It was convenient and friendly.

Our second experience was better. Our standard bedroom upstairs with the airconditioning blowing on the bed had no (extra) blankets.

It’s easy to hear from room to room

I would highly recommend Urban Green for anyone that wants to be right in the city center for a reasonable price! The hotel was very comfortable and the room we got (the family suite) was very spacious with more than enough room for our group of 4. I loved how convenient it was to walk to everything in the downtown area. The amenities at the hotel were great too, with the laundry and the breakfast being the standouts. The staff was super helpful and even accommodated our need for a middle of the night check in (since we had a very late arrival). We enjoyed our stay so much that after returning to San Jose (we visited a few other parts of the country before returning to the city for a final night before leaving), we cancelled our other hotel so that we could stay at Urban Green again.

No good stories and restaurantes around

Not much of facilities in room. Ac working bad. Continous sound. No water bottles in Room

A great choice if you want to discover San Jose. We felt safe and enjoyed the multiple options for dining and coffee in the central area of the city. Staff at reception were very nice and helpful. Breakfast is very good.

Excellent hotel for the price and very central to major downtown attractions such as the National Theatre and Jade Museum. The staff are wonderful and incredibly helpful. As it is in a major city and DT Central , I would recommend a taxi or Uber outside after 9pm.

Excellent staff. Really decent looking rooms. My only issue was that I was in a room where there was an adjoining door and the other room could hear all my conversations and complained about the noise when I played a word game on my phone. Needs more insulation.

The property was great, beds were very comfortable and the rooms were incredibly quiet. I had the best sleep despite having an indoor room with no direct window out just a window onto an area with windows. Ten staff was helpful in arranging a tour. The location convenient for our needs and I was told by locals that althoughnsafe during the day we should not go out at night. Also the simple rooms are low so. Or great for taller people. I am 5 ft 6 and I could easily touch the ceiling palms up. As I said, I slept great but location was the only negative

The staff was very helpful, they gave us a map of all the museums that were in walking distance. The breakfast was wonderful and the beds were very comfortable.

Centrally located in San José. Clean modern hotel. Excellent staff and breakfast.

Located in the middle of downtown San Jose. About 5 blocks from the Central Market. Staff was great, they serve a nice breakfast in the morning, laundry available on site. Basic accommodations but served us well before and after our scheduled tour of Costa Rica. Easy to get around by foot or Uber(taxis also available) from the hotel. Don’t recommend walking at night after 7pm.

Was told that I requested one bed, which I did not. Chose room by photo of two beds and chose window room. Was given room with two beds that had window that looked out on a walkway by the room.

Excellet service!

IT WAS VERY NICE BUT ONLY ONE ELEVATOR WAS WORKING. WE WENT TO THE SAME ROOM AND THE SHOWER DRAIN THAT DIDN'T WORK WELL WAS AS WAS 9 MONTHS BEFORE AND THE LEFT SINK FAWCET STILL HAD PROBLEMS CLOSING.

Main attractions minutes away. Área little dark and maybe dangerous after 7:00pm. Staff is very helpful and great customer service. Hotel clean, room and bathroom are big and comfortable. My second time in this hotel and I will stay again next trip.

Excellent hotel, exceptional staff and ethics when serving customers. I have always liked that when I arrived they greeted with kindness. I recomend you. Beautiful place where they look for or find a solution to make the guest feel as if they were at home. greetings.

Stayed for 2 nights and this was my first time in San Jose. The area around the hotel was safe and bustling with activity. The room was modern, comfortable and everything worked. Breakfast was great and they have common areas on every floor. Great stay and great hotel and awesome staff!

Carpeting in the room was very old and smelly. They need to better clean/replace it.

This is a nice, modern, and spacious hotel centrally located in the heart of San Jose. It is very walkable & there are a lot of shopping and dining options within a couple of km. It has an underground parking garage that is free to hotel guests, but it is pretty tight, so it's difficulty to go in & out if you're driving an SUV, and impossible to access if you're driving a large van, as was in my case. They said the max. height was 2 meters, but it's actually less than that. What I totally detest is the way they interacted with us at the front counter when checking in, and their unreasonable and bad faith interpretation of their policies on number of guests "included with the reservation". We were a large group, had reserved a total of 4 rooms. One of the rooms was for 2 adults and 2 children, and the other 3 rooms were reserved for 1 adult & 2 children per room. The rates for ALL 4 rooms were the same, regardless if the room had 4 guests or 3 guests. When we arrived to check in, we had an extra child, so making 2 of the 4 rooms having 4 guests and the other 2 rooms with 3 guests each. The agent at the reception argued that because we had not "declared" the additional child, we had to pay an add'l guest fee. I told him that had we listed 4 guests instead of 3 in the room, the rate would have been the same, because 1 of the rooms we reserved had 2 adults and 2 kids originally listed and the rate was the same as those w/ 3 guests. He insisted we pay the fee or look for other..

Great stay and good location. Highly recommend.

The bed and suite were really nice. The basement garage is a little hard to get in and out of, but still a nice perk. The included breakfast was fabulous

Well to begin after checking in only one elevator worked and it is very slow, mattress was old with dent on one side, in bathroom the door would impede the use of toilet, shower did not have a door, so floor gets wet after showering, on my last day elevator was not working, so I had to go down the stairs with luggage, no one to help. Agents were helpful for the most part, room was clean, towels and sheets changed daily, the location good. I suggest hotel management take care of this problems and would be a very good place to stay.

Nice to us, even served breakfast when we arrived at closing time

Great location. Only issue during my stay was that not all the elevators were working properly. Only one was working. Also the water was not flowing out properly in the sink as the pipe had to be cleaned. Overall clean hotel and nice staff.

Beautiful 2 bedroom suite for our last night in Cost Rica. The staff was friendly and helpful. We appreciated the early check in so we could get something to eat and do a little shopping.

Great breakfast

Wonderful staff

Nice room and great location. Located near all recommended sites. Breakfast staff was particularly helpful explaining each item on the Costa Rican breakfast. It was very good. Hotel let us leave our luggage after checkout so we could continue sightseeing until our ride picked us up at 4:00 pm. Very helpful!

If you are staying in San Jose, Costa Rica, this place is the spot!! Super friendly staff, the property is very well up kept. The Rooms are updated and clean!

Hotel over all is beautiful I couldn’t get enough of the layout but the city is dirty