The staffs are super nice, property is very clean and well maintained. I would give it a 5 star if it wasn’t because the following issues, 1. The A/C is very weak, it says 19c in settings, the rooms is really 24c at best. 2. Facility has no laundry, sending laundry out with room service is extremely expensive 3. Happy house food is old, clearly left over from breakfast.

Staff is very friendly and attentive to guests.

There really wasn’t much around the property

Great design, food could be better and remove the €100 hold. The staff were very friendly and helpful.

The hotel was beautiful. The staff was friendly and welcoming. They were very helpful with suggestions for shopping, etc. Enjoyed the happy hour and breakfast buffets! Highly recommend.

Is an Excellent and Pretty hotel very clean and details. The staff is very kind.

The room and the hotel are 4-5 star level

Thumbs up!

new, clean, attractive design, friendly staff, and very clean.

Staff was super nice and always tried to help. The lobby was beautiful. Breakfast was amazing. Loved how staff continuously restocked and kept an eye out if anything was needed. Our room was very nice and clean

Emerald hotel and staff were more than accommodating and comfortable. Very nice hotel, clean with all the amenities needed.

It was pretty nice

The staff was amazing. Very helpful and gave us great dinning recommendations.

The staff are amazing

Very nice hotel and good location!

Our biggest critique of this hotel is the cost of breakfast and the fact that there isn’t any other dining options close by, the hotel itself is very nice and comfortable and the staff from the front desk check in too the bartenders were all amazing!!

Staff were very welcoming. We arrived early and they held our luggage for us whilst we went and explored the city. Then, they called us early to let us know the room was ready. Didn’t eat here but did have the happy hour snacks which were plentiful. Bar staff equally as pleasant. Lovely rooms, just wish they had a bath.

Beautiful rooms, very comfortable beds, quite rooms despite the traffic noise on the street in front of the hotel.

Parking is challenging they had tge front of the building covered for construction including the sign. Staff were awesome good location.

We were sent to Hotel de Chiado down town hotel by the Emerald House Lisbon. It turned out to be excellent hotel. We enjoyed the stay in the Hotel de Chiado.

Enjoyed our stay the staff was outstanding and very attentive, especially Lorenzo. Come to find out he has been onboard less than a month, but based on his focus on customer service and overall professionalism I had assumed that he was a long time employee. Great hire!

The staff and service was very friendly and professional. Our room was very comfortable and well eqipped

Rachel and all the stewards were very polite & helpful! The Happy Hour snacks with our wine was a delightful surprise too!

Very well designed room.

Friendly staff, breakfast !!!, confy bed.

This property is a gem. The staff is amazing! Great location. Walkable . Fabulous experience

The property is in a great location, a short walk to the center of town. Along the way there are restaurants. The room was very clean and quiet. The bed and pillows were extremely comfortable. The breakfast buffet had a good assortment of food. They had complimentary snacks in the afternoon. The people who work at the hotel went above and beyond when my husband threw out his back. They are very nice and thoughtful. Would highly recommend this hotel, we had such a pleasant stay.

The hotel itself is gorgeous the rooms and the showers etc are amazing. The location is kind of in its own place - there’s very little to do nearby, you have to Uber almost everywhere. Most of the staff is great! Only reason it wasn’t a 5- We had a weird waiter during a holiday dinner who made us feel super uncomfortable and it was kind of awkward and annoying. The concierge also didn’t even try finding us a reservation that day and pushed the hotel meal... Which was sad and had just weird stuff on the buffet. As no one else was really there it was so awkward. Otherwise, The bar staff and cleaning staff were awesome!

The Emerald Hoise was a great place to stay, very clean facility and rooms. The staff were wonderful and very helpful. The location was very convenient.

Great hotel in a just ok location

The hotel is very nice and we booked a charming room at the top floor with sloped ceiling and two private terraces. All the interior design details were super cute. The only con of this hotel is that it’s too far from the tourist area, either 40’ walk or 20’ in public transportation. We like sometimes to get back to the hotel at the middle of the day and we couldn’t do it here.

The staff was outstanding in every way