tru by Hilton was not even close to "breakfast" The room was micro small, no in-room amenities at all, I won't make the mistake going there again.

Very clean and staff was welcoming.

Very clean hotel. Disappointed that housekeeping never came so I had to make my bed with new sheets, get garbage, and get rid of the towels. Staff then had me put the towels in the laundry room.

Our hotel stay would’ve been great except for the fact that my daughter left her purse in the room and when we call Tru, we’re told that the housekeeper didn’t turn anything in to their lost and found. Look, I understand that obviously it’s finders keepers once a guest leaves a room. I also understand that there should be a code of conduct that workers should have, and should be obligated to return guests items left behind. The housekeeper who cleaned room 127 on August 2, 2024 should be looked into so that this doesn’t happen again.

Great staff friendly and welcoming

Comfy Bed... Grear Amenities

The TV was not working

We had a great stay. Rooms were very clean, beds were comfortable and breakfast was amazing!

Awesome place, clean and friendly

Tru is a great hotel in Columbus. Everything was clean, and the staff were friendly. I appreciated they had “quiet” hours, and a major perk is that their coffee was delish!! Most hotel coffee is not my favorite, but theirs was good!!

I would definitely stay here again, location was perfect and hotel was clean.

The air was not working

This was disappointing. Rooms are very small. Hardsided luggage doesn't fit anywhere. Room temp never cool enough and cuts off when you leave the room, so takes forever to cool down when you get back. Breakfast was OK, bathrooms are decent sized, staff was very friendly and nice shuttle to the airport.

The hotel was very nice and clean. The room was very nice and clean as well. The staff was prompt and courteous. Everything you would expect from Hilton

The room was amazing but the breakfast was cold and it was kinda weird not having a microwave but over then that it was a cool environment

It was a very clean and comfortable hotel. The breakfast was good and the internet and television were much appreciated.

Very nice

I always stay at this hotel due to the cleanliness of facility. I love the fact that there is NO carpet and floors are easily visible to note condition.

The hotel was clean and quiet, despite being full for a music festival and tattoo convention. It also had a very convenient location. One complaint—the beds were rock hard and this is not my preference. I slept okay but woke up stiff and sore every morning.

Was decent for the price. Clean and modern. Just a little small.

What I didn’t like was when we lost power on our 4th night around 2:30am and I called down to front desk to inquire if it was just our room or the hotel and to make sure it was something serious enough to require eviction, I was told by the front desk staff that the whole street is without power but if I’m scared of the dark I can come down to the lobby and use what little power they have down there in a very snarky manner. I tried to explain I was just calling for information and was hung up on. Other than that altercation our stay was enjoyable

I loved my brief stay at Tru by Hilton in Columbus, Ohio. Check in was super easy and quick. This hotel is not your frou frou hotel of the past, but nice and bright and trendy and fun. Room was kind of small, but that did not matter! Everything was perfect, and I usually find something to complain about. Everywhere you turn, there is something cool you might want for your own home. I loved the shower and bathroom faucet! Everything seems new and functioning perfectly. Parking was free and close to the building. The wi-fi worked great. THERE IS AN AUTOMATIC PANCAKE MACHINE. Yes, wave your hand in front of it, and pancakes come out. What more could you need?

The room was great and king bed comfortable. The breakfast was great and didn't get name of the lady taken care of it, but she was great. The morning clerk to check in and out seemed to either absent or on her phone. Someone had to find her a couple times while I was eating breakfast.

Breakfast buffet had everything you could want...

I love Tru this location was good

The staff were all very helpful and kind, our shuttle driver was great as well and got us to the airport right on time!

My stay was quiet and enjoyable. They had a very nice breakfast buffet.

Nice clean comfortable room. No frills, but i would definitely consider staying here again.