Good hotel that delivers what it promises

Friendly and very accomodating staff. The rooms are clean, modern and very comfortable. Would defintely stay there again.

the room had water leak when it rained, the room was flooded. The attention of the staff leaves much to be desired.

This was the worst stay in any Novotel Hotel for me for a specific reason: there was a wedding party in the hotel complex and we couldn’t sleep at all until 3:00 A.M. because the music was so loud that even on the 14th floor where we were, it was impossible to fall asleep even with the earplugs and noise cancelling headphones. We booked this hotel to have a comfortable night to rest after 2 weeks of travelling through Bolivia and instead we couldn’t sleep and were extremely exhausted the next day. When complaining to the hotel staff they told us that they cannot do anything until 3:00 A.M. The building is obviously very poorly built and this was not a 5 star experience at all, I wouldn’t pay even 30€ for this. I wouldn’t recommend anyone to stay there during the weekends, when the weddings are taking place. Otherwise, when there is no loud music, the hotel is very nice, but not being able to sleep ruined our experience completely.

Very nice. Great view frim the room. Very quiet.

The staff are excellent and friendly

Poor management and coordination with staff, lack of supervision is evident, but the hotel is nice and fairly new.

Although at first there was a small misunderstanding at reception, it was quickly resolved later. The hotel is simply magnificent, new facilities, very clean and elegant, the lobby is very nice and the breakfast is very good. I appreciate the cordiality of the staff members, especially Kevin. It is my new option in Santa Cruz definitely.

The hotel is conveniently located next to the expo center. There are also food places and a convenience store within walking distance. The bad thing was that there is a rental hall next to the hotel. They played extremely loud music late (2-3am) into the night twice.

Check in desk was very messy… full of papers, notebooks, printouts tax receipts etc. Striking contrast with the sleek design of the entrance and check in area

The hotel is lovely - clean and attractive , and the staff were very pleasant. The view is spectacular over the city and the pool / hot tub area are lovely. However the quality of the food did not meet the high quality of the establishment - morning breads for instance was served cold. Also there needs to be a safety rod or mat in the shower which is very slippery and potentially dangerous.

Great Hotel

Very nice and attentive staff. Internet connection is not good

Excellent new hotel

Excellent new hotel