Golden location, great service and helpful staff

Best location and best hotel in Tel Aviv..No doubt

Easy check in process. Elevator is high-tech and see through window onto city. Room is decent size. Pillows too soft and need almost 3 of them to make an equivalent of one. Towel kind of beat up. Furniture in common spaces looks dated and not very comfortable. Gym is small but has all basics with towels and water bottles. Pool was closed and so was the rooftop lounge

Amazing experience!

Great service

Perfect location by the beach; pool was great.

Ok

Great place to stay

Great place to stay

Great hotel and highly recommended. My first room was a low floor with city view. Had to switch to a higher floor to get a decent beach view. Excellent breakfast and helpful staff.

Enjoyed our stay in Tel Aviv. The hotel is in a great spot on the beach. Easy to get anywhere. Breakfast was top quality. Best we had in all of Israel. Hotel flowers were exquisite. Best of all, the staff is excellent. 5star service every step of the way. Front desk, housekeeping, restaurant employees all fantastic, go out of their way to be sure all is well. The Bellboys are superb! BUT…what made our stay most enjoyable was the doorman, Hessel. A true gem to find these days. Above and beyond his duties, he is the best employee Ive ecountered at any Kempinski in the world. Well Done! Would stay here again anytime!

Room and facilities this is the best hotel in Tel Aviv

A few weeks ago we stayed for the first time in this hotel and we had a great time, everything was amazing. So we went again for Yom Ha'atzmaut and maybe that's the reason why this stay was disappointing but we were very disappointed. The service was terrible. I don't have any other way to describe it. The breakfast was very poor, in the lounge, and the staff in full width, was very bad.

The opening of the door of the bathroom doesn't make sense. the opening of the shower door also doesn't make sense. there is a lot of dust in the window sills outside of the room. the breakfast is very boring with zero creativity. in the last day we tried to enter the room but the key was not working. After going to the front desk and they accused us (very rude) that we put the key near the phone which was not true! than they gave us another key and again it didn't open our room. Than they came with us with the master and still it didn't work. at the end after 45 minutes they opened the door with a regular key (we almost missed our flight). Overall our experience was unpleasant.

Lovely location, hotel and amenities

All good except that our suite was not ready when we arrived despite arriving 3 hours past the checkin time. Also opposite the beach so very convenient. Very happy with the service and the hotel is wonderful, would recommend.

Amazing ! Location is perfect …breakfast probably the best in the world …no joke . Will be back ..

This hotel is one of the best in Tel Aviv. Staff was very friendly and helpful. We got a room on the 27th floor with sea view. It was amazing!! Room was spacious and clean. King bed was comfortable. Pool was amazing with great food and drinks. Breakfast had huge top quality selection of delicious food.

This hotel is one of the best in Tel Aviv. Staff was very friendly and helpful. We got a room on the 27th floor with sea view. It was amazing!! Room was spacious and clean. King bed was comfortable. Pool was amazing with great food and drinks. Breakfast had huge top quality selection of delicious food.

I've never been so disappointed by a complete lack of training of the staff. Was looking forward to staying at this hotel. The hotel feels like a well appointed business hotel and the only major plus was the beach view from my room. The training of the staff is so rudimentary, I was disappointed on almost every occasion of service. In my first 6 days, Rooms were not cleaned by my return in the afternoon, and twice I had to call for turn down service. The food selection is another major issue. It is simply so limited. For a non kosher guest it's simply frustrating. Have you ever stayed in a 5 star hotel with only 2 choices of dessert and such a limited choice of entrees?? Breakfast is a perfect selection of choices, but you are continuously annoyed by the young and completely clueless serving staff. Just a few examples: No salt and pepper on tablets - OFTEN. Ordering tea with milk, and receiving tea from one person, milk from another person, having to ask for a napkin from another person. Ordering ice tea to my room with liquid sweetener on the side, ice tea arrives with nothing to mix the liquid sweetener, no straw no spoon. Ordered fruit and yogurt to my room one night, and cantaloupe was completely unripe. Then there is the issue of sitting outside with guests. One morning we could not order any food before 1pm only drinks. Lastly, every breakfast you have 2 forks, 2 spoons and 2 knives in your napkin, so inapproriate for such an informal setting.

Average hotel. Our room was full of construction dust and debris. The lobby and common areas were not very clean. Stains on the lobby tables we saw the day we checked in were there 3 days later. Location is across from the beach. Overall this is a 4 start hotel at 5 start prices. If you’re expecting the Four Seasons, this is not the place.

Average hotel. Our room was full of construction dust and debris. The lobby and common areas were not very clean. Stains on the lobby tables we saw the day we checked in were there 3 days later. Location is across from the beach. Overall this is a 4 start hotel at 5 start prices. If you’re expecting the Four Seasons, this is not the place.

Amazing all around 5 stars. (Pool a bit too warm)