Best quality in SCZ. A bit far from the action

The hotel as well as the staff were amazing.

The staff is super supwr nice there real good pwoplw the gotel is superr nice!! U really dont need to stay some qhere nicer i enjoyed it they got netflix too

Very modern and clean. Close to a nice area for shopping

Hotel is Beautiful and Property is in great shape. Wine selection and Food Menu are very low quality. Not well organized and the quality of the goods are terrible

Nice hotel clean and excelente service

The employees so helpful

The employees so helpful

We had a very nice time at this Hotel. It was very clean and the beds are comfortable. The rooms overlooking the forest are worth the upgrade. The staff was very nice and attentive. They honored our Expedia VIP perks and went beyond that to make us happy. The restaurant was awesome. They have many choices on the menu and very good food. Saturday Brunch was phenomenal. Our servers were Richard and David and they really showed they know about customer service. But everyone was nice and they all worked like a team. They had some live music which sounded nice, but it would have been better if it wasn't so loud in the lobby area. We had a hard time hearing the receptionist when we checked out.

We had a very nice time at this Hotel. It was very clean and the beds are comfortable. The rooms overlooking the forest are worth the upgrade. The staff was very nice and attentive. They honored our Expedia VIP perks and went beyond that to make us happy. The restaurant was awesome. They have many choices on the menu and very good food. Saturday Brunch was phenomenal. Our servers were Richard and David and they really showed they know about customer service. But everyone was nice and they all worked like a team. They had some live music which sounded nice, but it would have been better if it wasn't so loud in the lobby area. We had a hard time hearing the receptionist when we checked out.

My vip status reservation explicitly stated perks such as free welcome beverage, late check-out and room upgrade. Only a beverage was provided, though it was terrible. When I enquired about those, they flat out rejected layout check out even though the hotel was far from full, and condescendingly offered lat check out. Lower staff were the kindest and serviced minded employees, those in higher ranks (e.g front desk) were terrible.

My vip status reservation explicitly stated perks such as free welcome beverage, late check-out and room upgrade. Only a beverage was provided, though it was terrible. When I enquired about those, they flat out rejected layout check out even though the hotel was far from full, and condescendingly offered lat check out. Lower staff were the kindest and serviced minded employees, those in higher ranks (e.g front desk) were terrible.

Personal amable

Increíbles vistas desde la piscina, muy bien ubicado y cómodo, vuelvo cualquier momento

My wife and I celebrate her birthday here and it was a wonderful choice! Its a little away from the malls and other shopping store, but it is worth it! The hotel have beautiful art located at the entrance and around the restaurants and lounge. Staff is over the top very polite and aware of every detail, they are very hospitality friendly! The pool is on level 20 and the view is so breath taken even at night. This hotel is Top 3 of my list in Santa Cruz would go back again!