Hotel is very new and very clean. We had a great stay.

Customer service has changed for Hilton. Not the standards in which it was founded. Such a shame.

Thanks, we enjoyed our stay! It was super clean and quite to get to FW and Dallas.

Large room, comfy bed and useful shuttle to the airport. The staff were lovely and super professional! The room did not have shower gel though, and the very poor water pressure made it difficult to wash my hair properly.

Good area, nice hotel!

Was very quiet and clean. Comfortable chair and desk for working and wi fi worked great! Very close to airport.

Overall experience is good, I like the new property and very professional staff. However, the floor is too thin and I could hear the guest on the next floor making noises in the middle of the night, and also I could hear loudly every time their toilet flushes.

Only issue was an entry door that didn't work with the key card. Other than that a perfect score.

Felt safe as a single woman traveling. Great shops nearby

Even on the approach path to dfw this room was quiet. I think I heard one plane the entire stay and I'm a bit of an airplane enthusiast so I'd have to say whoever insulated this place did a great job.

Great hotel close to Grapevine Mills Mall, the lake, and other attractions. Tons of dining options nearby and the staff at the hotel were very helpful in providing assistance when needed.

The room was nice an comfortable with lots of lighting and easy access to major roads. Really liked the hydration station with soft ice and water by the elevators. Everyone was helpful and friendly. The room stayed nice and cool which was nice.

Clean rooms, and well maintained.

Clean hotel.

1) The man who checked us in was extremely rude. As per the website, their shuttle service can pick you up from hotel by request, and when I requested a 5am pickup, he said they wouldn’t do that. Then he told me “no big deal, just take an Uber.” When I told him I had two big car seats and Uber wouldn’t work, he threw his hands up in the air. 2) Our room wasn’t ready at 9pm. Then they tried giving me a one king size bed for 4 people. I told them that a king wouldn’t work, and their reply was that they would have to check for availability. I’ve had this reservation for weeks! 3) Lights and outlets didn’t work in our room. 4) Guy 1 at the front desk gave me complete different information on how to check for hotel airport parking than the 2nd guy that came to help. Will never stay here again.

The hotel itself was great. They had a breakfast area and bar. It’s in a quiet area with lots to do near by.

We had a great stay! Just wish the pool had more shade.

Clean, friendly staff, easy to get to, and quiet.

Property staff stated there was a 24hr airport shuttle. That's why I chose this stay. They lied!

Great property

Alternate day room cleaning which you have to ask for or if not, they just don't clean the room.

Nothing to add.

Very spacious and a very comfortable place to stay

The hotel was nice and our room way but it didn't work out that way. Most of the electrical outlets and USB ports didn't work. The only coffee for the in room coffee maker was decaf. The shower had little water with low pressure. The worst problem was the bed, it was basically on the floor, only had a mattress and sagged in the middle so we both rolled that way, and creaked and groaned every time one of us moved. When I told the man at the front desk about the problems as we were leaving he didn't seem to care and said that I must have booked that type of room(?).

Staff friendly and great bar

good

Food was terrible, room refrigerator did not work and staff would not bring a new unit.

We asked repeatedly to have room cleaned. Finally he brought towels and took trash but nothing else. We asked for the air conditioner to be checked because of noise and never heard back.

Parking was horrible.

Great property but needs more parking

We requested an accessible room for my mother who is in a motorized wheelchair. You could tell it was designed with little details often over-looked when hotels retrofit rooms for handicap accessibility - the beds were the right height, the roll-in shower had a built-in bench and the shower hardware was all easy to reach. She rarely travels because of the difficulty finding space she feels comfortable, but she was extremely pleased with this hotel and enjoyed a weekend watching her granddaughter graduate from college.

Everything was clean. Quiet area